NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 12,738 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 12,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 14th April 2025

ADAM MILGATE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered shoes on line Paid for them and they arrived at the address I gave. The postal service tracking system didn't operate but they usually dont so no change there , but that's nothing to do with northern Runner other than its the postal service they chose”

Helpful Report

Posted 7 years ago

“I ordered some end of line Hoka Challenger 2 trail running shoes at a reduced price and they arrived promptly through the post.”

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Posted 8 years ago

“Good price”

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Posted 8 years ago

“Everything arrived swiftly and happy with all products but i ordered 2 pairs of running socks and they were all lefts so i have four socks for my left foot but none for right.”

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Posted 8 years ago

“Hard to right a review because you sent the shoes as ordered but I payed for next day n didn't get them for 4 days ! Not your fault but nobody to contact for help !! Need to take your delivery firm to book!”

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Posted 8 years ago

“An excellent service on all respects - Thanks”

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Posted 8 years ago

“I ordered a pair of size 11 running shoes and paid for express delivery. I heard nothing apart from confirmation the money had been taken. I chased with a email 4 days later when I should have had the shoes in 2 - 3 days only to be told that they had sold the last pair in my size and they have refunded the money. After some thought and Northern runners response I have revised my review to 3 stars. It was true that once I contacted them they did refund me quickly which is the most important thing really. what a waste of time for all”

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Posted 9 years ago

The order was initially placed on Sunday 27th December at 6.44pm. The following Monday 28th December was a Bank Holiday, so we would have been unable to despatch any post at all on this date as Royal Mail were not collecting parcels. The earliest possible date we could have despatched it was Tuesday 29th December. As soon as we realised that we have sold the last pair in our store, a refund was provided on the 30th December, so a refund was provided only 1 working day after the earliest possible despatch date.

Posted 9 years ago

NorthernRunner.com is rated 4.9 based on 12,738 reviews