NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 12,738 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 12,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 14th April 2025

ADAM MILGATE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One order with 4 items. First part delivery arrived ok but slightly later than expected . Second part of the order has been despatched (a day after first) but has not arrived yet and no details or follow up have been received. So mixed experience. 2nd order just placed so I will see if this one can improve.”

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Posted 3 years ago

“La commande s'est très bien passée, les chaussures sont très bien, elles correspondent exactement à la photo. La seule chose négative est que les frais de dédouanement ne sont pas compris dans le prix de vente il n'y a que les frais de port. C'est assez décevant car ça m'a couté 23€ de plus que ce que je pensais. Il serait préférable de le signaler lors de la commande .”

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Posted 3 years ago

“Won't buy shoes online again. I thought these would be wide fitting but they were narrow. I have to pay return postage.”

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Posted 4 years ago

“I received the wrong item however the matter was quickly rectified and I was reimbursed for the price difference.”

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Posted 4 years ago

“Delivery was disappointing as ended up being delivered at wrong address and hidden and it was found by the off chance So slightly disappointed”

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Posted 4 years ago

“Split order which was a pain as there a week apart otherwise 5 stars.”

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Posted 4 years ago

“Items were delivered very quickly. I ordered them in 3 sizes. Unfortunately, I need to test out the trainers as, after trying them on around my flat umpteen times, I'm not sure about them and can't tell how they'll fit on a walk/run. As they are so expensive, I don't want to risk it. Northern Runner only has a 14 day return policy which is the shortest I've encountered so I'm returning them and ordering them with Brooks instead (£13 more expensive but they have a 90 day return policy & you can wear them outside as much as you like in this time - brilliant).”

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Posted 5 years ago

“The shoes were delivered on time and i stress that i have no complaint with Northern Runner whose service is excellent. Unfortunately, even though they fit, and i have had 3 pairs of Altra Lone Peak's already, these shoes are of very poor design and quality. The material they are made from on the upper is so stiff in cold weather that they don't bend correctly, and when i walk they make a strange popping sound which is really off-putting. The shoes are really uncomfortable and the stiffness of the material and where it bends has worn away the top of the joint above my big toe. I am really disappointed. Its a lot of money to pay for ruining my feet. I wont be buying Altra shoes again. I wish i could get a refund :(”

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Posted 5 years ago

“I ordered a pair of Inov-8 Terraultras on a Wednesday evening as a spare pair of shoes for a race on the weekend. I paid the next day delivery fee but the shoes only arrived on the Monday. I have contacted Northern Runner for a refund of the delivery fee but have yet to have this resolved. That being said I had been in the shop the week before and the service had been good.”

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Posted 5 years ago

“The shoes were significantly smaller than I figured. I am a 10.5 us amd the chart said 7.5 was equivilant. But I am now thinking I would be a 8.5 at this point. Very dissapointed.”

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Posted 5 years ago

“Trainers took 7 working days to arrive and I didn’t have them in time for my race 5 working days after I placed my order”

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Posted 5 years ago

“I had to return the shoes but they were reluctant to accept in the store and pushed for me to return via post! In the end they did process the return but it shouldn’t have to be so difficult!”

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Posted 6 years ago

“thank you very much finally got the package and looks very good but i had to pay 315kr and i do not know why”

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Posted 6 years ago

“Good product but not cheap and the box it came in was pretty roughed up”

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Posted 6 years ago

Hi Ben, Wow, we'd never let a box leave us looking like that and it is a totally unacceptable condition for a box to arrive in, we 100% agree, and will launch an investigation with Royal Mail. Did you get a chance to mention it to the personal delivering? It sounds like the product was unaffected, which is good news. Enjoy your shoes, happy running!

Posted 6 years ago

“Item as ordered. Hubby likes it. Only "gripe" is how long it took to get here, but, then again, we are classed as living "in the back of beyond"!!!! (NE Scotland)”

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Posted 6 years ago

“Original order went missing, however a replacement pair eventually arrived from the manufacturer. Unfortunately it took nearly 2 weeks for my shoes to arrive. We got there in the end.”

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Posted 6 years ago

“Goods were firstly out of stock, then they never arrived, lost in post but refund was given”

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Posted 6 years ago

Apologies for the confusion with stock initially. As you mentioned, we did send one out as soon as it came in. Unfortunately this remains with Royal Mail to investigate where your parcel has gone.

Posted 6 years ago

“Initially I was very unhappy as I ordered and paid for (WEB51220) 3 pairs of socks but only 2 arrived. I contacted your sales dept and got a very rapid response from Charlie who apologised and mailed the 3rd pair straight away. Charlie saved the day with prompt action as they were for my hols - otherwise I would have been scoring 1.”

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Posted 7 years ago

Hi Jane, We are very pleased that you got your third pair in quick time! Have a great holiday and enjoy the injinji socks. They really are awesome!

Posted 7 years ago

“The trainers off great support, but the are not very wide. I am a 4e fitting and these are a narrow 2e fitting. Even adding an extra half size didn’t make them wide enough.”

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Posted 7 years ago

Hi, Thanks for your feedback. They do indeed offer great support and do not advertise as comparing with 4E or Extra Wide. If you are a regular 4E (which brands like Brooks and New Balance use) unfortunately 'Wide' in a Hoka shoe just isn't going to compare. All brands are different and Hoka do not offer an 'Extra Wide' at this stage. We recommend you therefore stick with 4E in brands that use this system, to ensure you've got plenty of wiggle room. You could also try a brand like Altra, but order a size or half size larger, as they fit a little small across the board. Please call us for advice on sizing or message us on Facebook to avoid disappointment, we'd be happy to help. Best wishes, Northern Runner Team

Posted 7 years ago

“Website good,easy to manoeuvre and plenty of choice.not the cheapest prices for everything if you want to shop around but reasonable for a one stop shop. My first order went very well and delivery was ok. Unfortunately my second order not so good. Although the system allowed my order to be placed and money taken ....I received an email saying neither item was available and they had tried to source but couldn’t. Did offer alternatives which was good but I was trying to complete a set.at this time of year a little disappointing when you think you have in theory done your shopping.easy solution is if it is not in stock do not allow the order to be accepted.”

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Posted 7 years ago

NorthernRunner.com is rated 4.9 based on 12,738 reviews