NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 904 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery. Quality item. Great price. Sounds clichéd but all perfect. Thank you”

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Posted 3 years ago

Hi Matthew, Many thanks for your review, really pleased everything was as it should be, hope we can help in the future. Best regards, kevin

Posted 3 years ago

“Great speedy service but unfortunately sent the wrong size of gloves (L instead of XL). Everyone can make a mistake, so no biggie; I gave them to my wife and now I’m the best!”

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Posted 3 years ago

Hi Ken, thanks for the review. Many apologies for sending the incorrect size, this was a picking error, seems it all worked out in the end for the best. Apologies once again, Best regards, kevin

Posted 3 years ago

“Great company. Swift helpful service.”

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Posted 3 years ago

HI Rob, Many thanks for the review, Best regards, kevin

Posted 3 years ago

“I ordered this paddle as delivery forecast indicated delivery in time to take a family member canoeing for the first tomorrow (2nd May). Unfortunately despite a text from Parcel Force stating delivery 30th April, the paddle has failed to arrive which is disappointing for us all and impacts plans for tomorrow. Obviously I cannot comment on the quality of the product at the moment. After very prompt response from Northshore we recognised that there was an error in the delivery address on the original order. Delivery supplier was notified and item delivered iaw with revised forecast. Product looks like excellent quality. Northshore were very proactive and helpful throughout the process.”

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Posted 3 years ago

Hi Kevin, Many thanks for your review. Firstly please accept my sincere apologies for the late arrival of the paddle. The only part of the process we have no control over is the delivery of the goods when they are handed to a 3rd party, we are completely relaint on them delivering them in the time frame. The paddle was posted on Tuesday on a 2 day service so should have been with you on Thursday / possibly Friday at the latest. Please contact us earlier if the goods haven't arrived or you need for a specific time and we contact the courier to chase the delivery and find out where the goods are. I will chase this up on Tuesday as its a Bank Holiday weekend and find out what's going on with the delivery and contact you. I will of course refund you the delivery charge as the goods haven't been delivered in the timeframe. Once again please accept my apologies for the inconvenience this has caused. Best regards, Kevin

Posted 3 years ago

“Great product at a great price and prompt delivery.”

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Posted 3 years ago

Hi, Many thanks for your review, Best regards, Kevin

Posted 3 years ago

“This man is so helpfull & with great prices, great service & delivered so quickly”

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Posted 3 years ago

HI Michael, Many thanks for your review, always happy to help whenever we can. Best regards, kevin

Posted 3 years ago

“Excellent price. Super fast delivery”

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Posted 3 years ago

Hi Chris, Many thanks for your review, Best regards, kevin

Posted 3 years ago

“Very prompt response to query. Thank you”

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Posted 3 years ago

HI Tim, Thanks for your review, we always try and get back to customers ASAP, Let me know if you need anything further. Best regards, Kevin

Posted 3 years ago

“Super quick delivery, lovely product and well packaged. The only site I could find the Palm BA in stock in the sizes we wanted and at a good price. Will defo use the company again in the future.”

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Posted 3 years ago

HI Many thanks for your review, we always try and dispatch orders ASAP and carry as much stock as possible. Hope we can help in the future. Best regards, Kevin

Posted 3 years ago

“Excellent service, competitive pricing with postage and packing included. Good description of the product and several size options available.”

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Posted 3 years ago

HI Thanks for your review, Best regards, kevin

Posted 3 years ago

“Top class. Quick delivery.”

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Posted 3 years ago

Thanks for the review, Best regards, Kevin

Posted 3 years ago

“Fast delivery. Excellent service. Would use again. Very pleased with purchase.”

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Posted 3 years ago

Hi Carol, Many thanks for your review, pleased you're happy with the products and service you have received. Hope we can help in the future. Best regards, kevin

Posted 3 years ago

“The product I purchased was excellent. Delivery was excellent would I buy from them again.? Absolutely”

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Posted 3 years ago

HI Mark, Many thanks for your review, always pleased when everything works out as it should. Best regards, Kevin

Posted 3 years ago

“The lifejacket arrived with damage to a strap and buckle. Looked as if it had been worn away by rubbing against something the packaging was a plastic bag which did nothing to protect it. Hence i will not be buying anything from you again. To much faff to return the item”

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Posted 3 years ago

HI Many thanks for your review. I'm truly sorry the goods have been damaged, this is the first time we had an item damaged in the post for a very long time. Please can you forward me a picture or 2 of the damage so i can assess for you? Please accept my sincere apologies for any inconvenience this may have caused. I look forward to hearing from you. Best regards, Kevin

Posted 3 years ago

“Slightly expensive perhaps but great products, speedy delivery and a user friendly website. Streets ahead of some competitors who are blaming covid-19, seemingly for their own inefficiencies and lack of business ability! Would definitely use NorthShore Watersports again.”

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Posted 3 years ago

HI Philip, Many thanks for your review, we always try our best to dispatch orders ASAP. Hope we can help in the future. Best regards, Kevin

Posted 3 years ago

“Excellent customer service Really prompt delivery Many thanks”

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Posted 3 years ago

HI, Many thanks for your review, really appreciate it. Best regards, Kevin

Posted 3 years ago

“Ordered a Typhoon drysuit online at a very reasonable price. Delivered in 2 days well packed. No fuss or overcomplicated process. Would recommend and use again.”

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Posted 3 years ago

HI David, Many thanks for your review, enjoy using the suit and please let us know if we cna help in the future. best regards, kevin

Posted 3 years ago

“Excellent product, very good service recommended.”

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Posted 3 years ago

HI Ram, Many thanks for the orders, and reviews. Look forward to serving you again. Best regards, Kevin

Posted 3 years ago

“Lots of items I considered were out of stock however what I did eventually choose were delivered quickly and are of good quality.”

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Posted 3 years ago

HI, Many thanks for your review and feedback. I'm truly sorry some of the items you considered were out of stock, but due to many many factors, Brexit, Covid-19, shipping problems and congestion at ports, Suez canal, transportation and many other factors, all our suppliers are facing shortages. We are getting as much stock in as possible as fast as we can, but all of the shortages are completely out of our control and apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 3 years ago

“Absolutely first class service. Really friendly and super helpful. Kevin was a total star the whole way through the process, keeping me well informed of the delivery schedule. Buying blind due to COVID, but mind put at ease by good people like this. Highly recommend. I used both telephone and email to communicate with Kevin at NorthShore.”

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Posted 3 years ago

HI Thanks for the review and enjoy the kayak. Hope we can help again. Best regards, kevin

Posted 3 years ago

NS Watersports is rated 4.7 based on 904 reviews