Nublue Reviews

Name: Nublue
Rating: 4.88

4.9 Rating 288 Reviews

99 %

of reviewers recommend Nublue

Company Reviews

Metrics

Info

4.9

Based on 288 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Nublue:

For 16 years, we’ve been the go-to certified hosting and support team for serious retailers. Experts in cloud hosting and physical and digital infrastructure, we provide an optimised hosting stack that enables brands to grow as seamlessly as their technology runs.

We’re able to support any digital platform in addition to specialised managed services as:
- AWS Certified Experts
- Magento hosts since 2008
- Shopware Solution Partners
- WordPress Support Specialists
- Drupal Hosting Consultants

For ISO accredited, robust, 24/7 managed services, delivered by friendly, knowledgeable experts. Go to Nublue.

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Nublue 5 star review on 4th September 2017

DroneBit.co.uk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent professional service, have kept me informed throughout any processes and been quick to respond with any problems. Would recommend.”

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Posted 10 years ago

“NuBlue hosting is not only flexible and affordable but, perhaps almost more importantly, their customer support is, unquestionably, second to none! Their endless knowledge has been a huge help to us, particularly in regards to our ecommerce site. I wouldn't hesitate to recommend them to anyone.”

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Posted 10 years ago

“We here at eurofitdirect.co.uk have a VPS server from Nublue which we've had for around 3 years now, The service has always been first class with any problems and I couldn't recommend them highly enough.”

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Posted 10 years ago

“Started off well, but the company and employees seem more bothered about expensive invoices and costings rather than establishing any kind of relationship. We have since spent tens of thousands elsewhere, with a firm that wants a working relationship rather than just asking to be paid every 5 seconds.”

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Posted 10 years ago

“Hands down the best hosting provider I have ever used. Real people on the end of the phone when you need them. Fast response to every enquiry I have sent. UK based hosting and personnel. They aren't the cheapest but in my experience they are the best.”

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Posted 10 years ago

“Excellent hosting company to deal with. All staff are knowledgeable, quick to respond and very helpful. We wouldn't host our website anywhere else.”

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Posted 10 years ago

“A first class service from a fantastic team of people. The whole team at NuBlue are so helpful and nothing at all is too much trouble for them. They are always available but best of all - they are EFFICIENT and EFFECTIVE - the job simply gets done - every time! An absolute pleasure to do business with these people! Steve Kyte Managing Director Whitby Holiday Properties”

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Posted 10 years ago

“The staff at NuBlue are always very prompt at replying to queries and questions. They are really helpful at sorting out problems, whether over email or by telephone.”

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Posted 10 years ago

“I recently launched a startup business selling upcycled furniture, and on a friends advice I signed up with NuBlue for my domain name registration. The whole process was really quick and they helped me point it at my web shop. I've had to contact support a few times to get my email working on my phone and every time they have been brilliant. Really helpful and speedy responses. A*”

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Posted 10 years ago

“Update on my previous review for the support: excellent handling of my issue once they realised it was a genuine problem and not just a problem from my end. Bhavin Patel”

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Posted 10 years ago

“Excellent service, friendly staff and ive had no issues at all.”

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Posted 10 years ago

“I bought NuBlue hosting for my blog. I haven't finished setting that up yet but have been using the email functionality in my account since day one and it's been flawless. I'm an android phone user. I've recommended NuBlue to my brother for his business. I know he's really happy with the support he's been given too.”

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Posted 10 years ago

“I can see the support for Nublue getting worse by the month. I was very happy with the support at the beginning - 4 years ago now. But as with everything, as they have got bigger, the support is getting poorer. My recent support issue was getting answered by a script rather than someone actually bothering to look at my email. I had an issue with sending emails. Rather than look into it, their first answer was that it must be my problem on my computer. This now seems to be there stock answer for most problems as this obviously saves them time and effort. The only time someone looked at this problem the way I wanted them to look at it was when I officially complained. This now seems to be the only way to get someone who knows what they are doing to get to look at your problem in detail. My service will probably be worse than ever after this review - but hey how I will just have to live with it. Bhavin Patel Director www.dermacaredirect.co.uk”

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Posted 10 years ago

“I have dealt with numerous web hosts over the past twelve years, Nublue are by far the most helpful, professional and enthusiastic. I would not dream of using another company.”

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Posted 10 years ago

“Good solid hosting and a knowledgeable, helpful support team who are usually also fairly quick to respond. Our only real issue is the cost of their solutions- we're paying approximately twice as much through them as we do for a hosting package with another provider who actually provide much more space and bandwidth- so we have to be quite careful with the amount of space and bandwidth we give clients of ours through NuBlue as a result. That said, the servers appear to be pretty fast and the hosting is reliable. It's a shame they're so expensive.”

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Posted 10 years ago

Hi Simon, Thanks for your review! You're actually using an old VPS package, the new ones are more generous for the price and you can also save a significant amount of money on longer term contracts. Our support team are looking into your current usage and will be in touch shortly to discuss upgrade options! Thanks The NuBlue Team

Posted 10 years ago

“Very professional, excellent support. Have been with them for a few years and never had any problems.”

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Posted 10 years ago

“Excellent service. First class”

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Posted 10 years ago

“Very helpful, quick to respond and friendly!”

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Posted 10 years ago

“Everything is fine. We have been very happy with the service Because I am not in the least bit technical, I find the updates difficult to keep up with. Have you got a solution, does this happen with other people?”

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Posted 10 years ago

Hi Sylvia, first of all thanks for the review! Secondly, we've emailed you separately regarding your query. If we can understand a bit more about what we're saying that you are finding difficult we'll be able to spend some more time on that issue with you. It's common that some important topics we have to discuss can be confusing to our customers - Web Hosting can be very technical - so you're in good company and we'll help explain wherever we can :D

Posted 10 years ago

“Have had to contact support a few times but every time they have been polite, helpful, and have solved the problem I was having - definitely recommended :)”

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Posted 10 years ago

Nublue is rated 4.9 based on 288 reviews