Nothing But Padlocks Reviews

Name: Nothing But Padlocks
Address: 9-15 Grundy Street, Liverpool
Rating: 4.91

4.9 Rating 3,220 Reviews

98 %

of reviewers recommend Nothing But Padlocks

Company Reviews

Metrics

Info

4.9

Based on 3,220 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Nothing But Padlocks:

Nothing But Padlocks is the leading manufacturer, testing facility and retailer of padlocks in Europe. We supply to the likes of the National Grid, Police, MOD, NHS and Shell but we also distribute to the general public via our website.

Additionally we work closely with the Police and insurance industry to help write White Papers and advice documents to ensure standards are upheld and easily understood.

Visit Website

Phone:

0151 298 1943

Email:

info@padlocks.co.uk

Location:

9-15 Grundy Street
Liverpool
L5 9SG

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Nothing But Padlocks 5 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered wrong lock. Spoke to Ben. He sorted it for me no issues even though it was my fault.”

Helpful Report

Posted 4 years ago

We know that sometimes these things happen and you pick a padlock that does not suit the job in hand. I am glad we could help you sort this return out and send you the padlock you did need. Thank you

Posted 4 years ago

“Excellent quick service. Replied to my initial response by return and padlocks out next day.”

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Posted 4 years ago

Thank you, I am glad we could help answer your questions and help you get the right padlocks sent out.

Posted 4 years ago

“Always a professional service and quality advice. Haven't look anywhere else for padlocks since 2015”

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Posted 4 years ago

Thank you for your great comments and we were happy to help you with your latest order. We look forward to your next virtual visit.

Posted 4 years ago

“The assistant could not have been more helpful. The padlock arrived quickly. Thank you.”

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Posted 4 years ago

Thank you and we will certainly pass your comments onto the member of staff who spoke with you. It is always great to hear we have been able to help.

Posted 4 years ago

“Very helpful Service. Easy to order. Padlock is exactly what was required. I highly recommend the Company. I will certainly use them again. Many thanks.”

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Posted 4 years ago

Thank you. We are always happy to help find the right solution so it is good to hear the long shackle padlock was just right.

Posted 4 years ago

“Gave some really good advice when I contacted them to discuss our security problems”

Helpful Report

Posted 4 years ago

Thank you. Helping you work out the right option for your padlock security is all part of what we do, so happy that we could help answer your questions.

Posted 4 years ago

“The item I purchased from you, a different item was received so lock was returned. I need to check that you have credited this back to our credit card.”

Helpful Report

Posted 4 years ago

Good morning, Many thanks for your order and taking the time to leave a review. I'm very sorry about the picking error, we're all human here and unfortunately mistakes do happen so you received a 72/40 red instead of a 74/40 red. The full refund was credited on 7th October. If you'd be willing to give us another chance, please contact me directly on dan@padlocks.co.uk and I'll offer additional level of discount. Really sorry for any inconvenience caused, Dan Willoughby Operations Director

Posted 4 years ago

“Placed order easily online arrived well packaged and on time. Used for a Beach hut padlock. 5 stars all round.”

Helpful Report

Posted 4 years ago

Thank you. It is great to hear you found the ordering process on our website nice and easy to use. Your beach hut will be nice and secure with its new padlock.

Posted 4 years ago

“I have used Nothing but Padlocks 4 or 5 times now for buying padslocks for our church and found them an excellent company to deal with. Their customer service is perfect - I have contacted them twice for help -the first time regarding a faulty lock which was replaced immediately and the second time when I needed help finding how / where to order a specific padlock when the operative patiently talked me through the website options. Their website is well laid out and the descriptions are helpful. Purchases are packaged well and are dispatched quickly. Well done and thanks.”

Helpful Report

Posted 4 years ago

Thank you for your lovely comments. It is always good to hear from our customers who have been with us for a few years. We were happy to help you locate the combination padlock you were looking for on our website. Even better that we were then able to get your padlock to you nice and quickly.

Posted 4 years ago

“Extortionate price for a small key £8.70 ??”

Helpful Report

Posted 4 years ago

Good morning, Many thanks for your order and taking the time to leave a review. Sorry you feel that the price is 'extortionate' but we do clearly state our pricing on the website and you proceeded to purchase. The key for either the ABUS 180IB/50 series or ABUS 190CS/60 series, padlocks ranging from £36.00 ex VAT - £82.00 ex VAT, enabling the padlock code to be reset are charged at £4.30 ex VAT but we do incur picking, packing and delivery charges which we have to cover - as well as the cost of the keys themselves. Each of those padlocks is provided with a key which is factored into the cost price of the padlock in the first instance but sometimes they are lost and we are asked to provide spares which come at a cost to us I'm afraid. All the best with changing the code on your padlocks, Dan Willoughby Operations Director

Posted 4 years ago

“Super quick delivery on this order! Staff have been extremely helpful on past orders when I ordered wrong keys etc.”

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Posted 4 years ago

Thank you. We are always happy to help and try to get your orders to you as soon as possible.

Posted 4 years ago

“I have recently upgraded all my security on my equestrian yard, I found Nothing But Padlocks a great website to work out what padlocks and chains I needed. I like the categories of padlocks as I didn't know much about them before buying. Delivery was speedy!”

Helpful Report

Posted 4 years ago

We totally get that not everyone is surrounded by the padlock world like us so we have put a lot of work into the website to help when it comes to deciding on the right padlock. It is great to hear this information made it an easier task to pick out the right padlocks and chains. Thank you

Posted 4 years ago

“Top quality padlocks at competitive prices, very knowledgeable staff offering sound advice on the padlocks and the products to maintain them in the future. And last but not least, A Lightening fast dispatch and delivery service to compliment the 5 star service. 100% Recommended thanks.”

Helpful Report

Posted 4 years ago

It was a pleasure helping you source the right padlocks for the job. Padlocks like TLC too, especially of the coming winter. We know that prevention of issues is always better, so happy to talk through options for caring for the padlocks. Thank you for your lovely comments.

Posted 4 years ago

“Prompt delivery. More robust construction than we had anticipated. Very pleased with our purchase.”

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Posted 4 years ago

A great heavy duty combination padlock and good to hear you really liked it when it arrived. Thank you

Posted 4 years ago

“Very impressed with quick delivery.”

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Posted 4 years ago

A great closed shackle padlock and glad we could get it delivered to you nice and quickly. Thank you

Posted 4 years ago

“Yes very good padlock”

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Posted 4 years ago

It is great to hear you love your padlock. A great choice of combination padlock by Shield. Thank you

Posted 4 years ago

“Perfect 👌”

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Posted 4 years ago

Thank you. We couldn't ask for anything more. It was great to help you sort your padlocks and additional keys.

Posted 4 years ago

“Ordered over a month ago and still haven’t received the padlocks. Now asking for a review, not very good.”

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Posted 4 years ago

“I wanted a specific type based on external reviews, they were not in stock but I left my details, has an email a couple days later when they were available. Received them in 2 days of the order.”

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Posted 4 years ago

These marine grade combination padlocks did perform well in external testing and have proved very popular. We normally keep plenty of stock so I am sorry these were not available when you first tried to place your order. We were happy to be able to let you know as soon as they came back in stock and complete your order for you. Thank you.

Posted 4 years ago

“Smooth transaction with no problems. Would recommend.”

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Posted 4 years ago

Brilliant, that is just how we like your order to be. Thank you

Posted 4 years ago

Nothing But Padlocks is rated 4.9 based on 3,220 reviews