NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 904 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted NS Watersports for some advice on buying a pfd during lockdown. They couldn’t have been more helpful- advising on styles and size to suit my needs. The service was efficient and I received my order very quickly. I am very pleased to have a pfd that fits well.”

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Posted 4 years ago

“Very happy with the product, fast delivery, would buy again from this dealer aaa+++”

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Posted 4 years ago

HI MIke, thanks for your review, we really appreciate it especially in these challenging times! Please let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“I ordered the GSI Outdoors Halulite Pressure Cooker from NS Watersports as it was the smallest one I could find anywhere online, and the price was really good. I was a little hesitant due to the Covid-19 restrictions but decided to go ahead anyway. Delivery was understandably a little longer than usual - so I was prepared to be patient! The reason for the high rating is that I think the customer support is superb. When I queried the delivery timescales, I received a reply back from Andy almost immediately. He was on it immediately, letting me know what was happening, and I had my item pretty much the next day. I would much prefer to buy from smaller retailers anyway and this level of support builds trust. I will bookmark this site and definitely use them again.”

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Posted 4 years ago

HI Nicky, Many thanks for your review, and your patience and understanding in these challenging times! Dispatching and deliveries are taking slightly longer than normal due to having less staff and having to follow all the new distancing procedures. We do try and get orders out as fast as possible, but do ask for a little more grace at this time. Thank you very much for supporting us smaller independent retailers at this time and I do hope we can help again in the future. Best regards, kevin

Posted 4 years ago

“I got the wrong drysuit. Have send a mail to you to get it change.But I did not got any answer. Therefore the rate Very Poor. Unfortunately a bad experience bying Kayakstuff on the Internet.”

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Posted 4 years ago

HI Many thanks for your review and many apologies for sending you the incorrect item and the late response! We have emailed you explaining that we are trying to get hold of the supplier to find out if the original suit is available, as we can't find the one we are suppose to have, as my colleague accidently sent you the 2020 drysuit instead of the clearance 2019 suit. We have offered for you to keep the upgraded suit at no additional cost, but you would prefer the older suit. We tried contacting the supplier on numerous occasions by phone and email but as yet haven't had a response, as they are working on a very reduced staff due to the current situation. We will keep trying and will give you an update, as we would like to get this resolved ASAP. Please accept our sincere apologies once again for the service you have received. Best regards, Kevin

Posted 4 years ago

“Quick delivery and the item is as described. I would recommend this shop for mail order items”

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Posted 4 years ago

HI Pauline, HI Many thanks for your review, we really appreciate it especially in these challenging times! Pleaase let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“Thanks for a great service, purchased a 2020 Chinook Fishing PFD and very happy with the product, delivery was very fast, highly recommend this company and will definitely buy again AAA+++”

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Posted 4 years ago

Hi Mike, Many thanks for your review, much appreciated. The Chinnok is a great BA and glad everything went as smoothly as it should. Hope we can help again. Best regards, Kevin

Posted 4 years ago

“Great price, excellent service, no complaints, will use again”

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Posted 4 years ago

Hi David, Many thanks for your review, we always try and provide the best service and prices that we can. Hope to see you again in the future. Best regards, Kevin

Posted 4 years ago

“I bought a waterproof smock. I was given excellent advice over the phone. Ordering on line was easy. Fast delivery. The smock fitted perfectly.”

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Posted 4 years ago

HI Steve, many thanks for your review, I'm really glad everything worked out, and the goods fitted as they should. Hope we can help in the future. Best regards, kevin

Posted 4 years ago

“Items were a good price and arrived quickly.”

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Posted 4 years ago

HI Many thanks for your review, we really appreciate it especially in these challenging times! Please let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“Excellent customer service and very helpful would recommend this shop to anyone and fantastic prices have gone above and beyond to fulfill my order given the current situation”

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Posted 4 years ago

HI Many thanks for your review, we really appreciate it especially in these challenging times! Pleaase let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“Great service as always topped with a great delivery.”

