NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 905 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery and service.”

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Posted 5 years ago

HI Steve, Many thanks for the review, Always happy to help in any way we can. Best regards Kevin

Posted 5 years ago

“😀😊”

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Posted 5 years ago

HI Many thanks for your review, Best regards, Kevin

Posted 5 years ago

“Good prices and a great website. However, I was promised next day delivery if I ordered before 2pm (on Friday) which I did, but it wasn't shipped until Monday so I was slightly disappointed as I wanted to use the paddle on Sunday.”

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Posted 5 years ago

Hi Chris, Many thanks for your review, we always welcome any feedback. Please accept my sincere apologies for the slight delay in dispatching your paddle, and any inconvenience this may have caused. We always try and get orders dispatched on the sameday as ordered. Unfortunately due to circumstances beyond my control, I couldn't dispatch the paddle on Friday afternoon. Once again please accept my sincere apologies. Best regards, Kevin

Posted 5 years ago

“Genial! La marca Peak Uk nunca decepciona y Ns Watersports tenía un precio inmejorable en oferta! Envío rápido a España aunque los gastos de envío me parecieron mejorables valió la pena! 👌”

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Posted 5 years ago

HI Many thanks for your review. Best regards Kevin

Posted 5 years ago

“packaging was naff”

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Posted 5 years ago

HI Scott, many thanks for your review. We will certainly look at the way we pack our items to improve. Best regards, Kevin

Posted 5 years ago

“The paddles are not made of nylon, product descriptions are not correct.”

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Posted 5 years ago

HI Jana, Many thanks for the review, we always appreciate feedback. I'll look at the product description. Best regards, Kevin

Posted 5 years ago

“Did not honour the 24hr delivery of order placed ahead of 2pm. In fact stock was not even checked until I prodded them the next day by which time the product should have been in my hands. Product now delivered.”

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Posted 5 years ago

HI Many thanks for your review. I'm a little confused by your review. We check stock and action every order as soon as they received. We try and carry most items in stock, but every now and again we have to get it from the supplier and if possible get it shipped direct. I'm really sorry and please accept my apologies that the goods didn't arrive within the time frame. I hope we can try and do better in the future. Best regards, Kevin

Posted 5 years ago

“Excellent service as always. Kevin is very helpful with any quires and delivery is fast.”

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Posted 5 years ago

Hi Many thanks for your review, really appreciate it! We will always try and be as helpful as possible. Best regards

Posted 5 years ago

“Though I was ultimately unable to get the item I wanted in time for a trip, Kevin did try to get them sent direct from the supplier who couldn't oblige.”

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Posted 5 years ago

HI Nancy, Many thanks for your review we appreciate it. I'm really sorry we couldn't supply the shoes in time, but did try everything we could to get them to you. Please let me know if we can help in the future. Best regards, Kevin

Posted 5 years ago

“Really quick efficient service. I’m a very happy customer. Thanks”

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Posted 5 years ago

HI Jo-Anne, Many thanks for your review, really appreciate it! :-) Please let us know if we can help with anything else in the future. Best regards, Kevin

Posted 5 years ago

“The water carrier I ordered arrived in good tiem and was as described. Unfortunately it was packed in a polythene bag in such a way that as I carefully opened it with a pair of scissors I nicked it making it unuseable. Part of the carrier was rolled into the folded over bag which was the bit I had chosen to open. Too bad - my fault entirely, I should have been more careful knowing what was inside, but it could have been packed in a more appropriate way perhaps.”

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Posted 5 years ago

Hi Martin, Many thanks for your review, I am so sorry that the goods you received got damaged when opening, we have sent 100's of items out in the bags and this is the first time i have know this happen. We will certainly look at the way we pack them up in future, so to avoid this potential happening again in the future. If you would like to re-order another one please give me a call (01642 520234) and I will give you 50% discount as a gesture of goodwill as we do feel partially responsible. Please accept my apologies once again. Best regards, Kevin Kevin Leeming-Sheppard Retail Manager Northshore Watersports

Posted 5 years ago

“Great email response from Kevin . The website should have tracking history function for each order so that we can shop with more confident.”

