Dear Oleg,
Thank you for your kind feedback! We're glad to hear you're happy with both the product and our customer service.
Best regards,
Your Oberwerth Team
“Endlich bin ich stolzer Besitzer einer OBERWERTH!
Und da es die Tasche als Messeware im Sale gab, hab ich erst mal im Service telefonisch nachgefragt, wie man denn den Zustand der Tasche bewerten kann.
Vorneweg: Der Austausch mit dem Service war perfekt!
Klare Rückmeldung, professionell, kundenorientiert und sehr freundlich!
Die Tasche wurde - trotz der nahenden Feiertage - in kürzester Zeit geliefert, und die Qualität der Tasche und die Haptik des Leders ist fantastisch!
Spuren eines Gebrauchs (als Messeware) waren nicht zu finden!
Und die anschließende Nachfrage nach einem zusätzlichen Trenner für die Tasche (wegen meinem spezielleren Anwendungsfall) wurden absolut unbürokratisch und aus dem Stand gelöst!
FAZIT: Die Entscheidung war absolut richtig! Mann bekommt für eine OBERWERTH auch einen echten MEHRWERT!”
Lieber Heiko,
Herzlichen Dank für Ihre ausführliche und begeisterte Rückmeldung! Es freut uns ganz besonders, dass Sie nun stolzer Besitzer einer Oberwerth Tasche sind und dass sowohl unser Service als auch die Qualität der Tasche Sie rundum überzeugt haben.
Schön zu hören, dass Sie mit unserer Messeware so zufrieden sind und keine Gebrauchsspuren feststellen konnten. Auch Ihre lobenden Worte zum Kundenservice und zur unkomplizierten Lösung Ihres Anliegens freuen uns sehr, genau so soll es sein!
Wir wünschen Ihnen weiterhin viel Freude mit Ihrer Tasche und stehen Ihnen jederzeit gern zur Verfügung.
Beste Grüße
Ihr Oberwerth Team
Dear Michael,
Thank you for your kind words! We’re thrilled to hear that you’re happy with the quality and feel it’s worth every cent. That means a lot to us!
Best regards,
Your Oberwerth Team
Dear Darius,
We sincerely apologize for the inconvenience!
Our support team attempted to contact you by email regarding the defect, but unfortunately we did not receive a response from you. We would be very happy to resolve the issue for you and can offer you a full refund for the strap. Please send us a quick email and we will take care of everything else. We are very sorry for the inconvenience.
We wish you a happy holiday season - best regards, Your Oberwerth Team
“This is my first time buying an Oberwerth bag, and I’m thoroughly impressed by its compact design, exquisite craftsmanship, and premium leather texture. What’s more, the international shipping speed exceeded my expectations—it was truly a pleasant surprise. The only minor letdown is a faint mark on the front of the bag. While it’s not very noticeable, it still took a bit away from my overall satisfaction. I hope the brand can enhance pre-shipment inspections to ensure such details are addressed before delivery.”
Dear Yang,
Thank you so much for your thoughtful and detailed feedback and for the great photo! We’re thrilled to hear that your first experience with an Oberwerth bag left such a strong impression in terms of design, craftsmanship, and leather quality. We're also glad the international shipping exceeded your expectations!
We’re truly sorry about the faint mark you noticed on the front of the bag. While it may be subtle, we completely understand how even small imperfections can impact your experience. Your comment is very helpful, and we will certainly take it into account to improve our pre-shipment inspections moving forward.
Thank you again for choosing Oberwerth and for sharing your experience so openly.
Best regards,
Your Oberwerth Team
Lieber Jürgen,
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass alles reibungslos und schnell geklappt hat. Genau so soll es sein!
Beste Grüße
Ihr Oberwerth Team
Lieber Ingo,
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass Sie mit der schnellen Lieferung und der gewohnten Oberwerth-Qualität zufrieden sind.
Beste Grüße
Ihr Oberwerth Team
“I purchased the sling bag and weekender both extremely well made and well designed.
Anyone looking for camera bags or good quality leather goods can’t go wrong with Oberwerth.
Would recommend the cleaning products to preserve your investment.”
Dear Terry,
Thank you so much for your kind feedback! We're thrilled to hear that both the Sling Bag and Weekender have impressed you with their quality and design. It means a lot to us that you’d recommend Oberwerth to others.
Best regards,
Your Oberwerth Team
Dear Howard,
Thank you for your kind words! We're delighted to hear that you're pleased with the craftsmanship. We designed it to last and we hope it serves you well for many years to come.
Best regards,
Your Oberwerth Team
Dear James,
Thank you for your kind words! We're thrilled to hear that you're impressed with both the build quality and the design of our bags. We truly believe in creating lasting value and we're glad you feel it's worth the investment.
