North London Appliance Repairs Reviews

Name: North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.08

4.1 Rating 878 Reviews

77 %

of reviewers recommend North London Appliance Repairs

4.1

Based on 878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

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“Customer service from North London Appliance Repairs was appalling. I received emails and texts stating that an engineer would arrive between 12 and 2 pm and I would receive a call an hour before. I received a call from an unknown number at 9:49 am, missed it, received no voicemail or text and called back three minutes later that went straight to voicemail. Without knowing the context of the phone number, I did not leave a message. I received an email at 9:56 am stating that an engineer was going to arrive in 19 minutes and if that was not suitable to call and re-schedule. I took no action and received no indication that anyone arrived at my home. Miraculously at 10:29 am, I received an email stating "Your Appliancentre Repair Service has been completed." which is how I have a link to leave a review. No service was completed. I waited between 12 and 2 pm, calling the number and leaving a voicemail at 1:30 pm asking for a call back, which was not received. I contacted my landlord who booked this service after 2 pm, to which I missed a call at 2:51 pm from North London Appliance Repairs and returned 7 minutes later. No apology or explanation was given as to why the engineer did not call back or visit at the determined time. The person answering the call was rude and condescending and treated me like it was my fault the engineer did not show up. He cancelled the return appointment on me and hung up. Terrible service I would not recommend to anyone.”

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“I bought a fridge freezer two days ago from this company and I would like say I’m very happy with their service, highly recommended”

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“I paid £120.00 for an engineer to visit my home on the 16/10/20 to look at my Miele gas hob. The issue was that out of the 5 gas rings only 3 of them were working. The engineer informed me that he needed to order parts in order to come back and fix the problem and that Appliancentre would be in touch over the next few days to let me know a) the cost of parts and b) when someone would be able to come back to finish the job. I didn’t hear anything further and so on the 21/10/20 I called the main office number and got put through to someone who told me that they would look into this for me and would call me back within the next few hours with an update. I never received a phone call. I called back again at 5.30pm on the same day to be told that everyone had gone home and that they would write a note for someone to call me the following morning. Again, I didn’t hear anything back. I called again on the 22/10/20 in the morning and spoke to a very rude person who shouted, ‘we are trying to find you the part and we can’t locate it and the repair engineer is also looking for it, as you are in such a hurry why don’t you look for it yourself directly’? As you can imagine, I was slightly taken back by his aggressive and abrupt nature and so I asked for him to email me the name of the parts that I needed to order. He informed me that he was going to do this shortly. Three hours passed and I had not received an email so again I called up to ask for this email and the following email attached was sent to me. The email clearly stated that they had managed to locate a part in Ireland so I was confused to why they didn’t order the part from the link sent? So again, I called up to ask the question and again the aggressive and rude man exclaimed ‘they don’t deliver to the UK’ and told me to find the part myself. How was I supposed to know this piece of information from the email sent to me? At this point, I was so disgusted with how I had been treated and spoken to that I called up and asked to speak to management. The man simply said ‘no’ and put the phone down on me. This happened twice. What kind of customer service treats and speaks to their paying customers in this manner? How can this be okay when I have paid for a service for £120 and then for it not to be rectified? Furthermore, why is it my responsibility as the customer to find the replacement parts? I have now emailed the your customer service team on the 23/10/20 requesting a full refund and if I do not hear back within 14 days, I will submit a court claim based on the above information. I really don’t want to have to go down this route but I feel like I have been robbed and not given a full service that I paid for. I equally am disgusted with how I have been treated by their team. Would not recommend.”

