Nostalgia.co.uk Reviews

Name: Nostalgia.co.uk
Address: 80 George Street, Edinburgh, Midlothian
Rating: 4.93

4.9 Rating 6,791 Reviews

99 %

of reviewers recommend Nostalgia.co.uk

4.9

Based on 6,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Nostalgia Cases Review "I was sceptical at first having purchased a few bad fits, nostalgia cases really set the bar high with outstanding phone fit and print detail. My fellow rangers fans are always asking me where I got my case. Thank you "

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Nostalgia.co.uk 5 star review on 15th February 2024

816

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 13th December for Xmas delivery........Xmas day is here and no parcel, I've emailed twice and here nothing....apart from asking me to review my recent purchase 🤣🤣🤣🤣🤣 that I've yet to recieve”

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Posted 2 years ago

Hi Jeannette, I am so sorry that your order did not arrive in time. Unfortunately this way due to the Royal Mail strikes causing a notable backlog. Your order was dispatched before the cutoff date imposed by Royal Mail, so unfortunately they have let us down here. I did reply to both of your emails, each within a few hours of them being received. As mentioned, happy to provide a refund or a replacement parcel if the parcel is lost in transit. Thanks, Mark

Posted 2 years ago

“Didn’t even come in time for Christmas even after me paying for the before Christmas delivery”

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Posted 2 years ago

Hi Kiean, I am so sorry that your order did not arrive in time. Unfortunately this way due to the Royal Mail strikes causing a notable backlog. Your order was dispatched before the cutoff date imposed by Royal Mail, so unfortunately they have let us down here. As mentioned on email, happy to issue you with a full refund if you wish. Alternatively I can issue a replacement parcel if the item is lost in transit. Thanks, Mark

Posted 2 years ago

“Wrong product delivered, can't get anyone on phone or by email”

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Posted 2 years ago

Hi Philip, Please accept my apologies regarding the wrong iPad cover being delivered. I trust that you're happy with the replacement cover that we sent, as discussed via email. Thanks, Mark

Posted 2 years ago

“Order has not turned up”

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Posted 2 years ago

Hi Alex, Please accept my sincerest apologies that there has been a delay in the delivery of your order. This is unfortunately due to the Royal Mail strikes causing a significant backlog. I see from our Royal Mail tracking that it was delivered today on the 12th of September. I fully agree that this is an unacceptable delivery time for a 2nd class parcel. Hopefully this wont deter you from ordering from us again, as this was extenuating circumstances outwith our control. I hope you like your Aberdeen case, now that it has arrived. Once again, I'm very sorry for the delivery time on this occasion. Thanks, Mark Boyd Founder, Nostalgia.co.uk

Posted 2 years ago

“Never received my order”

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Posted 3 years ago

Hi Tia, I am so sorry to hear that your order has not arrived. Unfortunately we've seen issues across the board with all deliveries to Ireland. We sent out a lot of orders before the cutoff date imposed for pre-Christmas delivery and only a small percentage of them have arrived in time. I can completely understand your frustration at the late delivery. As we've seen so many parcels delayed, I am not concerned about the parcel being lost in transit. I expect it will arrive this week. If it doesnt, please send me an email on mark at nostalgia.co.uk. Thanks, Mark

Posted 3 years ago

“rip off, dont buy”

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Posted 3 years ago

Hi Billy, I'm really sorry to hear that you're not happy with your case. I'll send you an email now to ask for some more information with regards to what you're specifically not happy with. If it's a colour or fit issue, we can resolve this with a replacement. Alternatively, we offer a no quibbles money back guarantee, so we can also offer a full refund if you'd prefer. Thanks, Mark

Posted 3 years ago

“Good service, poor product”

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Posted 4 years ago

Hi Ian, Really sorry to hear that you're not happy with your product. If you can send me an email to mark@nostalgia.co.uk with some more information I can either arrange a free replacement or a full refund. Thanks, Mark

Posted 3 years ago

“I was very disappointed as i didn't receive what i ordered it was the wrong colour.”

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Posted 4 years ago

Hi Jacqueline, Really sorry that theres a colour issue with your case. Such an issue should have been spotted by our quality checks, I'm very sorry that it was not. I received your email on Friday the 15th of January and responded to it within 9 minutes of receiving it. I'm guessing you've not had sight of that email? We will of course issue you with a free replacement if theres been a printing error, I just need you to send us a photo of the case. I can then take that to our production team and get them to get a replacement made for you. You can reach me on mark@nostalgia.co.uk Thanks, Mark

Posted 4 years ago

“Ordered a phone case 2weeks ago and still have not received this, tried phoning the company and emailed them about it and got no response in regards to it, will defo not be ordering again.”

