number1plates.com Reviews

Name: number1plates.com
Rating: 4.57

4.6 Rating 363 Reviews

92 %

of reviewers recommend number1plates.com

About number1plates.com:

Number1Plates.com is a leading online retailer specialising in high-quality, fully customisable number plates for vehicles in the UK.

With a user-friendly plate builder, customers can easily create personalised plates that meet legal standards while adding a unique touch to their cars, motorcycles, or vans.
Number1Plates.com offers a wide range of plate styles, including standard, 3D gel, and 4D plates, all crafted with premium materials for durability and a flawless finish.

Dedicated to providing exceptional customer service, the site ensures a seamless ordering process and fast delivery across the UK.

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number1plates.com 1 star review on 23rd August 2020

Lewis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE CUSTOMER SERVICE SEE THEIR REPLY!! Rip off if you need to cancel your order! My son who has Aspergers ordered plates for a car he is hoping to purchase when he passes his test. He used his Christmas present money from his grandparents to buy them not realising that you need to purchase the right to use the number plate first as this is not at all clear on their website. When they asked for details of the registration of the plates he realised his mistake and asked for a refund. He got quite a rude reply back saying they would deduct a £3.99 fee from each plate meaning that nearly £8 of his Christmas present money has gone which he is very upset about. I then emailed them and explained about his disability and how it wasn't clear on the website and I got the same rude, impersonal email that my son had received earlier from a different person than the one I had emailed saying again that they would deduct £3.99 from each plate ordered and would I like a partial refund! I am very unhappy with this customer service and am considering reporting them to Trading Standards. I have now had a reply from them (see below) that they have the right to charge £3.99 per plate due to potential material wastage and the admin costs! Well the plates haven't been made yet and you are telling me that it costs £8 to send an automatic reply to an email and to process a refund!! Also you say you have a right to which doesn't mean you have to when it's involving the Christmas present money of a young man with a disability. I shall be calling the bank to ask for a refund for a mis-sold item and Trading Standards as it wasn't clear on their website that you need to actually purchase the rights to use the plate and they only make them. Reply from Number1Plates 19 minutes ago Hi Joanna Thank you for taking the time to provide us with feedback in relation to your experience with us. Unfortunately, as per our Terms and Conditions, we reserve the right to charge a cancellation fee of £3.99 per number plate in the event an order is cancelled. This is to compensate for administrative costs, time and potential wasted materials. Please accept our apologies for any inconvenience caused. Kind Regards, Number 1 Plates”

Helpful Report

Posted 4 years ago

“If I could, I would give this bogus company -5☆. Worst number plate maker you can find. Terrible customer service and refuse to refund me for repeatedly sending me faulty plates. Bought a set of 3d gel plates which after a few months had issues. The backing suddenly had bubbles in and therefore made the plate illegal. They replaced them for free but then the new set had a 3d gel letter fall off. Contacted them again and was sent another set. Which, unsurprisingly, were faulty. The lettering was out of line and the backing was already peeling off. Contacted them asking for a refund as I wanted to take my business elsewhere, which I still feel is reasonable. But was refused and was quite rudely told I will not be getting a refund. Was then apparently sent another set of plates which, after nearly 4 weeks, have not received. If you try and call them the number will never connect you and you'll get charged for ringing it. So don't waste your time there. Don't even waste your time buying from "Number1Plates".”

Helpful Report

Posted 4 years ago

Thank you for bringing this to our attention. We want to inform you that Number1Plates was purchased by new management in February 2023. Unfortunately, we do not have access to orders placed before this date. However, we are committed to ensuring our customers are satisfied. Please contact us at sales@number1plates.com with your order details, and we will do our best to assist you and resolve this issue. We appreciate your understanding and look forward to helping you. Best regards, The Number1Plates Team