NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 904 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my purchase yet.And have heard absolutely nothing about it,I was beginning to think I had been scammed 😕”

Helpful Report

Posted 9 months ago

Hi Christina Many thanks for your order and many apologies for the delay in getting your order. I am really sorry we had sold out of this and had re-ordered. We have had a nightmare with supplier deliveries and it is due in today. We will be sending this out to you on 24hr service and you should receive this tomorrow. Please accept our sincere apologies for the delay and any inconvenience this may have caused. Kind Regards Jess

Posted 9 months ago

“Prompt delivery and a great product. Thank you.”

Helpful Report

Posted 9 months ago

Hi Meg Many thanks for your order and review. Glad to hear your happy with your order. Hope you shop with us again Kind Regards Jess

Posted 9 months ago

“I placed an order and have it received it. Despite emailing twice I have received no correspondence about my order!”

Helpful Report

Posted 9 months ago

HI Stacey, Many thanks for your review and I'm truly sorry for the delay in dispacthing your order and any inconvenience caused. I don't think you have been receiving our emails, as we have emailed you 3 times regarding your order, the last time was this morning. Please can you check your spam file? The dryrobe you have ordered is currently unavailable as we sold out and the supplier was showing stock available but when we ordered they came back to say the colour had unfortuately sold out and they had made a stock error. I have offered you alternatives or a full refund. Please can you contact us to let us know what you would like to do. Once again please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 9 months ago

“Very speedy delivery and stuff sack was a good price”

Helpful Report

Posted 9 months ago

HI, Many thanks for your review, always appreciated, Hope we can help in the future. Best regards Kevin

Posted 9 months ago

“I needed to replace a pair of dive boots that have lasted 18 years. I searched the internet and found an updated version on a couple of sites. I bought them from NS Watersports as the price was competitive and the website easy to use. They were delivered very quickly and fit, so now just have to wait a couple of months until I dive again.”

Helpful Report

Posted 9 months ago

HI Alun, Many thanks for the review, hope the boots last even longer this time! Please let us know if we can help again inthe future. Best regards Kevin

Posted 9 months ago

“Very happy with my new typhoon Multi sport drysuit from Northshore, only issue was having to pay £15 postage on a £600 purchase !! bit excessive.”

Helpful Report

Posted 9 months ago

Hi William many thanks for your order and review. Having looked into your order due to the order being high value and being in the Highlands there is a higher delivery cost. This is calculated at the checkout when you enter your address. I hope this doesn't stop you shopping with us again and many apologies for this. Kind Regards Jess

Posted 9 months ago

“Very helpful new what he was talking about. Got what i went for. Brill”

Helpful Report

Posted 9 months ago

HI David, Many thanks for the review, always happy to help and advise, Hope we can help in the future. Best regards Kevin

Posted 8 months ago

“Great service, quick delivery and note inside wishing me happy paddling with my new paddle. Great service. 👍”

Helpful Report

Posted 10 months ago

HI Craig, Many thanks for the review, let us know if we can help again. Best regards Kevin

Posted 8 months ago

“I am pleased with the service offered by North Shore Watersports. They were able to source a dry bag for me, when many other retailers were showing 'Out of Stock'. Thank you.”

Helpful Report

Posted 10 months ago

HI Jonny, Many thanks for the review, glad we were able to supply the goods you wanted. Let us know if you need anything in the future. Best regards Kevin

Posted 8 months ago

“Happy Days. Good Service Good Product”

Helpful Report

Posted 10 months ago

HI Brian, Thanks for the review, Best regards Kevin

Posted 8 months ago

“Order from Thailand The first item was ordered on the 11th, delivered on the 12th, received on the 20th, which is considered very fast. Decided to order a second piece. Ordered on the 18th. Now on the 21st, the status has not changed. Continue to wait with hope.”

Helpful Report

Posted 10 months ago

HI, Thanks for the review, hope the other order arrived in good time as well. Please let us know if we can help again. Best regards Kevin

Posted 8 months ago

“Fantastic service and great communication. Very happy with my experience.”

Helpful Report

Posted 10 months ago

HI Debbie, Thanks for the review, really pleased you had a good experience. Hope we can be of service again. Best regards Kevin

Posted 8 months ago

“found exactly what i wanted on their site and it was delivered in 48 hours”

Helpful Report

Posted 11 months ago

HI Andy, Many thanks for the review. Best regards, Kevin

Posted 8 months ago

“Came home from work today, to see this lying on my top step, soaking. I had to literally pour water out it. spray deck, cockpit cover & pogies, coming to 170 quid. Who in gods name thinks that's an acceptable way to wrap & post something?? Do yourself a favour & buy from somewhere else. Disgraceful. Will definitely not be recommending to others.”

Helpful Report

Posted 11 months ago

HI Helen, Many thanks for the review. I'm truly sorry about this, we have never had this happen before, the goods were fully wrapped and protected when they left us. It looks like the packaging has got damaged/ ripped in transit and the courier has re-wrapped the parcel so the goods didn't get lost. We will review the way we send larger orders and make sure they go in cardboard boxes. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 11 months ago

“Just received my Typhoon dry suit. Very helpful service by the team at northshore. Quick delivery. The manufacture of the suit seems very high quality and the sizing is I line with the information given on the site. Very pleased with both Northshore and Typhoon, I would recommend them.”

Helpful Report

Posted 11 months ago

HI Phil, Many thanks for the review, hope you enjoy using the drysuit. Best regards Kevin

Posted 9 months ago

“This is the first time I've made a purchase from NS Watersports. Everything went smoothly, quick delivery and so on the strength of that it warrants a top score.”

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Posted 11 months ago

HI Many thanks for the review. Best regards Kevin

Posted 8 months ago

“Quick delivery, good customer service. Excellent gloves. Thank you”

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Posted 11 months ago

HI Diane, Thanks for the review, really pleased you liked the gloves. Best regards Kevin

Posted 8 months ago

“Excellent service.”

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Posted 11 months ago

HI Kenneth, Many thanks for the review. Best regards Kevin

Posted 8 months ago

“Not delivered yet but sent request for review. Ridiculous”

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Posted 11 months ago

“Excellent service. Cant fault it.. will definitely shop there again”

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Posted 11 months ago

HI Andrew, Many thanks for the review, hope we can help again Best regards Kevin

Posted 8 months ago

NS Watersports is rated 4.7 based on 904 reviews