“Níl an oiread sin le rá ach amháin go bhfuair mé an fearas beacht a bhí uaim agus gur tháinig sé gan stró ar bith agus gan mórán moille.
le meas, Barra”
“Unfortunately, I can not say that my experience with the store has been 100% positive. The delivery was quick but the item had some damage. I accept that the damage was caused by manufacturing fault as it's impossible for the store to open every single box and check if everything is working. However, I, as a customer who paid the full price without any discounts, hoping to get a new product, am not entirely happy with the solution the customer support has provided me.
Customer support only offered a refund for the item and asked me to send it back, however, they do not have the same item in stock anymore, which would mean not only I would have to go through the hassle of sending the item back (waiting for DPD driver as they do not provide the exact times of pick up), but also would be left without a replacement until they get more stock (date unknown).
The item was working fine, the damage was more cosmetic but still very visible and unpleasant. I had hoped that the store could offer me a partial refund or a gift voucher at least, but that was not an option from their side. So I kept the item with damage (as it is indeed in working condition) but I do feel unhappy because I paid the same price as if it was in perfect condition - it most certainly is not. I do not feel that was fair. Other than that, the customer service was polite and responsive.”