Best regards,
Your Oberwerth Team
“These are without doubt the best made and best designed bags I have seen .The Louis bag size M takes my Leica M11 . a 35mm lens , a 75mm lens , charging cable and room for a spare battery and Iphone .”
Dear David,
Thank you so much for your kind words! We're truly honored by your praise and delighted to hear that the Louis Bag M is the perfect fit for your Leica M11 setup and essentials. Knowing that the design and craftsmanship have impressed you so deeply means the world to us.
Best regards,
Your Oberwerth Team
“The purchase online was a very good experience, the items were dispatched swiftly and were very well packaged, the information about the delivery times and so on was timely and correct. Quality and finishing of the items is top. Expectations fullfilled, will return as customer.”
Dear Teresa,
Thank you so much for your kind words and detailed feedback! We're delighted to hear that your online shopping experience was smooth from start to finish, from communication and packaging to delivery. It’s even better to know that the quality and finishing of the items met your expectations.
We truly look forward to welcoming you back as a customer!
Best regards,
Your Oberwerth Team
Dear James,
Thank you so much for your wonderful feedback! We're truly honored by your words to be considered on par with the craftsmanship of the cameras our products carry is the highest compliment. We're proud to have you as part of the Oberwerth community!
Best regards,
Your Oberwerth Team
“I am very impressed with the camera bag I ordered. Excellent quality for my small mirror less camera needs. I really liked finding the proper bag for 50% off on Cyber Monday!
I had a minor issue with DHL shipping, but Oberwerth’s excellent customer service was right on top of it. Thanks Oberwerth!”
Thank you so much for your kind feedback! We're thrilled to hear that you're impressed with the quality of your camera bag and that it’s a great fit for your mirrorless setup. We're also glad you were able to take advantage of our Cyber Monday offer! And thank you for your patience with the DHL issue, we’re happy our customer service could resolve it quickly. Enjoy your new bag!
Best regards,
Your Oberwerth Team
Lieber Frank,
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit Lieferung und Verpackung erneut so zufrieden sind. Genau so soll es sein!
Beste Grüße
Ihr Oberwerth Team
“To be honest I had never heard of Oberwerth bags before until I was watching one of my you tube channels and he was reviewing two of your bags (not the one I bought). I have to say the quality is just amazing. I will buy more in the future for other cameras. The oly thing that I can thik of to improve it would be a longer strap maybe 6-12 inches only because I am taller than alot. Thank you for a quality product.”
Dear Walter,
Thank you so much for your kind words and for giving Oberwerth a try! We're thrilled to hear that you discovered us through a YouTube review and that the quality of your bag impressed you so much. It means a lot to us to earn your trust.
We also truly appreciate your suggestion regarding a longer strap, that kind of feedback is incredibly helpful, and we’ll pass it along to our design team.
We look forward to welcoming you back for future additions to your camera gear!
Best regards,
Your Oberwerth Team
“Ich bin von dem Half Case ganz angetan. Es sitzt gut, eng und schlockert nicht.
2 Themen würde ich überdenken,
1. kann man das Leder nicht gleich stumpfer machen? Dann liegt es sicherer in der Hand. Zumindest eine Info wäre gut, ob man 1000er Schleifpapier nehmen sollte oder Chemie?
2. warum ist denn da kein Schlitz im Half Case wo man den Schlüssel sicher reinstecken kann? So ist das ziemlich umständlich und ggf nicht so einfach.”
Lieber Rolf,
Vielen Dank für Ihre ehrliche und detaillierte Rückmeldung zum Half Case für die Leica M6, M-A & MP. Es freut uns sehr, dass Sie mit der Passform und dem Sitz zufrieden sind!
Ihre Anregungen nehmen wir sehr ernst:
Das Leder ist bewusst glatt verarbeitet, um mit der Zeit eine schöne Patina zu entwickeln. Wir empfehlen, das Case regelmäßig zu nutzen, durch den natürlichen Gebrauch erhält es mit der Zeit mehr Grip. Vom Einsatz von Schleifpapier oder Chemikalien raten wir ausdrücklich ab, um die Lederstruktur nicht zu beschädigen.
Der Hinweis zum Schlitz für den Schlüssel ist sehr wertvoll, wir geben diese Anregung gerne an unser Produktentwicklungsteam weiter.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Gedanken mitzuteilen!
Beste Grüße
Ihr Oberwerth Team
“I ordered the compact Relon bag. Perfect for a Leica M or a Q camera. Very comfortable across the shoulder and the magnetic closure is very convenient.”
Dear Howard,
Thank you for your kind feedback! We're delighted to hear that the Relon Bag is a perfect match for your Leica and that you're enjoying the comfort and smart design of the magnetic closure.
Best regards,
Your Oberwerth Team
Dear Patrick,
Thank you for your kind feedback! We're delighted to hear that the half case met your expectations in fit, leather quality, and craftsmanship. That’s exactly what we aim to deliver!
Best regards,
Your Oberwerth Team
English
