northXsouth Retail Reviews

Name: northXsouth Retail
Address: 28-29 Acorn Business Centre 2 Riada Avenue Ballymoney Co. Antrim Northern Ireland, Ballymoney
Rating: 4.90

4.9 Rating 4,815 Reviews

98 %

of reviewers recommend northXsouth Retail

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Phone:

+44 (0) 2827238088

Email:

support@northxsouth.ie

Location:

28-29 Acorn Business Centre 2 Riada Avenue Ballymoney Co. Antrim Northern Ireland
Ballymoney
BT537LH

northXsouth Retail 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery but my product arrived broken. Still waiting for their team to get back to my request for a replacement.”

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Posted 2 years ago

Good morning Sohad, Ever so sorry to learn your item got damaged in transit. I understand my colleague has been communicating with you regarding a resolution. Thanks a million, Andy

Posted 2 years ago

“Dreadful service, communication regarding a wedding present list.”

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Posted 2 years ago

“Said 1-2 day delivery, been a week and package still not dispatched, got in contact with them and haven't heard a thing back. So disappointing.”

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Posted 3 years ago

“Still waiting for my goods.”

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Posted 3 years ago

Hi Laila, Thank you for bringing this to our attention. We are investigating the delivery dispute now and will update accordingly. Best, Andy

Posted 3 years ago

“False advertising on your page as it definitely does not have a touch screen or bluetooth enabled, as it does not come with the smart connect, which is a further charge. So I am extremely disappointed as these features were definitely falsely advertised”

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Posted 3 years ago

“Very efficient and fast”

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Posted 4 years ago

“Coffee machine damaged when it arrived not working properly”

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Posted 4 years ago

“I ordered a therm 470ml by mistake. Immediately after the purchase, I contacted customer service to inform them and cancel the purchase. He told me to wait for the delivery to arrive and reject the package, then it would cancel straight away. I did exactly like that, but the delivery guy from DPD said that that wasn't the right procedure and that the company was aware of that. They have to call DPD to cancel it. I contacted customer service again, and now they told me that there is no refund. I have open a case on Paypal. I have the item unopened with me waiting for the collection. I won't pay any cancelation or collection. Very dissappointed with the service.”

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Posted 4 years ago

Good afternoon, As advised, we are unable to guarantee that any cancellation request is received in time to pull the order. Additionally, as the flask was sent on an express service it could not be cancelled in transit. Therefore we advised for you to refuse the delivery to avoid any return charges. This is a fairly standard procedure. As you chose to accept the delivery we have invited you to return the goods at your convenience for a full refund. As you placed the order via PayPal the return postages costs can be reclaimed from PP. Any questions, let us know. Best, Andy

Posted 4 years ago

“Thank you for your email and the opportunity to review. Firstly the package was left on a high stone wall, it fell off the wall and my husband found it on the ground. I opened a very wet box to find the thermos flask damaged with a dent on the side. I decided to keep it as its too much hassle to send it back. Thanks for reading this and Merry Christmas. Jackie”

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Posted 4 years ago

“my 150 euro headset was left at the door in the heavy rain”

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Posted 4 years ago

Good afternoon, Thank you for bringing this to our attention. We will escalate with DPD. Best, Andy

Posted 4 years ago

“Hi northXsouth I recently purchased one of your products. After receiving it I found out that it does not work.”

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Posted 4 years ago

“Damage brita water filter, problem not solve, replace not send, feedback about situation dont existed!”

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Posted 4 years ago

“I ordered a pink Chilly's cup and when it arrived, I realised it was far too big for my needs. I emailed northXsouth within the valid time frame to send it back and I never received a follow up email despite them saying they would send me one!! As a result I never received instructions as to how to send it back and get my money back. The good reviews about customer service I've read shock me as I received absolutely no communication from them. Now I am stuck with a 500ML cup that is far too big for daily use that I can't send back and my money gone. So disappointed. Will not be ordering from this company again and I advise others to stay away too. If problems arise, they will not help you at all.”

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Posted 4 years ago

“Terrible service waiting on refund a week with no word”

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Posted 4 years ago

Hi Shauna, Many thanks for your mail. I've just had a quick look at our system and can see that your order was refunded on the same business day that you requested. Any other questions, please contact support@northxsouth.ie. Please be sure to check your spam box incase your ticket updates are in there. Best, Andy

Posted 4 years ago

“My product didn't arrived yet.”

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Posted 4 years ago

Hi Leszek, Thank you for bringing this to our attention. I can confirm the parcel was dispatched on time however you live in an area where parcel volumes have increased significantly - resulting in delays. If you have any further questions, please contact our support desk - support@northxsouth.ie and myself or one of the team will respond as fast as we can. Best, Andy

Posted 4 years ago

“I order last Saturday,today Friday but still not yet received the item...its said 2 or 4 working day should get the item...!!??”

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Posted 4 years ago

Hi Chris, I am pleased to see the parcel subsequently turned up safe and sound. Enjoy the coffee! :) Best, Andy

Posted 4 years ago

“How can a company operate but have no customer service? No response to email. No delivery of item and DPD cannot be contacted either.”

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Posted 4 years ago

“I didn't get the product so can't write ....”

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Posted 4 years ago

“Order impossible to track since tracking number given does not exist. No answer to emails. Order not delivered yet. Horrible.”

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Posted 4 years ago

Hi Joao, Our apologies for the delay in service. It’s a bank holiday today in our County Antrim support desk therefore we have yet to process the request you sent last night. We will follow up with DPD to locate/track the parcel and be in touch directly. Please note, as per the website we are not currently offering tele support. Best, Andy

Posted 4 years ago

“The item was faulty I asked a question online and I didn't get a response. Very poor. Very disappointed”

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Posted 5 years ago

Hi Roberto, I've just had a quick check and cannot see any support messages reference the order number, your name or email address? If you still need help with the water filters please contact support@northxsouth.ie Best, Andy

Posted 5 years ago

northXsouth Retail is rated 4.9 based on 4,815 reviews