Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,959 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a used jacket with marks on the inside & outside. The jacket smelt of aftershave. I was very disappointed with the experience.”

Helpful Report

Posted 1 year ago

Hi Jin, I am verry sorry the jacket has been received like this. I can assure you all our items are brand new and we are official stockists of all our brands that we stock. We do have a physical store in Wilmslow and a customer may have tried the jacket in store but regardless it shouldn't have smelt of aftershave. Regarding marks we check our all items personally before they leave but this is open to human error and if they don't see a mark before then we can only apologise for this. I believe you have spoken to a member of staff on Monday and they have organised a free return for you immediately with Royal Mail. Once we receive the jacket back we will be able to help you further. Kind Regards Nikki

Posted 1 year ago

“Staff always obliging and friendly. Great shop to shop in as a varied choice of brands.”

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Posted 1 year ago

“Amazing service from Joe, literally above and beyond. My order was due to be shipped but we were going on a family holiday, he kindly pulled my order and shipped this next day on my return. I product I ordered was also out of stock so he emailed me to offer a replacement which I unfortunately missed but the refund was automatically applied and received very quickly. Highly recommend NB for anyone looking to purchase, not to mention the great prices!”

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Posted 1 year ago

“Prompt as usual”

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Posted 1 year ago

“Excellent choice of clothes and fantastic prices. Plus free speedy delivery over £50. Would highly recommend.”

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Posted 1 year ago

“Excellent experience thank”

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Posted 1 year ago

“Quality products. First class service and very fast delivery. Highly recommended.”

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Posted 1 year ago

“Very quick delivery, amazing quality product will definitely order from them again.”

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Posted 1 year ago

“Very good pre purchase assistant- friendly and helpful throughout”

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Posted 1 year ago

“The best menswear shop in Cheshire. I love the variety of brands, and often at a good price. The staff are super friendly and helpful, and make sure you get the product you want. Shipping was also super fast, unfortunately I had to return my item and it was processed so quickly. Couldn’t recommend highly enough. Matt S”

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Posted 1 year ago

“Great service and a great price very pleased with product.”

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Posted 1 year ago

“Very happy with my joop jumper excellent service would highly recommend”

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Posted 1 year ago

“you have to be very careful when ordering, as the website will select the first available size in whatever you are looking at, so double check. i ordered some jeans in a 38W and added to basket in the size required i went to get my wallet and in that time the screen must have refreshed and somehow i ended up ordering 32W when i know 100% i did not do this. they were quick enough to sort when raised with them but insisted it was my fault and although i could return the item for refund this was at my own cost and i ended up nearly 5 pounds out of pocket through no fault of my own. after giving it some thought this has left a bad taste and i would not order from here again on principle.”

Helpful Report

Posted 1 year ago

Hi James, I'm very sorry that the wrong size was ordered. We were unaware of this issue until the jeans had already been dispatched to you therefore it was too late to change this, as from our side your order said waist 32 so these were the jeans which got dispatched to you. Upon returning the waist 32 jeans, we offered you a free exchange to dispatch the correct waist 38 jeans to yourself, however you declined this offer, therefore we provided you with a full refund for the jeans instead. We have never experienced this issue before with the website adding the wrong size to customers baskets however sometimes mistakes can be made. I am very sorry about this. Kind regards Emma

Posted 1 year ago

“Good”

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Posted 1 year ago

“Excellent price and service”

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Posted 1 year ago

“The customer service is passable but they don’t go above and beyond, I realised over the course of dealing with them. I suppose I would use them as a last resort or if the product is severely discounted. Although one of my items came in a bit damaged so I’m unsure if they are able to store properly.”

Helpful Report

Posted 1 year ago

Hi Hani, I'm very sorry that your item arrived with a mark on it. I can see that we offered you a free returns label and a full refund for the item upon return due to this mark, however you said you'd prefer to think about this and keep the item instead. Unfortunately we were unable to provide you with a further discount for the item as requested by yourself, as the item was already half price with 50% off, and you then used a further 15% off code. I am very sorry that we could not provide any further discount meaning you weren't satisfied with your experience with us. If you do decide to return the item due to the mark on it, please do get back in touch and we will be happy to help with this. Kind regards Emma

Posted 1 year ago

“Quick delivery and Great products at a great price”

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Posted 1 year ago

“Very efficient in sending my gift voucher”

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Posted 1 year ago

“So happy to source just what I was looking for online Ready almost immediately to collect nipped to Wilmslow and greeted by such friendly staff Great Job done Birthday boy happy”

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Posted 1 year ago

“The team at NB always make themselves available when I visit the store and are prepared to go out of their way to assist, well done”

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Posted 1 year ago

Norton Barrie is rated 4.9 based on 5,959 reviews