“Very good leather product, they match my expectation; however one of the two bags has a minor defect, an obvious crease (shown on the photo uploaded) on the front right side, the corner seemed to be squeezed a little bit while put in the box for delivery. Besides it, everything is perfect.”
Dear KUNCHE,
Thank you for providing us with a positive rating. We are delighted to hear that our leather products have met your expectations. We apologize for the minor defect you experienced with one of the bags, as shown in the photo you uploaded. Feel free to contact us via e-mail (info@oberwerth.com) and we will certainly find a solution for your problem. We are glad to know that apart from this, everything else was perfect.
Your feedback is highly appreciated, and it helps us strive for excellence in our products and services. If you have any further concerns or requests, please feel free to reach out to us. We look forward to serving you with our best in the future.
Sincerely,
Your Oberwerth Team