Now Lighting Reviews

Name: Now Lighting
Rating: 4.54

4.5 Rating 801 Reviews

89 %

of reviewers recommend Now Lighting

Company Reviews

Product Reviews

Metrics

4.5

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Now Lighting 5 star review on 16th November 2024

Laura Taylor

Now Lighting 5 star review on 15th April 2024

Anonymous

Now Lighting 5 star review on 24th January 2024

Lee Watts

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding quality item and brilliant customer service”

Helpful Report

Posted 3 years ago

“On placing my order, I received a confirmation email which said a further email would be sent giving a delivery estimate when the item left the warehouse. No email was received. I also received nothing from the delivery company either. So the item was delivered unexpectedly but fortunately I was in at the time. I would have given 5 stars but for the lack of delivery information because the item was delivered within the timescale given and was well packaged. I'm pleased with the quality of the item.”

Helpful Report

Posted 3 years ago

“Ordered but then advised not in stock till mid November. Customer service for cancellation and refund was excellent- low rating as website should not have indicated that it was a stock item.”

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Posted 3 years ago

“Good price, prompt delivery, lost a star because they didn’t tell me it was coming.”

Helpful Report

Posted 3 years ago

“Easy to buy, arrived very promptly. No issues”

Helpful Report

Posted 3 years ago

“Stock availability has been a real issue with preferred products not only out of stock but still out of stock many weeks later….. Responsive to emails but only to confirm still out of stock. No delivery information as to my order but parcel arrived well packaged sort of out of the blue!”

Helpful Report

Posted 3 years ago

“Fantastic service, easy to order from website, always kept up to date with my order, arrived quickly and well packed, and it was easy getting a VAT receipt. Best price we could find for our outside lamp too. I would definitely use this company again.”

Helpful Report

Posted 3 years ago

“Lovely item and delivery was within the time specified.”

Helpful Report

Posted 3 years ago

“Bought online and paid only to be told the item wasn’t in stock and was no longer available. Service doesn’t get any worse than this. A complete waste of time and effort.”

Helpful Report

Posted 3 years ago

“First time using the website. Great service, fast delivery. Very pleased with purchase”

Now Lighting 5 star review on 3rd October 2021

Helpful Report

Posted 3 years ago

“Fab price and service. My light was delivered the day after I placed the order.”

Helpful Report

Posted 3 years ago

“Fantastic service and very Helpful”

Helpful Report

Posted 3 years ago

“Prices are very competitive, delivery quick. The customer service is excellent. We had a faulty light and Alison of Now Lighting contacted the supplier immediately. We received a replacement within days. Thank you!”

Helpful Report

Posted 3 years ago

“Dear Lighting, Excellent! Thank you for your beautiful chandelier!!!!! I love it! I’m impressed with your fast delivery & good cooperation! Keep up your good work & high level! I will buy again & recommend this item 💯 %”

Helpful Report

Posted 3 years ago

“Quality of the lights are very good. Delivery no hassle in fact arrived a day earlier which was perfect for us”

Helpful Report

Posted 3 years ago

“Took the money without having the goods in stock One star for the speed of refund”

Helpful Report

Posted 3 years ago

“I ordered 2 sets of lights on 29/8 with confirmed delivery time of 3-4 working days. Light were not delivered in the agreed time. I queried this and was told one set was in stock but one was out - they are waiting till they both come in before dispatching (End Sept). On 9/9 I asked if the set of lights in stock could be sent asap but was told they were in packaging and it would be a few days before they were even sent. Terrible service.”

Helpful Report

Posted 3 years ago

“Best price I could find online. Was over £100 cheaper than the one I almost purchased. Customer service was first class and the light is stunning - so happy I found it.”

Helpful Report

Posted 3 years ago

“I wasn’t made aware that my order wasn’t going to be available until end of October. I’ve kept my order live but it is somewhat disappointing.”

Helpful Report

Posted 3 years ago

“O NOT USE THIS COMPANY DO NOT USE THIS COMPANY. Beware of their refund policy. You have to pay for the return, they do not acknowledge receipt and in my case, you need to chase them up to see what is happening. Only to be told a refund is refused because the item was not packaged EXACTLY as they originally sent it out. Nothing broken, nothing missing, every scrap of packaging returned. Refund refused. Totally unreasonable. If you want to risk buying from them either make sure you have physically seen the item in a showroom or meticulously video yourself unpacking item in the hope that you can replicate this should you need to return it. And by the way be a proficient packing wizard. APPALLING.”

Helpful Report

Posted 3 years ago

Now Lighting is rated 4.5 based on 801 reviews