Helpful Report

Hi Mrs Anouska Hazan, We are sorry to learn of your experience with Appliancentre. We sent an engineer on Friday 16.10.2020 at 2-4 to check a Faulty Miele gas hob, the engineer checked the hob and explained that we are going to order the parts and return to install them and it would normally takes between 2 to 4 working days based on availability. You called on Monday to check if the part has arrived and we told you that we don't order parts on weekends! and we will check for the part and get back to you. The part wasn't available to order and we could find it from one supplier in Ireland which we emailed you with the details of the part and even the link to the website we find the part from in Ireland. As we couldn't find the part we agreed to refund the payment minus our standard diagnostic charge which is £48 (£40 +VAT) This is mentioned in our Terms & Conditions under the heading "ISSUES THAT MAY ARISE DURING YOUR REPAIR". (Where we cannot obtain spare parts from our suppliers to repair your appliance, we reserve the right not to fix your machine. Under such circumstances, we will only charge the diagnostic / administration fee, which is £40 excluding VAT. ) Also we do not offer full refunds so you don't write us negative reviews. We value the honest feedback of our customers, using a third party ensures there is no bias, editing or fake reviews. Kind Regards North London Appliance Repairs

“Great service and super nice, helpful guy. Thank you Adnan.”

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“Very happy with the service”

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“Kamran came on time, diagnosed the fault quickly and accurately, carried out the repair efficiently. Very happy!”

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“Your man turned upright on time He knew what the problem was with my Meile and open the door The controls did not light up As the machine was around 20-30 years old he suggested that mother board had broken and it might be a good idea to buy a new machine I will recommend your Service to my friends John willcocks”

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“Hi Our repair man Kamran was excellent. On time, clear explanation and quick resolution to fix my washing machine. I’ll definitely use this service again.”

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“Very friendly and helpful person”

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“Prompt arrival. Polite . Covid aware wore masc. helpful advice. Job done.”

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“Hi Our repair man Kamran was excellent. On time, clear explanation and quick resolution to fix my washing machine. I’ll definitely use this service again.”

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“Scintillating”

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“I contacted this firm to repair my oven and an engineer was sent. The engineer only spent about 10 minutes having a surface look at the oven but promised to come back to me with recommended spare parts and costs to repair, but noted replacement may be more cost effective. I followed up the next day for an update and left a message which was not returned. I followed up the next day and again a promised return call was not received. I called again and finally was told that I had to replace the oven. I formally complained about not meeting expectation provided by engineer and received email to say he did look at the oven and suggested a part to repair, which was not true from the earlier call. I complained and asked for a refund and was told I could have a part refund due to not being able to refer. I did not accept this and am still awaiting a full refund. Please note I arranged for an engineer from another company to come visit who found a minor fault and he is obtaining spare parts and undertaking a repair. The company has been rude and unhelpful at every stage and has no concept of customer service. Extremely disappointed and would not recommend at all. I think it is just a ruse to try sell a new appliance and they don't have competent repair engineers.”

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“Excellent service and very efficient. Booked online one evening after the cooker packed up and they came the next day and fixed it. Very pleasant engineer. I have used them before with same level of service. Good price too. Very pleased with the service.”

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“The most unreliable Company ever!!”

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“Sam Samiei did a very good job fixing our washing machine today.”

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“Sam Samiei did a very good job fixing our washing machine.”

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“Excellent and timely service by Kamran.”

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“Prompt and efficient.”

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“I hate to give 1 out of 5. Why is '0' not an option? Absolutely TERRIBLE service. Strongly advise anyone AGAINST using these people. Here's what they do. - Arrive (3rd time lucky). 1st time - did not book the appointment in their systems. 2nd time - did not arrive in their 10-12pm allocated slot so decided to turn up 2 hours later after no contact, when I was not in. - On arrival, they look at the appliance to be repaired. Comment on something totally irrelevant that does not need fixing, but tell you it 'really needs fixing' and then charge you for it. - Can't repair appliance which is to be repaired because they 'can't undo the screws'... which apparently is a 'common problem'. This means that they will 'have to come back again to sort the problem (another cost) and order spare parts'. - If it is such a 'common problem' - why don't you have the parts in your van, which is essentially your selling point on your website? - Charge you for 2 'call outs' from looking at 2 appliances and fixing NONE of the problems - surely a call out is a fixed cost?! Oh, then add VAT as well. I called up to make a rational and formal complaint, to which the angry guy at the other end of the phone HUNG UP on me, after trying to fob me off with some irrelevant excuse. DO NOT BOOK WITH THESE PEOPLE, YOU WILL REGRET IT!”

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North London Appliance Repairs is rated 4.1 based on 878 reviews