NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 905 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service from Northshore very good, prompt and within time. Courier service lets them down”

Helpful Report

Posted 8 years ago

Hi Robert, thanks for the orders and feedback, sorry about the courier, let me know next time and I'll chase it up. Please let me know if I can help with anything further. Best regards, Kevin

Posted 8 years ago

“Good communication and goods turned up promptly. Looking forward to trying them out on the water.”

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Posted 9 years ago

Thanks for the feedback, really appreciate it, hope you enjoy your goods! please let me know if I can help with anything further. Best regards, Kevin

Posted 8 years ago

“Prompt delivery and exactly what I ordered. Many thanks”

Helpful Report

Posted 9 years ago

Hi Paul, Thanks for the feedback, really appreciate it, please let me know if I can help with anything further. Best regards, Kevin

Posted 9 years ago

“There is not much to say. I wanted a nose clip that was comfortable and simply stopped water entering my nose. This fitted the bill perfectly.”

Helpful Report

Posted 9 years ago

Hi Mike, Thanks for the feedback, really appreciate it, the smiley is our best seller!! please let me know if I can help with anything further. Best regards, Kevin

Posted 9 years ago

“I purchased 4 junior paddles from Northshore recently. It was a quick and easy process online as they had the paddles in stock and they arrived within a couple of days which was excellent. Thanks Northshore”

Helpful Report

Posted 9 years ago

Hi Kevin, Thanks for the feedback, really appreciate it, please let me know if I can help with anything further. Best regards, Kevin

Posted 9 years ago

“very efficient and professional”

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Posted 9 years ago

Hi Sharon, Thanks for the feedback, really appreciate it, please let me know if I can help with anything further. Best regards, Kevin

Posted 9 years ago

“Extremely good price & really speedy delivery. Thanks!”

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Posted 9 years ago

Hi Mike, Thanks for the feedback, really appreciate it, please let me know if I can help with anything further. Best regards, Kevin

Posted 9 years ago

“excellent service and delivered extremely quickly.”

Helpful Report

Posted 9 years ago

HI Stephen, Many thanks for the feedback we really appreciate it. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Very quick delivery although they didn't have one of my items in stock they made sure they had it by the next day that's what I call service”

Helpful Report

Posted 9 years ago

Hi Mark, Thanks for the feedback we always try and get all our orders processed ASAP, Please let us know if we can help with anything further Best regards, Kevin

Posted 9 years ago

“Hi received the helmet in record time but would have preferred it if it had been boxed ,the simple plastic bag took a bit of a scuffing”

Helpful Report

Posted 9 years ago

HI Stephen, Many thanks for the feedback we really appreciate it. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Bought my helmet online and was dealt with by Kevin. He was quick to reply and gave me the information I needed! Helmet arrived the day after ordering! Top man Kevin :)”

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Posted 9 years ago

Hi Adam, Thanks for the feedback and very pleased everything worked out as it should, Please let me know if I can help with anything further. Best regards, Kevin

Posted 9 years ago

“Excellent service, one of the best for customer care that I have had the pleasure in coming across in a long time, despatch and delivery was very quick even though one of the items was out of stock they got it in and despatched it quick style. I would definitely recommend this company to friends and family and have already saved them to my favourites for future use. Keep up the good work folks.......1st rate company with excellent standards of customer service.”

Helpful Report

Posted 9 years ago

HI Mark, Many thanks for the great feedback we really appreciate it. We always try and serve our customers how we would like to be treated. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Excellent quick service at a competitive price ! Would not hesitate to use NS Watersports again.”

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Posted 9 years ago

HI John, Many thanks for the feedback we really appreciate it. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“After being badly let down by another company you have restored my faith that some companies can deliver GREAT CUSTOMER service. I ordered my item on a Thursday at lunch time and the product arrived the next day to the Highlands of Scotland! (it did however cost more for delivery because we live in the highlands, which was the only downside)”

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Posted 9 years ago

“Lots of good stuff on the website and a helpful friendly service, would buy from them again fo sho! Website stock levels could do with being more accurate apart from that grrrrrrrrreat ,”

Helpful Report

Posted 9 years ago

HI Dale, Many thanks for the feedback we really appreciate it. We do try and keep the website as up to date as possible. We apologize if a product does slip through. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Prompt despatch of goods, issues solved to satisfaction, great selection and excellent prices.”

Helpful Report

Posted 9 years ago

HI Robert, Many thanks for the feedback we really appreciate it. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Ordered online. Got the item I wanted at a great price. Delivered free within the time stated. What more can you ask.”

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Posted 9 years ago

HI Russell, Many thanks for the feedback we really appreciate it. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Fast delivery and they were very quick to respond to and resolve a small problem. Definitely will use North Shore Watersports again.”

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Posted 9 years ago

HI David, Many thanks for the feedback we really appreciate it. Please let us know if we can help with anything further. Best regards Kevin

Posted 9 years ago

“Slight delay in dispatch but then arrived quickly. Maybe could be easier to track purchases?”

Helpful Report

Posted 9 years ago

Hi Donald, many thanks for your feedback we really appreciate it. I'm really sorry if you thought there was a delay in dispatching your goods, they were ordered at 7.10pm on a Friday evening and we dispatched them to you on lunchtime Monday, we don't have a postal collection over the weekend, so we dispatched as fast as possible to you. I think they arrived with you within 2 days. Please let me know if i can help with anything else in the future and thanks again. Best regards, Kevin

Posted 9 years ago

“I ordered some new kit that the website said was in stock. The website also stated that if i ordered within x amount of hours that i would receive the item the following day. I ordered the item within the time stated on Thursday morning and i expected the item the following day as i actually needed to use the item on Sunday. The following day arrived only to receive an email about 11am stating that there was a stock issue and they didn't actually have any in stock. Therefore, not only was the item out of stock, but i was informed significantly too late for me to find a replacement item to purchase in time. Granted i should have thought about ordering the item a little earlier but the requirement of the item was a bit of a revelation that Thursday morning.”

Helpful Report

Posted 9 years ago

Hi Robert, Many thanks for your review, we are truly sorry we couldn't supply the goods for you in time, we couldn't find the item in stock, I tried all my contacts to try and find the item for you, but unfortunately on-one had the item available, hence why we emailed you ASAP with alternatives, we tried to upgrade the delivery options so the goods would have reached you in time, but due to it being a Saturday, the guaranteed service required a signature for the delivery but again due to circumstances you weren't available to sign for them. We always try to keep the website as up to date as possible, We are truly sorry and apologize sincerely for any inconvenience this may have caused. I hope we might be able to serve you again in the future. Please let me know if I can help with anything else. Best regards, Kevin

Posted 9 years ago

NS Watersports is rated 4.7 based on 905 reviews