northXsouth Retail Reviews

Name: northXsouth Retail
Address: 28-29 Acorn Business Centre 2 Riada Avenue Ballymoney Co. Antrim Northern Ireland, Ballymoney
Rating: 4.90

4.9 Rating 4,815 Reviews

98 %

of reviewers recommend northXsouth Retail

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Phone:

+44 (0) 2827238088

Email:

support@northxsouth.ie

Location:

28-29 Acorn Business Centre 2 Riada Avenue Ballymoney Co. Antrim Northern Ireland
Ballymoney
BT537LH

northXsouth Retail 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for it to be delivered next week but was sent regardless.”

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Posted 2 months ago

“Slow delivery. The Freesat box looks like it had been used.”

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Posted 9 months ago

Hello, Could you pop across your order ID as I don't see a support ticket ref any recent purchases of Freesat boxes. For clarity - all of our boxes are factory sealed. Please contact support@northxsouth.ie. Kind regards, Andy

Posted 8 months ago

“Ordered and paid online last week . Was supposed to be delivered within 3 days . Item not dispatched after a week . Contacted customer service to ask for refund . Email acknowledged telling me they will inquire and come back to me . Eventually got refunded .”

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Posted 11 months ago

Hi Nicolas, I am sorry to learn your air fryer got delayed in transit. I can see my colleague replied to your initial mail yesterday morning & I have followed up this morning to confirm a refund has been processed in lieu. Best, Andy

Posted 11 months ago

“Haven’t received product yet ?”

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Posted 1 year ago

“I am conflicted here as I am very unhappy with my Gozney pizza oven but when I phoned up I spoke to a very helpful person at the store who tried to resolve my issues. In summary would not recommend a Gozney Roccbox but would recommend the retailer”

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Posted 1 year ago

“It took 5 work days to deliver our purchase which is in stark contrast to your stated delivery of 1-2 days to a UK address. Considering that the purchase has to come from Ireland this stated delivery time is not possible and your 1-2 day claim is misleading. I doubt we would have placed the order with northXsouth if we had known how long it would take”

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Posted 1 year ago

Good morning Brian, I am sorry to hear your parcel was delayed in transit. Looking at the tracking it would appear the cleaner was incorrectly routed to the wrong delivery depot on the Wednesday (the expected delivery day) & it subsequently took an additional two days for the carrier to rectify. I don't see a support ticket ref this order but you can always contact us via chat, mail or social media for tracking or support queries. Best, Andy

Posted 1 year ago

“The product was listed as available but was not, so delivery was longer than initially expected”

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Posted 1 year ago

“Took 10 days to get to me. Product cover looked 2nd hand”

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Posted 2 years ago

“Unfortunately, I can not say that my experience with the store has been 100% positive. The delivery was quick but the item had some damage. I accept that the damage was caused by manufacturing fault as it's impossible for the store to open every single box and check if everything is working. However, I, as a customer who paid the full price without any discounts, hoping to get a new product, am not entirely happy with the solution the customer support has provided me. Customer support only offered a refund for the item and asked me to send it back, however, they do not have the same item in stock anymore, which would mean not only I would have to go through the hassle of sending the item back (waiting for DPD driver as they do not provide the exact times of pick up), but also would be left without a replacement until they get more stock (date unknown). The item was working fine, the damage was more cosmetic but still very visible and unpleasant. I had hoped that the store could offer me a partial refund or a gift voucher at least, but that was not an option from their side. So I kept the item with damage (as it is indeed in working condition) but I do feel unhappy because I paid the same price as if it was in perfect condition - it most certainly is not. I do not feel that was fair. Other than that, the customer service was polite and responsive.”

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Posted 2 years ago

“I received the machine in a few days I had a Gaggio full automatic O I try to get use now to my Jura”

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Posted 2 years ago

“Ended up buying the wrong item by accident (names between 2 items were very similar), but seemed like too much of a hassle to return it, so decided to keep it. Also could have gotten this one for 50 euros cheaper elsewhere. Delivery time was ok.”

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Posted 2 years ago

Good morning, If you would still like to return the machine (provided it has not been used/installed) then please feel free to get in touch with our support team; support@northxsouth.ie. Best, Andy

Posted 2 years ago

“Ninja Air Fryer is a first class product, however customer service was not 100%. On the company’s web site, ‘live chat’ was ‘dead’, as no reply to my guarantee query was forthcoming. I then emailed support@northxsouth.ie on Wed 6th July with the same query, and today Monday 11th July, I have had no reply. The query relates to trying to register the product in Ireland, as the product registration only relates to addresses in UK.”

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Posted 2 years ago

Good afternoon, I am sorry to hear the chat function wasn't working for you. The review is Anonymous so I cannot see locate your order to advise further ref registering the guarantee. You can mail support@northxsouth.ie or myself directly andy@northxsouth.ie Thanks a million, Andy

Posted 2 years ago

“Excellent and The Best Price, delivered on time however the courier left an expensive Coffee Espresso machine at my gate and never called me or left a text to say it was delivered”

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Posted 3 years ago

“The parcels were delivered to the wrong address…the Eircode was on the parcels …so a stranger rang me on 2 occasions to collect my parcels …very inconvenient…”

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Posted 3 years ago

“Product never arrived still waiting on it”

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Posted 3 years ago

“Well I know the actual delivery was not down to you guys but it was delivered to the wrong address so I have not actually received my item I need to go to the other address for pick up”

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Posted 3 years ago

“I purchased a specific blood pressure monitor after doing quite a bit of research, however the monitor that arrived was not the one I ordered but a completely different brand. After looking up the one that arrived I decided to keep it as it had similar specs and was within the same price range. However I find it very strange that I wasn't contacted to let me know that the item I ordered wasn't in stock, or asked if I would be happy with a similar product as a replacement. Product itself is good and delivery was quick, but customer communication could be improved”

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Posted 3 years ago

“An exelent unit delighted with it , except one problem . The porta filter cradles supplied are 50- 54 mm and a 58 mm. my coffee machine isa breville one ~ touch coffeehouse thePortafilter is 62 mm so what am I to do as I drink mostly expresso . J BOLAND”

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Posted 4 years ago

“Box was damaged on delivery. Product was fine as it is made if metal. But looks bad for a gift.”

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Posted 4 years ago

“Delivery: prompt BUT parcel left inside our gate in the rain NOT dropped to door! AND we were not notified that delivery was made! Product good!”

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Posted 4 years ago

northXsouth Retail is rated 4.9 based on 4,815 reviews