Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 6,008 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 6,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good product at a great price, very good communication and fast delivery”

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Posted 2 years ago

“My order arrived promptly and well packaged. Delivery was next day”

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Posted 2 years ago

“Definitely using again”

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Posted 2 years ago

“The quality of my coat is fantastic. It was packaged well and just arrived very quickly. I have worn it everyday since I got it. It is berm warm for the Chicago winters.”

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Posted 2 years ago

“Friendly service and great products”

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Posted 2 years ago

“Hi, so happy with my coat can’t wait to wear it,also very quickly delivered”

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Posted 2 years ago

“Great service great product”

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Posted 2 years ago

“Easy site to use and great to free delivery times too”

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Posted 2 years ago

“Excellent choice of all designer items. Very please with the fast service. Items were perfect. Well done Norton Barrie”

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Posted 2 years ago

“Both purchases I have made in the past two weeks have been quick and easy. Service was excellent. Will be ordering again from here!”

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Posted 2 years ago

“Excellent service from start to finish, very pleased with my purchase and arrived very quickly, thank you”

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Posted 2 years ago

“If I could give zero stars for this customer service experience I would. Super disappointed. I purchased a jacket that I was super excited to buy; however, once I received the jacket - the zipper didn't zip properly. I could not get the jacket to zip one time. I contacted customer service and they sent me a YouTube video on how to work a zipper on a completely different jacket. Super rude. Then he said that I could return the jacket for $30. I thought that was an expensive deduction. After a few email exchanges, he agreed to send me a label to return the jacket at no cost. I drove one hour to a DHL location to send the jacket back. I received an email (2-3 days later) saying they thought the zipper worked just fine, so they would go ahead and deduct the $30 from my return anyway! He proceeded to send me emails about why I was in the wrong. Now they have the jacket and $30 of my $165 jacket. TERRIBLE customer service.”

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Posted 2 years ago

Hi Kim, we clearly stated on 24th Feb via email that if there was no fault with the item then a $30 deduction for the DHL return service would be deducted to your account. When we received the jacket back we sent you a video of the zip working perfectly fine with no issues whatsoever. I fail to see what more we could do here as you weren't willing to send the item back yourself and we had to orgainse for the jacket to be sent back to ourselves which was in perfectly good working order and not found to be faulty.

Posted 2 years ago

“Very Good!”

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Posted 2 years ago

“Great service, excellent product, really fast delivery service”

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Posted 2 years ago

“Excellent item, delivered extremely quickly, will definitely use again! Well done Norten Barrie!”

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Posted 2 years ago

“The best that man can get......👍👍👍👍”

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Posted 2 years ago

“customer service is really awkward...never responsed”

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Posted 2 years ago

Good morning, We apologise that we were unable to respond as quickely as you would have liked. Unfortunately due to time differences we may not be able to repsond to all queries from the US during the same business day in the UK. I am glad to see that a member of the team is now in communication and working to resolve your query. Kind regards,

Posted 2 years ago

“Brilliant shopping exerience found the coat i wanted on here chaeper than I had originally seen it, ordered one day recieved the next very quick service! will most definitely shop with them again.”

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Posted 2 years ago

“Excellent service from start to finish quick del and very well presented item in lovely packaging thank you will shop here again”

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Posted 2 years ago

“Arrived on time, in fact it arrived sooner than expected, it was gift wrapped & the service I received was amazing, I would 100% order again & I highly recommend”

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Posted 2 years ago

Norton Barrie is rated 4.9 based on 6,008 reviews