Nothing But Padlocks Reviews

Name: Nothing But Padlocks
Address: 9-15 Grundy Street, Liverpool
Rating: 4.91

4.9 Rating 3,250 Reviews

98 %

of reviewers recommend Nothing But Padlocks

Company Reviews

Metrics

Info

4.9

Based on 3,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Nothing But Padlocks:

Nothing But Padlocks is the leading manufacturer, testing facility and retailer of padlocks in Europe. We supply to the likes of the National Grid, Police, MOD, NHS and Shell but we also distribute to the general public via our website.

Additionally we work closely with the Police and insurance industry to help write White Papers and advice documents to ensure standards are upheld and easily understood.

Visit Website

Phone:

0151 298 1943

Email:

info@padlocks.co.uk

Location:

9-15 Grundy Street
Liverpool
L5 9SG

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Nothing But Padlocks 5 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two key-alike padlocks, but one of them does not shut properly. You have to bang it down in a hard surface to get it to stay shut. I’d send it back but I threw its cardboard box away.”

Helpful Report

Posted 5 months ago

We take faulty products seriously and would have liked the opportunity to have addressed this with you. Any issues can be brought to our attention using email, phone or even webchat so we can remedy these as soon as possible. These weatherproof padlocks should close easily as I am sure you are experiencing with the other ones of these you received. It may be that it has been damaged during transit so the shackle is not engaging properly. Any faulty padlocks returned to us would be accepted without the packaging as this is only applicable to those orders where a change of heart has occured. I have arranged for a replacement padlock to be posted out to you today. Please responsibily dispose of the damaged padlock as soon as you receive the replacement. I hope this helps to restore the issue you have experienced.

Posted 5 months ago

“The padlocks I ordered were delivered on time and as expected. However I cannot find them online now, and they are different (smaller) than expected. I'm unable to reply to the request for a review/let us know before you give below 5* because it's a no reply email. I'm unable to work out how to return the padlocks for a refund.”

Helpful Report

Posted 6 months ago

Thank you for leaving us your feedback. The details on how to return a product to us can be found under the contact us section. Although we would have preferred to talk with you directly, we have sent the details and the returns form directly over to you via email. As soon as the padlocks are returned to us we will be able to process your refund. I believe you are now currently away but we will be happy to help you on your return and have ensured you have a direct number to contact us for further assistance.

Posted 6 months ago

“Hi Bought a marine grade padlock with numbers Followed the instructions to set a new code and and the padlock immediately froze and will not budge. Spent a number of hours trolling the web for a solution but failed. It struck me that the number “cogs” are very loose and have numerous fine positions against each number marking. Could never trust it. Have returned it to Nothing but Padlocks for a refund The return service was excellent with a full refund confirmed by return email. Well done Nothing but Padlocks for great customer service”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us feedback on your recent padlock purchase. I am sorry to hear you have had an issue with this padlock. They are normally very robust and rarely experience any issues. We would have liked the opportunity to have addressed this when the issue occurred but understand your need to return it to us. We will process your refund as soon as the padlock arrives back with us. Thank you again for advising us of your experience as it is important to us.

Posted 9 months ago

“I was very impressed with your sales service calling me to optimise the delivery due to a bank holiday. The padlocks arrived on time, were exactly what I was expecting and were fitted to the beach hut the next day. Thank you Paul.”

Helpful Report

Posted 9 months ago

Thank you. Your delivery selection of the before 10.30am would have fallen on the bank holiday Monday meaning a delay until the Tuesday due to courier schedules. We called to see if you would like us to bring forward your delivery to the Saturday so you did not have to wait for your brass padlocks. Brilliant to hear these are now in full use on your beach hut.

Posted 9 months ago

“I thought I had ordered the more open model of the SS50C/ COMBI with a larger gap than 16mm. My mistake but I request an exchange please. Could you mail a return postage note,by return please.”

Helpful Report

Posted 1 year ago

Thank you for contacting us regarding your order. Normally any returns are dealt with us directly either over the phone or through email. This is so we can deal with them as soon as possible and prevent any further delay. The reviews system is monitored but not on a daily basis. I am so pleased we were able to get in touch with you and arrange to exchange the padlock for you. You will now have the open shackle version which better suits your requirements. Thank you.

Posted 1 year ago

“One of the combination padlocks I can’t get to work. I am unable to lift the shackle to lift up fully in order to set the combination code. The second padlock is perfectly fine ! Andrew Wood l.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review, as we were not aware you had an issue with one of your small combination padlocks. I am very sorry to hear this as we take any faulty padlock issues seriously and look to resolve any that are brought to our attention. Our team would have been happy to take your call to talk through any issues and replace a padlock if it could not have been resolved. Although we were not able to have that discussion, I have arranged for a replacement to be posted to you.

Posted 1 year ago

“The service received is excellent and the product is very good indeed. We have a technical issue which we have reported separately on the return note.”

Helpful Report

Posted 2 years ago

“First class service, fast delivery, reasonable product for price. Not the companies fault but of the two padlocks supplied, one worked perfectly, the other, the release spring and the accuracy of the combination dials makes it a bit of a struggle to operate the lock. Haven't returned them as they do work.”

