Now Lighting Reviews

Name: Now Lighting
Rating: 4.53

4.5 Rating 802 Reviews

89 %

of reviewers recommend Now Lighting

Company Reviews

Product Reviews

Metrics

4.5

Based on 802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Now Lighting 5 star review on 9th December 2024

Chris Suddes

Now Lighting 5 star review on 16th November 2024

Laura Taylor

Now Lighting 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 sets of lights on 29/8 with confirmed delivery time of 3-4 working days. Light were not delivered in the agreed time. I queried this and was told one set was in stock but one was out - they are waiting till they both come in before dispatching (End Sept). On 9/9 I asked if the set of lights in stock could be sent asap but was told they were in packaging and it would be a few days before they were even sent. Terrible service.”

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Posted 3 years ago

“Best price I could find online. Was over £100 cheaper than the one I almost purchased. Customer service was first class and the light is stunning - so happy I found it.”

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Posted 3 years ago

“I wasn’t made aware that my order wasn’t going to be available until end of October. I’ve kept my order live but it is somewhat disappointing.”

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Posted 3 years ago

“O NOT USE THIS COMPANY DO NOT USE THIS COMPANY. Beware of their refund policy. You have to pay for the return, they do not acknowledge receipt and in my case, you need to chase them up to see what is happening. Only to be told a refund is refused because the item was not packaged EXACTLY as they originally sent it out. Nothing broken, nothing missing, every scrap of packaging returned. Refund refused. Totally unreasonable. If you want to risk buying from them either make sure you have physically seen the item in a showroom or meticulously video yourself unpacking item in the hope that you can replicate this should you need to return it. And by the way be a proficient packing wizard. APPALLING.”

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Posted 3 years ago

“Wish I had read the reviews first. Same problem as many others. Place order with promised 3 - 5 days delivery. Over a week later and no update of even dispatch. Light needed for installation before project completed which now seems unlikely. Very disappointed”

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Posted 3 years ago

“As described, very well packaged and speedy delivery!!”

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Posted 3 years ago

“Arrived promptly next day. Chandeleir as described. Cheaper than other sites. Box damaged - not this company's fault - but packed enough to survive with only a slight bend which I could rectify.”

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Posted 3 years ago

“Good prices, well packaged and vintage Bulbs look great!”

Now Lighting 5 star review on 26th August 2021

Helpful Report

Posted 3 years ago

“Order placed over a week ago, confirmation email stating will be shipped in 2-4 days, no further information received with regard to the delivery , still waiting and still no response to my 2 requests for an update ? Now you email me for a ‘review’ which is laughable ! Send me my order or respond to my requests please.”

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Posted 3 years ago

“Very pleased with table lamp purchase. No fuss just efficient and fast delivery, thoroughly recommend this company.”

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Posted 3 years ago

“Asked for feedback when they still haven't delivered item, still waiting after two weeks, don't answer phone, maybe I'll leave a better review if it ever turns up”

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Posted 3 years ago

“Staff helpful on phone. 2 stars. However it is unreasonable to expect the customer to fund the return costs when the item ordered from 1 hazy photo on the website turns out to have awful glass that totally spoils the look of it. I would not have given this item a second glance if I had seen it in a showroom. 0 stars.”

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Posted 3 years ago

“Items ordered 6th Aug 21. Website suggested dispatch within 2-4 working days. Now 17th Aug 21, still no sign of despatch/delivery. Builders renovating kitchen, complete Friday, unlikely now to have my lighting installed. Disappointed, considering these are available on several other sites.”

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Posted 3 years ago

“Ordered light £200 on the 5th August they say 3 to 5 days working days delivery it is now 15th August and till no light delivered contacted them so waiting to see if they will responded”

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Posted 3 years ago

“This company will not respond to questions. Judging by recent reviews several other customers/potential customers have had the same experience. What’s going on?”

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Posted 3 years ago

“Great choice of lighting,item arrived promptly and well packaged. Website easy to navigate.”

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Posted 3 years ago

“It is beautiful, and each of its parts is well designed and of good quality. It was delivered quickly and the item was well protected inside the box. It is easy to install and it has all one need to do the job, including screws, etc. Very pleased with the item and with the seller.”

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Posted 3 years ago

“Great selection and super Rapid Delivery. Highly recommend.”

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Posted 3 years ago

“Fabulous !! This is my second order. I have found the prices to be extremely good compared to the high street. The first order arrived the next day a bit broken but customer services was so good sorting the issue, I had no issue ordering again, that order arriving 3 days later as placed over the weekend. I would recommend them 100%”

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Posted 3 years ago

“Please deliver the goods before asking for a reference.”

Helpful Report

Posted 3 years ago

Now Lighting is rated 4.5 based on 802 reviews