northXsouth Retail Reviews

Name: northXsouth Retail
Address: 28-29 Acorn Business Centre 2 Riada Avenue Ballymoney Co. Antrim Northern Ireland, Ballymoney
Rating: 4.90

4.9 Rating 4,815 Reviews

98 %

of reviewers recommend northXsouth Retail

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Phone:

+44 (0) 2827238088

Email:

support@northxsouth.ie

Location:

28-29 Acorn Business Centre 2 Riada Avenue Ballymoney Co. Antrim Northern Ireland
Ballymoney
BT537LH

northXsouth Retail 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive my item. Still waiting”

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Posted 5 years ago

Hi Pat, As per the tracking your parcel was delivered on Tuesday at 14:31pm. Best, Andy

Posted 5 years ago

“Ordered 3 items. Only 2 were delivered. Short induction hob. Support northxsouth was very helpful and hob arrived 2 days later. Unfortunately when i opened the box the glass top was smashed. The service from northxsouth seems to be good but the delivery service is dreadful. Need to use better couriers.”

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Posted 5 years ago

“I still haven't received my order yet”

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Posted 5 years ago

“I will NEVER have anything to do with this company again and deeply regret ever having had any dealings with them.”

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Posted 6 years ago

Good afternoon, As discussed, we are of course happy to accept the return of your electric blanket on the condition that it has not been used/installed (or is faulty after use). As you noted in our conversation that you were not satisfied with the heat this would suggest that it has indeed been set-up. As lower than desired heat may indicate a fault (rather than an subjective preference), we have offered to collect the item free of charge for testing. We are particularly strict about returns for items of a personal nature for obvious reasons however this in line with our voluntary return policy provided pre-purchase and your rights as a consumer under the consumer rights act (formerly distance selling act) . We have offered to collect the blanket for testing and we will certainly process a full refund if the blanket is found to be defective. You might confirm by receipt. I have noted my details below for your convenience. Best, Andy Kilpatrick Andy@northxsouth.ie

Posted 6 years ago

“Did'nt get my delivery yet wrong size delivered 2 days ago. Have no idea when correct size will be delivered, no phone advising me of same.”

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Posted 6 years ago

Hiya Rosemary, I believe my colleague has been in touch reference the collection and replacement of your original order. Our understanding is that the parcel is out for delivery today (Thursday) however we are awaiting confirmation from the carrier. Your patience is appreciated at this busy time of year. Best, Andy MD - Northxsouth Retail Andy@northxsouth.ie

Posted 6 years ago

“I was waiting for my delivery on Friday. I received an email for an estimate time. But the delivery person never rang my phone to say he is near by. And later on that day I received another email that I wasn't at home. Also to rearrange another meeting was not possible yet, as i wasn't able to contact anyone. I wrote an email back to the second email that I never got contacted by my phone and that i would like to reschedule. I will change my review once I recieve my item.”

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Posted 6 years ago

Good evening Petra, I'm sorry to hear that you had trouble with your delivery. I've just had a quick look at our support notes and I cannot see an exchange so I'm assuming your email was to DPD? DPD will provide their intended delivery window (via email/text) however the driver will not communicate further so it's best to ensure that someone is home or designate a safe place for delivery via the messaging service. Typically a missed delivery will automatically be re-scheduled for the following working day which would be tomorrow (Monday). I'll give the depot a call in the morning to see if there are any further issues. Any questions in the mean time, let me know. Have a lovely weekend. Best, Andy Andy@northxsouth.ie

Posted 6 years ago

northXsouth Retail is rated 4.9 based on 4,815 reviews