NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 12,694 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 12,694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 11th April 2025

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for a refund on a pair of shoes returned on the 21st October… Parkynn (07811) 329666”

Helpful Report

Posted 5 months ago

“Sent second hand trainers. Clearly used- dirty, worn tread, tor box peeling. Pleased on quick response for return but disappointing there are no measures on place to prevent this.”

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Posted 7 months ago

“The trainers arrived quickly. Unfortunately there was a big stain on one of them.”

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Posted 1 year ago

“The service and delivery was very good. I wish to return the trainer and carry out my 90 day return policy. I would like to swop them for another Brooke’s pair. I find the trainer too spongy and heavy feeling. I had the older model about 5 years ago with now issues but this has changed since then. Can you confirm how I return and re-order? Nick”

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Posted 1 year ago

“Not a good pair of running shoes. I've previously had the similar Endorphin speed 2 prosheield which are superior in every way. There is very little bounce with these ane they are extremely unconfortable.”

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Posted 1 year ago

“Was disappointed that my brooks gave me blisters on first run: never happened before with brooks. Makes me question their authenticity,”

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Posted 2 years ago

“Love coming to the shop and have supported purchases from the shop when I could have bought cheaper online because of the service they provide. However this does depend on which sales person you get. I got the impression one of them was not really interested or too shy or unable to communicate effectively to actually order shoes for me from your warehouse but I insisted and got what I wanted. No one wants a pushy sales assistant but then there is the other extreme. I'm not saying this to upset said individual but I do want the shop to remain open and would suggest some training. I hope this review is useful and take in the spirit it is intented.”

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Posted 2 years ago

“The shoe doesn't look or feel as expected. The foamy inside the heal part folds in and crumbles each time i put the shoe on. How do I process the return?”

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Posted 2 years ago

“I placed an order for Topo Athletic shoes 9th August @ 2-35 pm. I sent an email to update the order @ 3-26 pm. Which was confirmed. Two phone calls got only an automated response. On receiving the shoes size 11.5 not 11 I'd updated to, I phoned and emailed asking if I could return for the size 11 as to long and loose. No reply, so I've bought inserts for £20 + in an effort to be able to use them Delivery 5 stars Consumer efforts 0 stars.”

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Posted 3 years ago

“I haven't received my order yet. I haven't got an update as to expected time of arrival.”

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Posted 3 years ago

“Shoes arrived damaged as the tongue on both shoes had begun to tear away from the shoe. But having to pay for returns is not worth it.”

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Posted 3 years ago

“Following placing the order on 5 August, I received an e mail on 7 August to say my order had been despatched. I contacted your Sales by e mail on 13 August to advise that the order had still not arrived. I received an e mail in response to confirm that the order had been despatched by Royal Mail, and was given a tracking reference (WM350193369GB). This merely states “any update will only be provided when we attempt to deliver your item” As of today, 17 August, the order is still to be delivered, and the tracking response is unchanged.”

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Posted 4 years ago

“I never received my order so I am surprised you ask for my review when you cannot even inform me where my order is”

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Posted 4 years ago

“Yes I got my package thank you”

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Posted 5 years ago

“I placed order on 17/11/18 i have not yet received my order”

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Posted 6 years ago

“Delivery was fine. But the trainers were a big disappointment. I ordered size 7 half a size bigger than my normal size. I couldn't actually get my feet into them as so small. Surely you should warn customers of the dreadful sizing of this brand. Postage both ways is expensive if I knew I needed to order a size 8 not only would I have been happy with my purchase but saved me some money. Returned !!”

Helpful Report

Posted 7 years ago

Hi Carolyn, Thanks for leaving your feedback. With regards postage being expensive both ways, we do offer 'FREE UK Delivery' as the default option.. but you have chosen to upgrade and pay extra. We're always trying to offer better value but are a small specialist shop. Commonly, those that are unsure on sizing use our free delivery, buying a few sizes and returning 1/2 of those boxes with someone like Hermes for the best value. It should only be a £3-5 and you'll have the size you wanted. Best wishes, Northern Runner Team

Posted 7 years ago

“1. I paid for International courier delivery, you sent it by Royal Mail. Refunding my DHL costs was a very poor substitute. I received the shoes on December 11th. 2. Sizing. Your ladies sizing chart said that UK 7.5 = US 8.5 WRONG UK 6.5 = US 8.5 and you would have seen that if you had looked in the tongue of the shoe. 3. I have a pair of shoes 1 full size too large and I really don't have the desire to keep this up by attempting to return the shoes, so my money is down the drain. I have no plans to shop with you again. You need to pay attention to the small details that make customers want to return returning customers”

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Posted 7 years ago

“Everything turned up as expected but the packaging was poor - the excessive use of parcel tape meant I used scissors and I managed to inadvertently cut the jacket - so I now have a small hole in the material.”

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Posted 7 years ago

“We paid additional postage so it would arrive in 1-2 days in time for a DOE Gold expedition.- it did not arrive 3 days after purchase. The positive was that refund was made 7 days later when no evidence of delivery was apparent”

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Posted 7 years ago

“What was advertised was not in stock. NR emailed me the next day with an alternative. That email sadly got lost, likely due to a spam filter. When I contacted them the next day the email was promptly resent and I accepted the alternative. The alternative item was dispatched 4 days later as again it was not in stock so came direct from Inov-8 and arrived 2 days after dispatch (i.e. 8 days after the initial order). NR did refund the fee for 1-2 day delivery. (Edited at the request of NR who thought my initial review was too harsh)”

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Posted 7 years ago

NorthernRunner.com is rated 4.9 based on 12,694 reviews