NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 905 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new kayak from NS Watersports, after a quick email to check stock i arrange to pick up from the store. Due to work commitments I was unable to pick up for a few days, No problem for NS and advised me of late night opening wednesday so I could pick up after work! Excellent Service and no BS, I wouldnt go anywhere else. Thanks Again”

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Posted 9 years ago

“Very quick delivery, good price, no problems.”

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Posted 9 years ago

Hi Fiona, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future.

Posted 9 years ago

“have not received and status update on my order. Do not know if it has been shipped, where it is, and when it will arrive.”

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Posted 9 years ago

“Easy website to use. Efficient delivery. Good information on products - though some form of consistency about waterproofness would be good for comparing dry bags.”

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Posted 9 years ago

Hi Jane, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future.

Posted 9 years ago

“had what I needed, when I wanted it and a speedy delivery... perfect”

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Posted 9 years ago

Hi Charles, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future.

Posted 9 years ago

“Easy to use the booking system and fast delivery of vouchers”

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Posted 9 years ago

Hi Emily, many thanks for your feedback we really appreciate it. Best regards, Kevin

Posted 9 years ago

“Product as expected and delivers quickly, can't fault them”

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Posted 9 years ago

Hi Luke, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future.

Posted 9 years ago

“I ordered 2 items which turned out to be out of stock. Would have been helpful if web site had told me that before hand. Would have been more helpful if NSW contacted me to tell me about the o/s but they didn't. In fairness they arranged for direct delivery from their supplier but that meant 24 hr delivery became 3 days in one case, and for the other item, their supplier was 'on holiday' which only came to light after another 2 days. So lesson is keep the customer informed.”

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Posted 9 years ago

Hi Andrew, Many thanks for the review, we fully understand everything you have mentioned in your review and will certainly try and inform customer more frequently. We are truly sorry for the level of service you have received, it's certainly not the norm, as you can see from the other reviews we have, but we can always improve and will do. We are try and carry as much stock as we can but it's not always possible, to have every item available all the time, in all colours. We do rely on suppliers, and run the stock from them as well as ourselves. Please accept my sincere apologies and please let me know if I can help with anything further in the future. Best regards, Kevin

Posted 9 years ago

“An outstanding level of service -- I will come back for future purchases. Prompt delivery of goods, and an upgrade for some of the ordered goods (currently out of stock) so they would be available for the weekend. Thank you.”

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Posted 9 years ago

Hi Mr Hodgson, many thanks for the feedback, we always try and do everything we can so customers receive goods as quickly as possible. Please let me know if i can help with anything further. Best regards, Kevin

Posted 9 years ago

“Good value wetsuit and speedy service.”

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Posted 9 years ago

Hi Natalie, really pleased you liked the suit and it arrived promptly. Please let us know if we can help with anything else. Best regards, Kevin

Posted 9 years ago

“Excellent product and fast delivery, well pleased. We use again”

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Posted 9 years ago

Hi John, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future. Best regards, Kevin

Posted 9 years ago

“Extremely helpful on the telephone and very efficient service. Highly recommended.”

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Posted 9 years ago

Hi Fiona, Many thanks for the feedback we always try to be as helpful as possible. Please let me know if i can help with anything further. Best regards, Kevin

Posted 9 years ago

“Good quality product Very good prompt delivery Kept informed of progress”

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Posted 9 years ago

Hi Chris, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future.

Posted 9 years ago

“Great service. Had what I needed in stock. Dispatched and arrived the next day. Good company I would say”

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Posted 9 years ago

Hi Richard, many thanks for the feedback really appreciate it. Please let me know if i can help with anything else in the future.

Posted 9 years ago

“Great to deal with - quick, easy, responsive and friendly!”

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Posted 9 years ago

Hi Andrea, Many thanks for your feedback, really appreciate. Please let us know if we can help with anything further. Best regards, Kevin

Posted 9 years ago

“Fantastic service would definitely recommend.”

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Posted 9 years ago

Hi Lynn Thanks for the feedback really appreciate it Best regards Kevin

Posted 9 years ago

“Lovely wood paddle, well balanced, good price, arrived on time with plenty of updates on shipping. very happy to recommend NorthShore”

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Posted 9 years ago

Hi Andy, very pleased you like the paddle, it's a great bit of kit. Thanks for the feedback. Best regards, Kevin

Posted 9 years ago

“Great uprights for my kayaks and incredibly fast delivery - thanks”

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Posted 9 years ago

Hi David, Very pleased the product worked as it should and arrived quickly best regards, Kevin

Posted 9 years ago

“NS Watersports go the extra mile to ensure their Customers get the best service. I'm very happy with your attention to detail and prompt delivery.”

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Posted 9 years ago

Hi Neil, Thank you so much for the review, we always try to treat our customers as we would like to be treated. Please let me know if I can help with anything else in the future. Best regards, Kevin

Posted 9 years ago

“Excellent service. Had goods in stock and delivered very quickly. Recommended.”

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Posted 9 years ago

Thanks for the positive feedback and recommendation Stephen, thanks Kevin

Posted 9 years ago

NS Watersports is rated 4.7 based on 905 reviews