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Posted 6 years ago

HI Many thanks for your review. We are certainly looking at putting tracking details on the website for the future. If you ever need the tracking details please email us and we are more than happy to forward them on. I hope we can help again in the future, Best regards, Kevin

Posted 5 years ago

“Disappointed to find that the book I had purchased (White water Nepal) was in poor condition when it arrived through the post. The binding was damaged along with the front and back cover. It was pretty tatty. I bought the book from Northshore because it was the cheapest I could find on line but I would have bought it elsewhere if I thought it arrive looking like it was second hand.”

Helpful Report

Posted 6 years ago

HI Chris, Many thanks for your review, we always appreciate feedback. Good or bad. I am so sorry about the condition of the book, we never noticed when we posted it to you. As a gesture of goodwill I have given you a refund towards the cost of the book into your paypal account. Please accept my sincere apologies once again and hope we may be of further assistance in the future. Best regards, Kevin

Posted 6 years ago

“NS Watersports processed my online order efficiently and shipped my order very quickly. Excellent service and online ordering experience. As an international purchaser, receiving shipping details or tracking information would have been beneficial.”

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Posted 6 years ago

HI Neale, Many thanks for your feedback, we really appreciate it! I take on board about the tracking information and will send this on in future! Please let me know if we can help in the future. Best regards, Kevin

Posted 6 years ago

HI Neale, Many thanks for your feedback, we really appreciate it! I take on board the comment about the tracking and will send this on in the future. Please let me know if we can be of any further assistance in the future. Best regards, Kevin

Posted 6 years ago

“Excellent customer service. Drysuit arrived next day. Fits perfectly and worked a treat on its first use the following morning. Thanks”

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Posted 6 years ago

HI, Many thanks for your feedback we really appreciate it. I'm really pleased the suit arrived as it should and works perfectly. Please let me know if we can help with anything else in the future. Best regards, Kevin

Posted 6 years ago

“Bought a Werner paddle bag. Safely despatched and arrived as described within a couple of days. Good fast effective. 5 stars from me.”

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Posted 6 years ago

HI Alan, Many thanks for your feedback, we really appreciate it! Really pleased the bag arrived when it should, we always endeavor to send goods out the same or next day when possible. Please let me know if we can be of any further assistance in the future. Best regards, Kevin

Posted 6 years ago

“I have tried the product once and still have not decided on its efficiency but was impressed with the Companies handling of the order and the expediency of the despatch.”

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Posted 6 years ago

HI Paul, Many thanks for your review we always appreciate it! Please let us know if we can help with anything else in the future. Best regards, Kevin

Posted 6 years ago

HI Paul, Many thanks for your review, we really appreciate it. Best regards, Kevin

Posted 6 years ago

“Fantastic, and friendly and efficient service. Thank you. Highly recommended”

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Posted 6 years ago

Hi John, Many thanks for review we always appreciate it. Best regards, Kevin

Posted 6 years ago

“Ordered a pair of kayak shoes online but not available at that time, spoke to a very helpful assistant, assured me I could reorder when in stock and would be able to buy at the discounted rate advertised, excellent personal service, would recommend”

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Posted 6 years ago

HI Tracy, Many thanks for your review we really appreciate it! We always try and be as helpful as possible and honour any advertise prices if currently not available at that time. Please let us know if we can be of any further assistance. Best regards, Kevin

Posted 6 years ago

“Excellent service. Arrived faster than expected. Would highly recommend.”

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Posted 6 years ago

HI Simon, Many thanks for your review we always appreciate it. Please let us know if we can be of any further assistance in the future. Best regards, Kevin

Posted 6 years ago

HI Simon,Many thanks for your review. We always try and send out our orders the same or next day whenever possible. Hope we can be of further assistance in the future. Best regards, Kevin

Posted 6 years ago

NS Watersports is rated 4.7 based on 905 reviews