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Posted 4 years ago

Hi Natalie, Really sorry to hear that you've been unhappy with delivery times and also our customer service response times. Royal Mail are particularly swamped at the moment as they've seen a huge uplift in mail volumes since stricter lockdown restrictions have been put in place. As such, we're seeing some parcels arrive on time and others take a bit longer. Regarding our customer service response times... we strive to respond to all emails and calls/voicemails within 24hrs. You emailed at 2pm on Cyber Monday which is the busiest online shopping day of the year, so naturally we'll have a bit larger of a backlog of emails. I cleared the email backlog myself, and responded to you at around 2am, so within 12 hours of your initial query. This review was left 5hrs after you emailed us, which I feel is a little too quick to presume you're not getting a response. I fully appreciate the frustration when it comes to parcels not arriving exactly when you'd hope they would, but rest assured it will arrive, and hopefully will have by the the time you read this response. I hope this doesn't deter you from considering Nostalgia Cases in the future. Thanks, Mark Boyd Managing Director, Nostalgia Cases

Posted 4 years ago

“Not thick enough and is the wrong sponsor”

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Posted 4 years ago

“Hearts fc 2012 scottish cup final case is Brillant. The detail and colour really is worth the money. Will be purchasing more. 5 star.”

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Posted 4 years ago

“Take to long to be delivered”

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Posted 4 years ago

Hi Jordan, Sorry to hear that you were unhappy with our delivery times. As our products are made to order, they take 4 working days for us to manufacture, quality check, pack and dispatch. Your order was placed on Friday 12th of June 2020, and was dispatched 4 working days later on Thursday 18th of June 2020. As this was midst of the COVID19 pandemic, we were seeing deliveries take longer than usual, with Royal Mail removing their delivery time guarantees. As such, you likely did have to wait longer than you usually would have, so I can understand your frustration. Royal Mail were experiencing record high mail volumes whilst at the same time being understaffed due to the virus. I hope this wouldnt put you off ordering from us in the future. We always stick to our 4 working days dispatch deadline, and Royal Mail are almost always very good at delivering on time, but we had to give them a bit of leeway due to the pandemic. Thanks, Mark

Posted 4 years ago

“Loved my phone case and it arrived very quickly.”

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Posted 4 years ago

“Great product arrived on time and added a design that I asked for cheers”

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Posted 4 years ago

“Scratch on the case and only been offered a replacement! Shame as was recommended even though had 6 other phone to sort. Thought I'd be offered a deal on another to try regain faith!”

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Posted 4 years ago

Hi Corey, As you've noted, your case was scratched, which shouldn't be the case. Our quality checks should have spotted a scratch, so apologies that we didnt on this occasion. As you've also noted, I offered you a free replacement. I also offered you a refund if you wished. You've declined both offers and instead you've left a 1 star review perplexed that you weren't offered a "deal on another to try and regain faith". Thanks also for emailing to let me know you'll be trying our competitors. I'd recommend The Terrace, they are good guys and their products are awesome. Thanks, Mark

Posted 4 years ago

“Still haven’t received the case waiting nearly 2 weeks for it”

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Posted 5 years ago

Hi Sarah, As our products are made to order, they take 4 working days for us to manufacture, quality check, pack and ship. As your delivery address is in the Republic of Ireland, this is an international order, which takes 5-7 working days to arrive. So at the the earliest, you would receive your case in 9 working days, which is approximately 2 calendar weeks. So you can expect your case to arrive any day now. I'd like to apologise that you've received a request to leave a review before you've received your case! This is due to Reviews sending out all review requests after 7 calendar days, even if they are international orders. It sounds as though you were expecting the case to arrive before now, so please accept my apologies that we have not effectively communicated the timeframes required for the manufacturing process and international delivery. I'll look into what we can do to improve this communication. Thanks, Mark

Posted 5 years ago

“Hmm... not impressed tbh. The case feels cheap and a bit nasty with sharp edges and the graphics aren’t particularly clear or even complete... the buttons and colour seem to be missing. I suppose they are reasonably priced but I will not be using and will give away as a gift. Regards, Scott.”

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Posted 5 years ago

Hi Scott, I am really sorry to hear that you are not happy with your case. So that we can get this sorted for you, may I offer you two options... 1) I can send you a replacement case and I will personally check it to ensure it is perfect (as all our cases should be). Sharp edges or not so perfect prints should have been picked up by our quality checks and your case should have been re-produced. I am very sorry that this wasnt the case, and can understand your frustration. 2) If you'd rather, I can issue you with a full refund. Let me know which route you would prefer? Thanks, Mark

Posted 5 years ago

“Everything great”

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Posted 6 years ago

Nostalgia.co.uk is rated 4.9 based on 6,791 reviews