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Posted 4 years ago

HI Many thanks for your review, we really appreciate it especially in these challenging times! Please let us know if we can help in the future. Best regards, Kevin

Posted 4 years ago

“ORDER NUMBER 30551 THIS IS MY FIRST AND LAST ORDER HOW CAN I GIVE YOU A GOOD REVIEW WHEN YOU HAVEN'T EVEN SENT ME MY ITEM. YOU HAVE NOT ANSWERED MY EMAILS AND YOU DON'T ANSWER YOU PHONE. YOU HAVE MY MONEY YET I DON'T HAVE MY ITEM, I GUESS I WILL HAVE TO GET PAYPAL INVOLVED TO GET MY MONEY BACK OFF YOU . I SHOULD OF ORDERED OFF THE USUAL PLACE I ORDER FROM (ESCAPE WATERSPORTS) AT LEAST THEY HAVE A GOOD CUSTOM SERVICE UNLIKE NORTHSHORE WATERSPORTS WHO DON'T SEAM TO GIVE A DAM ABOUT THE CUSTOMERS AND CAN'T EVEN BE BOTHERED TO CONTACT THE CUSTOMER ONCE THEY HAVE YOUR MONEY”

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Posted 4 years ago

HI, Many thanks for your review and please can we sincerely apologise for the service you have received. Due to the current Covid-19 situation, the shop had to be temporarily shut down and all the staff had to be furlonged, giving us no access to emails, website etc. It took longer than expected for other staff to gain access, but we did refund and email you as soon as we possibly could, which was at 11pm on a bank holiday! The service and delay was purely down to very unique circumstances for which we had no control over and once again we sincerely apologise. We do hope that we may be given the opportunity to serve you in the future. Best regards, Northshore watersports

Posted 4 years ago

“very nice jacket”

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Posted 4 years ago

HI, Many thanks for the feedback and please you liked your purchase. Please let us know if we can help with anything further Best regards, Kevin

Posted 4 years ago

“As good as expected”

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Posted 4 years ago

Hi Many thanks for your feedback, I'm glad we lived up to expectations. Please let us know if we can be of any further assistance. Best regards, Kevin

Posted 4 years ago

“Quick, efficient and a friendly personal service. I would recommend this company highly”

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Posted 4 years ago

Hi Rachel, Many thanks for the feedback, much appreciated ! I hope we can help again in the future. Best regards Kevin

Posted 4 years ago

“Extremely prompt service - delighted!”

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Posted 4 years ago

Hi Lawrence, Many thanks for the feedback, much appreciated! Please let us know if we can be of any further assistance. Best regards, Kevin

Posted 4 years ago

“Really quick turn around and great service”

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Posted 4 years ago

Hi Jake, Many thanks for the feedback much appreciated! Best regards, Kevin

Posted 4 years ago

“great service and very quick delivery. thanks”

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Posted 4 years ago

“Advertised goods on sale they didnt have, placed an order it didnt arrive, only later was I informed that A, it had not been in stock for weeks and B, they couldnt get it for another 5 weeks or so. This absolutly breaches ebays terms and conditions the shop was advertising on and breaches the supply of goods act 2008. Allthough they refunded it still cost me an extra £90 to get the item from elswhere..”

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Posted 4 years ago

HI Stephen, Many thanks for your review, Firstly please can I sincerely apologise for us not being able to supply the drysuit. As I mentioned before, at the time of ordering we were assured the suit was 100% available, the suit had been allocated to us from the supplier as they were showing the stock and I had been verbally told the suit was available, they closed for the first 2 weeks of Jan for stocktaking, and then couldn't ship anything till the 19th Jan. So I couldn't take delivery. When I chased up the order again, the supplier then informed me the suit wasn't actually available and they had made a stock error. They have 1 more delivery of the suits and this would be the end of Feb, where I would of course honour the price. Please once again accept my sincere apologies for any inconvenience caused. Best regards, Kevin

Posted 4 years ago

“Great service”

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Posted 5 years ago

HI Many thanks for your review. Best regards, Kevin

Posted 4 years ago

NS Watersports is rated 4.7 based on 904 reviews