NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 900 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Rock boots no problem exchanging. Seem good quality hopefully will last a few seasons.”

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Posted 5 months ago

Hi Gemma Many thanks for shopping with us and for you review, we hope you shop with us again soon. Kind Regards Jess

Posted 3 months ago

“Excellent product delivered in good time. Well packaged.”

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Posted 5 months ago

Hi Guy Many thanks for shopping with us and for you review, we hope you shop with us again soon. Kind Regards Jess

Posted 3 months ago

“Super quick service and an amazing price. What's not to like”

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Posted 5 months ago

Hi Rich Many thanks for your review, we hope you shop with us again in the near future. Kind Regards Jess

Posted 3 months ago

“Great bag, great price, prompt delivery”

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Posted 5 months ago

Many thanks for your order and review, hope you shop with us again soon Kind Regards Jess

Posted 3 months ago

“Super fast delivery and good customer support when I called to check on orders :)”

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Posted 5 months ago

HI Jay, Many thanks for the reveiw, always happy to help anyway we help, pleased everything arrived as expected. Best regards, Kevin

Posted 5 months ago

“I purchased some clothing from the store and when I ordered it online, it said that the items were in stock but in fact they were out of stock and I had to wait around three days for the stock to come in so I think that’s quite poor and this issue needs to be addressed.”

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Posted 5 months ago

HI Lee, Many thanks for the review and I'm really sorry you had to wait for the delivery, we do try and keep most items in stock,we currently have over 10,000 items. Very occasional we do run out and have to order them, unfortuately the courier delivered the goods a day later than we expected. We upgraded the delivery so that it was guaranteed We did upgrade your second order for the helmet to come directly from our supplier, so there was no delay in you receiving this order. Once agian please accept my sincere apologies for the slight delay and any inconvenience this may have caused. Best regards, Kevin

Posted 5 months ago

“Great xustomer service”

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Posted 5 months ago

Hi, Thanks for the review. Best regards Kevin

Posted 5 months ago

“Very efficient company excellent service throughout from purchase to delivery”

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Posted 5 months ago

HI Lesley, Thanks for the review, really pleased everything went as it should! Best regards, Kevin

Posted 5 months ago

“Ordered a new paddle, it arrived on time, packaged really well. Very happy with the teams service. Would recommend.”

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Posted 5 months ago

HI paul, Many thanks for your review and recommendation. Hope we can helpin the future. Best regards Kevin

Posted 5 months ago

“Use a terrible delivery company plus they say no one offers quicker/cheaper delivery to fort William when with a quick Google they do..... Still waiting for my item. Still don't have my item”

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Posted 6 months ago

HI James, Many thanks for the review and I'm truly sorry for the delay in you receiving your paddle. This is the only part of the process we have no control over. We use DX as out delivery company and they have been very good, but do use a 3rd party delivery company to deliver to your location. As we communicated before dispatch, I spoke as length to the courier and they gave me an assurance BUT not a guarantee that the paddle should have been delivered to you Friday. Yes I know there are other couriers but we don't have accounts with them and as the paddle is out of normal dimensions, none of the couries that I've dealt with, for over 30 years give any guarantees for delivery to your location within a specific time frame. I have just done a quick quote with parcelhero from google and for a 2 day service (not guaranteed) the delivery costs were £65. We charged you £20. Once again please accept my sincere apologies for the delay in you receiving the paddle. Best regards Kevin

Posted 6 months ago

“Bought some boots from these guys. More than happy with my purchase. Quick delivery, will use again 😁”

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Posted 6 months ago

Hi Many thanks for the review, hope we can help in the future. Best regards Kevin

Posted 6 months ago

“Great product rapid delivery”

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Posted 6 months ago

Hi Lee Many thanks for the review, really pleased you like the product and the delivery arrived as it should. Best regards Kevin

Posted 6 months ago

“First purchase from NS Watersports, pleased with price and product. Upon opening box there was an item missing. Emailed NSW who immediately contacted me, rectified the problem with replacement. Very impressed with Jess.”

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Posted 6 months ago

HI Gareth Many thanks for the review, and pleased we sorted out the problem with the visor. Hope we can help again in the future Best regards Kevin

Posted 6 months ago

“Recently bought dry cag from NS Watersports it’s the first time I’ve used this company, my order arrived in a couple of days of ordering Would certainly use them again”

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Posted 6 months ago

HI Many thanks for the review, Best regards Kevin

Posted 6 months ago

“Ordered online and the helmet arrived and fits perfectly.”

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Posted 6 months ago

HI Frances, Many thanks for the review Best regards Kevin

Posted 6 months ago

“I am very pleased with the quality and price of the purchases I made from NS Watersports, although the product delivery time was not as good as it could be. Standard Royal Mail delivery took 4 working days from when ordered. However 2 rival companies who I also ordered gear from both delivered within 1 working day by Royal Mail.”

Helpful Report

Posted 6 months ago

Hi Many thanks for the review and we always try and be as competitive as possible. I'm really sorry for the delay with RM, this is the only part of the process which is out of our control. I hope we can help again in the future. Best regards Kevin

Posted 6 months ago

“Bought (a new!) Peak Dry suit. Not tried it yet, but the old one served me well. Arrived promptly.”

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Posted 6 months ago

HI Martin, Many thanks for the review, Hope you like the drysuit. Best regards Kevin

Posted 6 months ago

“Excellent Bouyancy Aid and fleece shorts... Confusion over delivery but all good now... Communication was excellent from the team. We all realised the issues and it got sorted quickly. Excellent service I'd easily use again.... Regards and thanks in advance...”

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Posted 6 months ago

HI David, Many thanks for your order and review. Firstly, please accept my sincerest apoloiges for the service you have received from our delivery company, the goods should have been delivered to you on friday. I have never known a customer to be asked to pay for a redelivery, this should always come to us first being the account holder, and they should at least attempt to deliver 2 or 3 times. Please let me give them a call tomorrow (Monday) when I can find out what is going on with your delivery and get back to you ASAP. Once again, please accept my apologies for the hassle and inconvenience this has caused. Best regards Kevin

Posted 6 months ago

“Excellent quick service. Thanks”

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Posted 6 months ago

HI Ryan, Many thanks for your review, really appreciate it. Best regards Kevin

Posted 6 months ago

“Ordered a Seeker Water Storage Bottles: 3lt, Clothing Colour: Jet Grey. I received a 2L. Realised this after it filled it up so not able to return.”

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Posted 6 months ago

HI, Many thanks for your review, I'm truly sorry for the mistake we have picked the incorrect size off the display and posted it to you. I will give you a goodwill £10 refund for the difference in the price and for any inconvenience this may have caused. Please accept my sincere apologies once again. Best regards, Kevin

Posted 6 months ago

NS Watersports is rated 4.7 based on 900 reviews