NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 915 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 16th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and very helpful would recommend this shop to anyone and fantastic prices have gone above and beyond to fulfill my order given the current situation”

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Posted 4 years ago

HI Many thanks for your review, we really appreciate it especially in these challenging times! Pleaase let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“Great service as always topped with a great delivery.”

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Posted 4 years ago

HI Many thanks for your review, we really appreciate it especially in these challenging times! Please let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“ORDER NUMBER 30551 THIS IS MY FIRST AND LAST ORDER HOW CAN I GIVE YOU A GOOD REVIEW WHEN YOU HAVEN'T EVEN SENT ME MY ITEM. YOU HAVE NOT ANSWERED MY EMAILS AND YOU DON'T ANSWER YOU PHONE. YOU HAVE MY MONEY YET I DON'T HAVE MY ITEM, I GUESS I WILL HAVE TO GET PAYPAL INVOLVED TO GET MY MONEY BACK OFF YOU . I SHOULD OF ORDERED OFF THE USUAL PLACE I ORDER FROM (ESCAPE WATERSPORTS) AT LEAST THEY HAVE A GOOD CUSTOM SERVICE UNLIKE NORTHSHORE WATERSPORTS WHO DON'T SEAM TO GIVE A DAM ABOUT THE CUSTOMERS AND CAN'T EVEN BE BOTHERED TO CONTACT THE CUSTOMER ONCE THEY HAVE YOUR MONEY”

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Posted 4 years ago

HI, Many thanks for your review and please can we sincerely apologise for the service you have received. Due to the current Covid-19 situation, the shop had to be temporarily shut down and all the staff had to be furlonged, giving us no access to emails, website etc. It took longer than expected for other staff to gain access, but we did refund and email you as soon as we possibly could, which was at 11pm on a bank holiday! The service and delay was purely down to very unique circumstances for which we had no control over and once again we sincerely apologise. We do hope that we may be given the opportunity to serve you in the future. Best regards, Northshore watersports

Posted 4 years ago

“very nice jacket”

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Posted 4 years ago

HI, Many thanks for the feedback and please you liked your purchase. Please let us know if we can help with anything further Best regards, Kevin

Posted 4 years ago

“As good as expected”

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Posted 4 years ago

Hi Many thanks for your feedback, I'm glad we lived up to expectations. Please let us know if we can be of any further assistance. Best regards, Kevin

Posted 4 years ago

“Quick, efficient and a friendly personal service. I would recommend this company highly”

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Posted 4 years ago

Hi Rachel, Many thanks for the feedback, much appreciated ! I hope we can help again in the future. Best regards Kevin

Posted 4 years ago

“Extremely prompt service - delighted!”

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Posted 4 years ago

Hi Lawrence, Many thanks for the feedback, much appreciated! Please let us know if we can be of any further assistance. Best regards, Kevin

Posted 4 years ago

“Really quick turn around and great service”

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Posted 4 years ago

Hi Jake, Many thanks for the feedback much appreciated! Best regards, Kevin

Posted 4 years ago

“great service and very quick delivery. thanks”

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Posted 4 years ago

“Advertised goods on sale they didnt have, placed an order it didnt arrive, only later was I informed that A, it had not been in stock for weeks and B, they couldnt get it for another 5 weeks or so. This absolutly breaches ebays terms and conditions the shop was advertising on and breaches the supply of goods act 2008. Allthough they refunded it still cost me an extra £90 to get the item from elswhere..”

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Posted 5 years ago

HI Stephen, Many thanks for your review, Firstly please can I sincerely apologise for us not being able to supply the drysuit. As I mentioned before, at the time of ordering we were assured the suit was 100% available, the suit had been allocated to us from the supplier as they were showing the stock and I had been verbally told the suit was available, they closed for the first 2 weeks of Jan for stocktaking, and then couldn't ship anything till the 19th Jan. So I couldn't take delivery. When I chased up the order again, the supplier then informed me the suit wasn't actually available and they had made a stock error. They have 1 more delivery of the suits and this would be the end of Feb, where I would of course honour the price. Please once again accept my sincere apologies for any inconvenience caused. Best regards, Kevin

Posted 5 years ago

“Great service”

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Posted 5 years ago

HI Many thanks for your review. Best regards, Kevin

Posted 5 years ago

“Reasonable price, speedy delivery, quality as expected.”

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Posted 5 years ago

HI, Many thanks for your review, glad everything was as it should be! best rgards, Kevin

Posted 5 years ago

“Very quick turnaround from ordering to delivery. To be honest I would of thought that a brochure or leaflet would of been included so people could see the activities what they could use the voucher for. Thank you”

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Posted 5 years ago

Hi, Many thanks for your review, the comments have been noted about the brochure and will include these for all future vouchers. Best regards, Kevin

Posted 5 years ago

“Delivered on time , great service”

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Posted 5 years ago

HI gary, Many thanks for your review and really pleased everything arrived as it should. Best regards, kevin

Posted 5 years ago

“Excellent gear.”

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Posted 5 years ago

HI Simon, Many thanks for your review. Best regards, Kevin

Posted 5 years ago

“Unfortunately, I didn't have a good experience. After ordering an item and expecting next day delivery as advertised on the website, I received no communication for 3 days, not even a confirmation of the order! When I called, I was informed that the item is out of stock! At least the refund was processed quickly but I lost valuable time meaning my daughter couldn't attend the event she wanted.”

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Posted 5 years ago

Hi Vira, Many thanks for your review we always welcome feedback. I'm a little confused by your review, as the goods were firstly ordered on the 10th November but the payment never went through, the goods were re-ordered on Wednesday 13th on a 3 day service, so deliver would have been with you on Monday. You then calIed on Thursday Morning, as we had temporarily sold out, I had specially gone to the supplier to collect the drysuit for you. I emailed you on Thursday as soon as I got back, to say that we had got the suit and would upgrade the delivery to a 24hr service so that you received on the Friday. As we never heard back I did as requested and refunded your order. I do sincerely apologise for any inconvenience caused, but do feel we did everything possible to get the goods to you in time. Best regards, Kevin

Posted 5 years ago

“L'indirizzo di spedizione era in parte sbagliato e la merce è arrivata in ritardo; poi ho dovuto restituire perchè la taglia era troppo piccola ma tutto ok”

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Posted 5 years ago

HI Many thanks for your review best regards, Kevin

Posted 5 years ago

“Very good customer service. Purchased online from outside UK. they were very nice when I called to change a product. had some issues with the delivery, and again they were understanding and took time to look into the issues, although it was not their fault and helped me recover my package.”

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Posted 5 years ago

HI Really pleased we managed to locate the goods in the end for you. Hope we can help again in the future. Best regards, Kevin

Posted 5 years ago

“Excellent service, next day delivery and tracked so you know when it’s being delivered”

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Posted 5 years ago

HI Mary, Thanks for the review, hope we can help in the future Best regards, Kevin

Posted 5 years ago

“Always got the right kit at the best prices of anywhere in the country. Super knowledgeable, Delivery is fast and reliable. Sets standards in customer experience that other retailers should be measured by. Thanks for helping me get the right kit.”

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Posted 5 years ago

Hi Mr Smyth, thank you so much for your review, we really do appreciate the feedback. Hope we can be of service in the future. Best regards, Kevin

Posted 5 years ago

NS Watersports is rated 4.7 based on 915 reviews