Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,960 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting”

Helpful Report

Posted 2 years ago

Hi Chris We switched to a new courier company due to the delays with Royal Mail and them being on strike however unfortunately now Fast Despatch Logistics are also experiencing a lot of delays due to the high demand. I can see your order was last scanned today and states that this is out for delivery so you should receive this by the end of the day. I'm very sorry for the inconvenience, we shipped this in good faith however were unaware of the further delays which would be caused. Kind regards Emma

Posted 2 years ago

“Good communication and reliable service”

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Posted 2 years ago

“I recently visited the store to buy a voucher as a Christmas present. The service I received was excellent as usual, however the reason for my 3 stars is that the recipient of the voucher immediately received a text stating that the voucher had been added to his account - not much of a Christmas surprise!”

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Posted 2 years ago

“Lovely quality and fast efficient service”

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Posted 2 years ago

“Excellent service really happy with the coat will definitely purchase from Norton Barrie again thank you”

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Posted 2 years ago

“V good fast delivery times Well done all”

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Posted 2 years ago

“Still haven’t received the trousers I ordered (four days late and counting) and Customer Service now not responding either”

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Posted 2 years ago

Hi Vicky, Due to Royal Mail being on strike we switched to a new courier company, unfortunately they have also been experiencing a lot of delays due to the volume of parcels as most people are using alternative couriers to Royal Mail. We shipped this in good faith however were unaware of the further delays which would be caused. I can see that you got in contact on Wednesday evening about this, which was then responded to on Thursday morning and your delivery charge was refunded. I'm very sorry for the delay with your delivery. Kind regards Emma

Posted 2 years ago

“Super quick delivery, very good prices too!”

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Posted 2 years ago

“Quick delivery and great prices”

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Posted 2 years ago

“Top Service, cheaper than the other online retailers and ordered on Friday, received on Sunday. Five stars.”

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Posted 2 years ago

“Great service. And even greater deals on the 2 pairs of trainers I purchased. Saved over £200 on rrp. 5* allround”

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Posted 2 years ago

“Since using Norton Barrie I have had nothing but excellent service from the quality of the goods excellent efficient delivery service . Highly recommended”

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Posted 2 years ago

“I placed an order however 2 days later you then said that you did not have stock. With todays technology I find it concerning that you online system is not correctly reflecting your back end stock availability. It does not leave me with any hope that you could get another order right if I was to even considering placing another order. On top of that your email system things that I actual received my order and hence this email. Again two system not connected.”

Helpful Report

Posted 2 years ago

Hi Brent, I'm very sorry that we had a stock issue and couldn't fulfil your order. Unfortunately sometimes our online stock levels are wrong as they are also linked to our store where stock can go missing or get taken. Sometimes mistakes like these happen and I'm very sorry that we couldn't dispatch your order. I can see this was refunded on Monday when we emailed you about this issue. Kind regards Emma

Posted 2 years ago

“You charge me 75$ add when you delivery my shows for customs duties and tax but you never advise me before my purchase”

Helpful Report

Posted 2 years ago

Hi Luc, It states on our website under the international delivery section 'It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Norton Barrie invoice.' Unfortunately we can't control these charges and this money does not go to us. I'm very sorry you had to pay these. Kind regards Emma

Posted 2 years ago

“Good value, easy to use, great selection, quick and easy delivery”

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Posted 2 years ago

“Friendly and knowledgeable staff. Fast and efficient delivery”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“First time ordering from yourselves. Very happy I would recommend”

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Posted 2 years ago

“Love the brand and service provided. I buy all my Hugo Boss clothing through NB and always will. Lee”

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Posted 2 years ago

“Delighted with purchase and service”

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Posted 2 years ago

Norton Barrie is rated 4.9 based on 5,960 reviews