NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 921 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 16th February 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery and good customer support when I called to check on orders :)”

Helpful Report

Posted 9 months ago

HI Jay, Many thanks for the reveiw, always happy to help anyway we help, pleased everything arrived as expected. Best regards, Kevin

Posted 9 months ago

“Great xustomer service”

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Posted 9 months ago

Hi, Thanks for the review. Best regards Kevin

Posted 9 months ago

“Very efficient company excellent service throughout from purchase to delivery”

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Posted 9 months ago

HI Lesley, Thanks for the review, really pleased everything went as it should! Best regards, Kevin

Posted 9 months ago

“Ordered a new paddle, it arrived on time, packaged really well. Very happy with the teams service. Would recommend.”

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Posted 9 months ago

HI paul, Many thanks for your review and recommendation. Hope we can helpin the future. Best regards Kevin

Posted 9 months ago

“Bought some boots from these guys. More than happy with my purchase. Quick delivery, will use again 😁”

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Posted 10 months ago

Hi Many thanks for the review, hope we can help in the future. Best regards Kevin

Posted 9 months ago

“Great product rapid delivery”

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Posted 10 months ago

Hi Lee Many thanks for the review, really pleased you like the product and the delivery arrived as it should. Best regards Kevin

Posted 9 months ago

“First purchase from NS Watersports, pleased with price and product. Upon opening box there was an item missing. Emailed NSW who immediately contacted me, rectified the problem with replacement. Very impressed with Jess.”

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Posted 10 months ago

HI Gareth Many thanks for the review, and pleased we sorted out the problem with the visor. Hope we can help again in the future Best regards Kevin

Posted 9 months ago

“Recently bought dry cag from NS Watersports it’s the first time I’ve used this company, my order arrived in a couple of days of ordering Would certainly use them again”

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Posted 10 months ago

HI Many thanks for the review, Best regards Kevin

Posted 9 months ago

“Ordered online and the helmet arrived and fits perfectly.”

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Posted 10 months ago

HI Frances, Many thanks for the review Best regards Kevin

Posted 9 months ago

“I am very pleased with the quality and price of the purchases I made from NS Watersports, although the product delivery time was not as good as it could be. Standard Royal Mail delivery took 4 working days from when ordered. However 2 rival companies who I also ordered gear from both delivered within 1 working day by Royal Mail.”

Helpful Report

Posted 10 months ago

Hi Many thanks for the review and we always try and be as competitive as possible. I'm really sorry for the delay with RM, this is the only part of the process which is out of our control. I hope we can help again in the future. Best regards Kevin

Posted 9 months ago

“Bought (a new!) Peak Dry suit. Not tried it yet, but the old one served me well. Arrived promptly.”

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Posted 10 months ago

HI Martin, Many thanks for the review, Hope you like the drysuit. Best regards Kevin

Posted 9 months ago

“Excellent Bouyancy Aid and fleece shorts... Confusion over delivery but all good now... Communication was excellent from the team. We all realised the issues and it got sorted quickly. Excellent service I'd easily use again.... Regards and thanks in advance...”

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Posted 10 months ago

HI David, Many thanks for your order and review. Firstly, please accept my sincerest apoloiges for the service you have received from our delivery company, the goods should have been delivered to you on friday. I have never known a customer to be asked to pay for a redelivery, this should always come to us first being the account holder, and they should at least attempt to deliver 2 or 3 times. Please let me give them a call tomorrow (Monday) when I can find out what is going on with your delivery and get back to you ASAP. Once again, please accept my apologies for the hassle and inconvenience this has caused. Best regards Kevin

Posted 10 months ago

“Excellent quick service. Thanks”

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Posted 10 months ago

HI Ryan, Many thanks for your review, really appreciate it. Best regards Kevin

Posted 10 months ago

“Great service and communication, super quick delivery. Can’t wait to get out on my new board.”

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Posted 10 months ago

Hi Many thanks for the review, really pleased everything went as it should, Enjoy the board and let us know if we can help in the future. Best regards Kevin

Posted 10 months ago

“Good transaction, very pleased.”

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Posted 10 months ago

HI, Many thanks for your review. really appreciate it. Best regards Kevin

Posted 10 months ago

“Nice easy to use website, plenty of choices with very quick delivery.”

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Posted 11 months ago

HI Nicholas, Many thanks for the review, glad you like the site and let us know if we can help in the future Best regards Kevin

Posted 10 months ago

“These guys know great customer service! Had a size issue and north shore got typhoon involved and within 3 days resolved. Would highly reccomend and buy from them again. Suit is perfect for my needs.”

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Posted 11 months ago

HI Kevin, Many thank for the review and really pleased the correct suit fitted. :-) Let us know if we can help in the future. Best regards Kevin

Posted 11 months ago

“Really pleased with wetsuit ,quick delivery thanks”

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Posted 11 months ago

HI Stephen, Thanks for the review, glad you like your purchase. Best regards Kevin

Posted 11 months ago

“Great 5.10 trainers arrived very quickly and true to size.”

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Posted 11 months ago

HI Thanks for the review and pleased you are happy with your purchase. Best regards Kevin

Posted 11 months ago

“Ive used NorthShore many times, always impressed with the delivery times, and the tracking service, also on one occation had to use the returns service that was also very fast and hassle free, id deffernatly recomend NorthShore for all paddling gear.”

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Posted 11 months ago

HI Paul Thanks for the review, hope to help again. Best regards Kevin

Posted 11 months ago

NS Watersports is rated 4.7 based on 921 reviews