Helpful Report

Posted 3 years ago

Good morning, Many thanks for your order and taking the time to leave a review. All of the products we supply have a 12 month guarantee. We want you to be 100% satisfied with the service we provide and the product ordered so please simply return the problematic padlock via the link below and send it back to us. We'll replace it ASAP and reimburse you your postage charge. https://www.padlocks.co.uk/returns Many thanks, Dan Willoughby Operations Director

Posted 3 years ago

“Very slick website and easy ordering process with next day delivery advertised but subsequently I have found that lead in time is between 5 to 7 working days. This is ok as i ordered a specialist item - but a bit more clarity at an earlier stage would have been appreciated. I placed the order a week and so I am unable to comment on delivery time or product quality.”

Helpful Report

Posted 3 years ago

“Padlocks appear good quality but next day delivery was paid for. They were ordered Saturday and arrived Wednesday!”

Helpful Report

Posted 4 years ago

Good morning, Many thanks for taking the time to leave a review. They are very important to helping us improve our service levels. Our office and warehouse are not open of a weekend so the website does state that orders placed after 2pm on a Friday afternoon will not be dispatched until Monday - which is the case here. Unfortunately, the standard set by our competitors who do not pay living wage or UK tax has set a bar which we, as a small firm with strong family values, are unable to adhere to, and to be frank, I don't think it's right that those standards have been set. From checking the DPD tracking on your order, I can see that there was a request for an address change from you on the Monday evening, I am not sure of the circumstances or delivery time consequences but I shall refund you 50% of your delivery charge now. Many thanks, Dan Willoughby Operations Director dan@padlocks.co.uk

Posted 4 years ago

“The item I purchased from you, a different item was received so lock was returned. I need to check that you have credited this back to our credit card.”

Helpful Report

Posted 4 years ago

Good morning, Many thanks for your order and taking the time to leave a review. I'm very sorry about the picking error, we're all human here and unfortunately mistakes do happen so you received a 72/40 red instead of a 74/40 red. The full refund was credited on 7th October. If you'd be willing to give us another chance, please contact me directly on dan@padlocks.co.uk and I'll offer additional level of discount. Really sorry for any inconvenience caused, Dan Willoughby Operations Director

Posted 4 years ago

“Having read reviews and looked at the website we thought this was clearly the best place to buy a padlock which needed to be rust proof as we live by the sea. The padlock arrived promptly. It is really difficult the move the numbers. I think anyone with arthritis would really struggle.”

Helpful Report

Posted 4 years ago

“The service was excellent, but the padlock provided was of very poor quality. Drum and pins were cheaply manufactured and very unsecure”

Helpful Report

Posted 4 years ago

Thank you for your comments. It is important to hear what our customers think of our products. I am really sorry to hear that the padlock did not meet your expectations. This particular padlock was from our budget range but I would still expect it to meet our quality standards. I am happy for you to return the padlock to us for a full refund. If you wish to contact us then we would be happy to discuss this further.

Posted 4 years ago

“Rather expensive, appeared there would be 3, but only one arrived. Is that right? Lock seemed fairly strong.”

Helpful Report

Posted 5 years ago

“Unfortunately the key supplied didn’t work with the padlock. Once informed the company responded quickly.”

Helpful Report

Posted 5 years ago

“The company were good but unfortunately the courier company tasked with delivery (DPD) were next to useless. They left a calling card which made no sense and the said they would investigate. They didn’t. The lock arrived 10 days after purchase. However, Nothing but padlocks did chase this with dpd. A helpful man called Dan called to apologise and look into the case. I’ve received my lock but heard no more from dad or Dan. As good as Dan was I doubt I’d use this company again, Tom”

Helpful Report

Posted 5 years ago

“I have bought padlocks from you for a few years delivery always ok but the quality of the squire combination padlocks is very poor I opened 2 one was ok the other I could not open after setting it The Shield B50 KA1 are good quality for the money. I need a combination padlock like the Squire but do not want them I am going to return the rest to you, I have had this problem with Sqire before Thanks”

Helpful Report

Posted 6 years ago

“Perfectly good internet shopping arrangements.”

Helpful Report

Posted 6 years ago

“Padlocks and delivery fine but ridiculous packaging. Needed heavy scissors to cut through very thick heavy plastic. Real risk of injury attempting to open.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to write a review, all of them, whether positive or negative, help us learn and improve on the service we provide. I agree with you wholeheartedly about these 'blister' packs in general but many of the manufacturers need to produce in this format for display purposes in retail outlets. Some of the products come shrinkwrapped to a piece of cardboard still suitable for hanging on a retail display unit but I think they must cost more than the thick plastic as they are less common. I will feedback your comments to the manufacturer in the hope that they will take on board some social and environmental responsibility and amend their packaging accordingly. Thanks for your order and if you need any more from us, if you want to drop me a line in advance, we'll remove the padlocks from any such packaging prior to despatch. Kind regards, Dan WIlloughby Operations Director dan@padlocks.co.uk

Posted 6 years ago

“Miranda was great but DPD are totally useless. I made two orders on consecutive days. DPD managed to take my address that was on the order and change it . I had no alternative but to then use the " deliver to neighbour " option but that didn't work. driver had no info to deliver to me, refused to hand over the parcel when my son chased him to the wrong address despite producing evidence that our surname was who ordered the products, the stood adjacent to a neighbour who signed for it and handed it to my son in front of the driver. On the second delivery had to sign write a 4 foot sq board and point to my property as the same address problem happened again.I cannot buy from you again as it is too complicated having deliveries from DPD. Sorry to Miranda who is great.”

Helpful Report

Posted 7 years ago

Nothing But Padlocks is rated 4.9 based on 3,250 reviews