Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,893 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,893 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use of website 👍 but no delivery received and no update on why”

Helpful Report

Posted 1 year ago

Hi Elaine, I am very sorry for the delay in your package not arriving, this is mainly down to the Royal Mail strikes but I can see a driver has been assigned for delivery so your item should be delivered today. I will continue to monitor it all day for you and once again apologies once again for the delay. Kind Regards Emma

Posted 1 year ago

“Ordered a gift for Christmas nothing received delivery options and tracking poor no communication”

Helpful Report

Posted 1 year ago

Hi Ben, Your order was placed and dispatched on the 14th Dec, a delivery attempt was then made on the 17th however nobody was available to take the delivery therefore this was returned to the depot. Your order is still with Fast Despatch Logistics and another delivery attempt will be made however unfortunately they are experiencing a lot of delays due to the high demand. I'm very sorry for the inconvenience, we shipped your order in good faith and a delivery attempt was made however we were unaware of the further delays which would be caused. Kind regards Emma

Posted 1 year ago

“Great service all round and choice”

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Posted 1 year ago

“I placed my order on the 14December and still haven’t received either of my two orders.”

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Posted 1 year ago

Hi Cheryl, We switched to a new courier company due to the delays with Royal Mail and them being on strike however unfortunately Fast Despatch Logistics are now also experiencing a lot of delays due to the high demand. Your orders were dispatched on the 14th and 15th, and Fast Despatch Logistics have been contacted about these and we requested to prioritise them when you got in contact with us. I'm very sorry for the inconvenience, we shipped these in good faith however were unaware of the further delays which would be caused. Kind regards Emma

Posted 1 year ago

“Easy ordering, arrived quickly and when they said”

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Posted 1 year ago

“Excellent prices. A very efficient no nonsense service. Would def recommend”

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Posted 1 year ago

“Great service and product”

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Posted 1 year ago

“Great service from Norton Barrie, ordered online and the parcel was shipped the next day.”

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Posted 1 year ago

“I haven’t received my purchase yet off the courier, I have had to rearrange delivery 3 times and they still haven’t delivered it. John Brannigan”

Helpful Report

Posted 1 year ago

Hi John Your order was dispatched on the 13th and then a delivery attempt was made to you on the 14th. Unfortunately this delivery attempt was unsuccessful as nobody was available to take the parcel. Another delivery attempt was then made again on the 18th and had the same problem. I'm very sorry for the delay in receiving this. The courier has attempted to deliver this twice and it is now back with them where another delivery attempt will be scheduled. Kind regards Emma

Posted 1 year ago

“First I’ve used this shop but won’t be the last, great service & a quick delivery.👍🏻”

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Posted 1 year ago

“Still waiting”

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Posted 1 year ago

Hi Chris We switched to a new courier company due to the delays with Royal Mail and them being on strike however unfortunately now Fast Despatch Logistics are also experiencing a lot of delays due to the high demand. I can see your order was last scanned today and states that this is out for delivery so you should receive this by the end of the day. I'm very sorry for the inconvenience, we shipped this in good faith however were unaware of the further delays which would be caused. Kind regards Emma

Posted 1 year ago

“Good communication and reliable service”

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Posted 1 year ago

“I recently visited the store to buy a voucher as a Christmas present. The service I received was excellent as usual, however the reason for my 3 stars is that the recipient of the voucher immediately received a text stating that the voucher had been added to his account - not much of a Christmas surprise!”

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Posted 1 year ago

“Lovely quality and fast efficient service”

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Posted 1 year ago

“Excellent service really happy with the coat will definitely purchase from Norton Barrie again thank you”

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Posted 1 year ago

“V good fast delivery times Well done all”

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Posted 1 year ago

“Still haven’t received the trousers I ordered (four days late and counting) and Customer Service now not responding either”

Helpful Report

Posted 1 year ago

Hi Vicky, Due to Royal Mail being on strike we switched to a new courier company, unfortunately they have also been experiencing a lot of delays due to the volume of parcels as most people are using alternative couriers to Royal Mail. We shipped this in good faith however were unaware of the further delays which would be caused. I can see that you got in contact on Wednesday evening about this, which was then responded to on Thursday morning and your delivery charge was refunded. I'm very sorry for the delay with your delivery. Kind regards Emma

Posted 1 year ago

“Super quick delivery, very good prices too!”

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Posted 1 year ago

“Quick delivery and great prices”

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Posted 1 year ago

“Top Service, cheaper than the other online retailers and ordered on Friday, received on Sunday. Five stars.”

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Posted 1 year ago

Norton Barrie is rated 4.9 based on 5,893 reviews