NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 915 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 16th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and personal service and with a follow up email. Straps arrived from NS direct in good order. Paddles arrived promptly but direct from the supplier, loosely packed in a light cardboard carton with inadequate padding to protect handles and blades. Container was undamaged and intact but one paddle handle had a minor chip and scratch in the varnish . Otherwise all good, thanks.”

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Posted 4 years ago

“Some of the best customer service I’ve ever received, I’ll be back!”

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Posted 4 years ago

Hi Tom, Thanks for your review, much appreciated. Best regards, Kevin

Posted 4 years ago

“Excellent service, great advice and very competitive. Kevin went out of his way to make sure that we bought the right Kayaks and gear. Cannot recommend them high enough.”

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Posted 4 years ago

HI, Many thanks for your review, always happy to help with advice and recommendations. Best regards, Kevin

Posted 4 years ago

“Helpful reply to delivery query. Fast delivery, even to NW Highlands.”

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Posted 4 years ago

HI mark,. Many thanks for your review, Best regards Kevin

Posted 4 years ago

“I ordered two hours after the next day delivery promise time, but still received goods first thing next morning. Can't ask for more than that.”

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Posted 4 years ago

HI Thanks for your review, always try and dispatch goods at the first opportunity. Best regards, Kevin

Posted 4 years ago

“Very user friendly website. Next day delivery. Excellent service. Would use again and recommend. Thank you.”

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Posted 4 years ago

HI Janet, Many thanks for your review, much appreciated Best regards Kevin

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thanks for the review

Posted 4 years ago

“Great service and quick delivery”

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Posted 4 years ago

HI Many thanks for your review Best regards, Kevin

Posted 4 years ago

“I received great help from Kevin when I was looking for advice on purchasing kayak air bags, a subject I knew nothing about. Delivery was very quick.”

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Posted 4 years ago

HI peter, Many thanks for your review, always happy to help, Best regards, Kevin

Posted 4 years ago

“Fantastic shop, exactly what we were looking for AND they didn’t break the bank either! Fast processing and delivery.”

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Posted 4 years ago

HI Barry, Many thanks for your review, Best regards, Kevin

Posted 4 years ago

“Excellent. My water shoes arrived promptly and well-packed”

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Posted 4 years ago

Many thanks for your review, Best regards Kevin

Posted 4 years ago

“Fantastic service great quality fast dispatch and delivery 5*”

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Posted 4 years ago

HI Emma, Many thanks for your review, we always try and dispatch goods the sameday whenever we can. Please let us know if you need anything further, Best regards, Kevin

Posted 4 years ago

“Really poor service. Advertising goods they don't hold in stock and trying to up sell on more expensive alternatives whilst not suggesting any reduction for the inconvenience caused. Now I'm paying delivery on add on parts whilst what really wanted could not be supplied.”

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Posted 4 years ago

Hi Many thanks for your review, I'm really sorry you felt we have offered poor service, we emailed to apologise as the goods you had ordered had just sold out with both us and supplier but we offered some goods they were available from a different supplier. Before we had chance to reply you emailed us again asking us to refund you for items, which we did straight away. I do sincerely apologise for not being able to supply the items. Best regards, Kevin

Posted 4 years ago

“very quick!”

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Posted 4 years ago

Hi paul Many thanks for the review, much appreciated. Best regards Kevin

Posted 4 years ago

“Very helpful and knowledgeable staff , well worth ringing for advice if you are unsure or need a few tip , I will be buying from these guys again , thanks Kevin for all you recommendations, all suggestions worked well , thanks Paul”

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Posted 4 years ago

HI paul, Many thanks for your review, always happy to help wherever we can. Best regards, Kevin

Posted 4 years ago

“I had a minor problem with my order but the staff sorted it out very quickly and replaced the item next day.”

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Posted 4 years ago

Hi Martin Thanks for the review, much appreciated we wil try always fix any problems, Best regards, Kevin

Posted 4 years ago

“NS are a really good and reliable watersports provider/retailer. I have bought a few items from these guys now. The service is prompt and efficient and they will answer questions should you have any problems Recommend using these guys if you get the opportunity.”

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Posted 4 years ago

Hi Many thanks for your review, really appreaciate it. Best regards, Kevin

Posted 4 years ago

“We ordered some buoyancy aids, which seemed to be in short supply at many retailers. They arrived very quickly and were exactly as expected, thank you.”

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Posted 4 years ago

Hi, Many thanks for your reveiw, Best regards, Kevin

Posted 4 years ago

“These guys did forget to post the wetsuit I ordered by special delivery and instead used standard post - but they refunded me my postage without question and the wetsuit turned up a day later anyway. Friendly and helpful to deal with on the phone.”

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Posted 4 years ago

HI Many thanks for the review, apologies about the postage, we just missed it on the order. Glad the wetsuit all arrived OK and in time. Best regards, Kevin

Posted 4 years ago

“Always excellent service, and delivery to NZ arrives timely.”

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Posted 4 years ago

Hi Many thanks for your review, Best regards, Kevin

Posted 4 years ago

NS Watersports is rated 4.7 based on 915 reviews