Nothing But Padlocks Reviews

Name: Nothing But Padlocks
Address: 9-15 Grundy Street, Liverpool
Rating: 4.91

4.9 Rating 3,245 Reviews

98 %

of reviewers recommend Nothing But Padlocks

Company Reviews

Metrics

Info

4.9

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Nothing But Padlocks:

Nothing But Padlocks is the leading manufacturer, testing facility and retailer of padlocks in Europe. We supply to the likes of the National Grid, Police, MOD, NHS and Shell but we also distribute to the general public via our website.

Additionally we work closely with the Police and insurance industry to help write White Papers and advice documents to ensure standards are upheld and easily understood.

Visit Website

Phone:

0151 298 1943

Email:

info@padlocks.co.uk

Location:

9-15 Grundy Street
Liverpool
L5 9SG

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Nothing But Padlocks 5 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"products exactly as described on the website. Punctual next day delivery. If only all online retailers were as reliable."”

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Posted 7 years ago

“Bought for a locker. Speedy delivery and looks like a good robust product. Instructions could have been a bit clearer mind.”

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Posted 7 years ago

“Excellent Service, I received very good and accurate advice on the phone to help select the best padlock for my needs. Every thing was exactly as promised.”

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Posted 7 years ago

“the quality. fast postage, sturdy excellent service good value for money and tracking service would buy again ;)”

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Posted 7 years ago

“Great communication. Quick delivery. Extremely pleased with service”

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Posted 7 years ago

“I placed my order online and I received an email shortly afterwards to check I had ordered the right product (and I hadn't). This is refreshing - the product suggested was cheaper and I got a refund of the difference very quickly! The padlocks arrived promptly and well packaged. Clearly these guys are very good at selling padlocks (Nothing but padlocks) Thank you.”

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Posted 7 years ago

“I needed some advice and the lady on the helpline gave me all the advice I needed. The lock arrived in good time and was what I needed.”

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Posted 7 years ago

“Ordering was simple and straightforward, and product was delivered quickly and as promised. Looks to be robust and very good quality.”

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Posted 7 years ago

“The website was easy to use, the 4 'keyed alike' padlocks were delivered next day. The quality and service can't be faulted.”

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Posted 7 years ago

“Quite good padlocks.”

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Posted 7 years ago

“Great quality padlocks and fast delivery.”

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Posted 7 years ago

“Ordered 10 identical padlocks all keyed alike before 2pm. Arrived next day well within the one hour time slot given by e-mail. Well satisfied!”

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Posted 7 years ago

“Hi, The padlocks I ordered should have been delivered by 10.30 the day after the order was placed. I phoned just after midday and was told an error had occurred and they would definitely be with me before 17.00 on the Friday .... Nothing showed up, rang Monday to inform them I did not want padlocks, Then dpd aborted a scheduled delivery on the Tuesday morning. Poor service cost me many hours of extra work on the Friday, no compensation was offered. Sorry to say it was a poor show.”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for taking the time to post a review on our service. Yes, human error occurred on our part as your order was put through as standard next day delivery rather than the before 10:30 as requested. When this error was identified, after you had to call us near midday, then we apologised and refunded you the difference in the delivery charge. It is wholly unfortunate that this coincided with an issue with DPD Local also which is why the goods were not delivered on Friday 18th August after they were dispatched from us on Thursday 17th August. The goods were out for delivery on Tuesday 22nd August when you informed us that you no longer required the locks and to cancel the order so we followed your instructions and refunded you your full amount straight away. I do apologise for our error and for the error on DPD Local's part, as I say it is terribly unfortunate but you can see from the tracking history that we did dispatch when we said we would (albeit on the incorrect service) and there was a glitch in our contractor's part. With regards to additional compensation, I'm afraid we cannot refund more than a customer has paid out as that could be seen as a form of money laundering, and all I can do is offer a personal apology and ask that you give us another go. Should you be willing to do so, my direct line is 0151 298 1943 and my e-mail is dan@padlocks.co.uk if you'd drop me a line so I can personally ensure that your order is correct. Thank you very much, Dan Willoughby Director

Posted 7 years ago

“An efficient service and my query was answered promptly. I would definitely use again.”

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Posted 7 years ago

“I originally ordered several suited padlocks from 'Nothing But Padlocks' which arrived promptly and all worked brilliantly. Later on I needed to order more of the same padlocks that worked with the original suite of keys. I emailed NBP, they were very helpful, found the original invoice and suited the new padlocks to match the original order.”

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Posted 7 years ago

“Clear website with details of characteristics of padlocks so can find the padlock right for your circumstances. Prompt delivery times too.”

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Posted 7 years ago

“Fast and reliable service and the product works perfectly”

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Posted 7 years ago

“Fast service and the padlock works perfectly for my son. Would definitely recommend”

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Posted 7 years ago

“Prompt service.”

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Posted 7 years ago

“CLASPS WHERE GOOD BUT WAS TOLD TO BUY A CERTAIN LOCK BUT THEY DIDN'T FIT SO HAD TO SEND THEM BACK AND IT COST ME £5 -50 POSTAGE AND WAS TOLD WHEN I PHONED UP WAS TOLD TO BUY ABUS 24 SERIOUS BUT FOUND THEM £6-00 CHEAPER ELSE WHERE .”

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Posted 7 years ago

Nothing But Padlocks is rated 4.9 based on 3,245 reviews