“I received my air fryer very quickly and was delighted to do so, but after opening the package I discovered the Crisper Tray was not included in the package.
I immediately called your Customer Services (Contact name: Andy) and was informed after providing Serial Number of the Fryer that this part would be delivered possibly on Thursday, 16th March.
I am writing to you today, Monday, 20th March approx 12.20pm and todate the missing part has not been couriered to me or received by me. Disappointed at this point but hoping that the part will be sent to me today or tomorrow latest??”
Hiya Eithne,
Thank you for bringing this to our attention.
I've just spoken with the carrier & we've got the spares back on track. A little disruption over the bank holiday weekend it would appear!
Any other Qs let me know.
Best,
Andy
“I ordered an Airfrier and was surprised at the cost compared to other sellers,
the item was delivered within days of ordering and the product is tops.
Would not hesitate to recommend northXsouth.
Great job by all at northXsouth.”
“I purchase a Vax assuming it was like my old Dyson, it charged when I hung it up, so it is always charged
The vax has to have the battery removed to charge which means a 2nd battery would be required when it is flat.
Unfortunately north X south do not supply extra batteries”
“I would highly recommend northxsouth retail for any of their products as the service and quality of the product was great and the delivery time was as promised. Definitely will be recommending them in the future.”
“Excellent service, delivery 2days.
I was confused about warranty, the enclosed registration was to a UK address, where do I send it if there is problems?”
“Awesome customer experience. I am based in Clonmel and usually buy from a national Electrical store who offer free store pick-up and there have always been issues, delays delivering, shocking customer service to the point I was ignored in store while staff had a personal chat. I bought a Ninja airfryer from northXsouth on Thursday and Kevin from DPD handed it over Friday afternoon at 4pm. Superbly efficient, I sent a quick question on email and had a reply from Ellie within an hour. I cannot recommend these guys enough, and as they offer free delivery this will now be my first port of call.”
“Very helpful customer service (I had asked to be notified when an item came back into stock), and quick delivery. Easy to deal with throughout entire process, I'll be a returning customer!”
