North London Appliance Repairs Reviews

Name: North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.07

4.1 Rating 900 Reviews

77 %

of reviewers recommend North London Appliance Repairs

4.1

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

Write Your review

Tell us how North London Appliance Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

North London Appliance Repairs 5 star review on 13th February 2025

Julia

North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would, we booked online and to be fair missed the email to confirm the booking, we called Friday and rebooked, asked for a text confirmation, never received called a further 3 times, was told verbally booked, called again today, the rudest customer service person who advised the system down and no booking. This company do not know the importance of courtesy or customer service - do not use!!”

Helpful Report

“Terrible experience, I would advise not to use this company. This company charged me for a call-out and said the repair would be included in he fee. At their visit they said they needed to source a replacement part and would come back to fix it. After several months not hearing anything, I asked them for the description of the part so I could source it myself. They ignored my emails and when I did call, hung up and blocked my number. I have since used the Appliance Centre who came and fixed it on a first visit and said the parts and job was nothing unusual. North London Appliance Repairs seems to be a complete farce and I wouldn’t waste my time with them.”

Helpful Report

“The engineer turned up towards the very end of the appointment window and at the wrong address. He called me to find the right door and turned up 10 minutes after that. When he arrived he went onto his phone/tablet for about 5 minutes and then said my drum was broken and the machine can't be repaired. He didn't look at the machine at all or take off any panels. He didn't look at the machines manual or attempt any repairs at all. When I booked the appointment inwas quoted £62 but when he charged me it was £75 because of VAT. That was NEVER stated to me as being separate. Having separate VAT is not how we do things in Britain. This was abysmal service and I'm fuming over wasting £75 on being told to just buy a new machine. Which the engineer conveniently said can be bought from his website. That seems like what the plan was from the start. Charge me just to tell me to buy a new machine from your website.”

Helpful Report

“I was told an engineer wasn't available for my make of washing machine so appointment was cancelled.”

Helpful Report

“Original appointment no show. Turned up hours late on next date. Did not provide a report or a quote for replacement parts as promised. Just charged for call out and no follow up. Would not use again.”

Helpful Report

“Disappointing service. Made the mistake of requesting service on a Friday, for a standard Dishwasher repair, expecting that Monday or Tuesday appointment might work. Called each day, promised a new arrival slot twice, but only to be finally told on Wednesday morning that the following Tuesday, was the best they could do, and maybe i should consider another company. Which I promptly did, with a verified next day service. Three days wasted when an simple up front statement that 'we don't have cover in your area this week' would have sufficed.”

Helpful Report

“Overcharged us for a basic diagnostic service, pushed us to order expensive parts (£150) that would take a week to arrive, told us our machine was over 10 years old and the whole thing needed replacing; recommended we just order an entirely new machine (£500), through them. We went elsewhere and they fixed the problem on the same day for (£40), said that the machine was 2 years old (which matches our paperwork) and that the part that was broken was widely available and inexpensive - they had it to hand. We don’t recommend or trust Appliance centre North London.”

Helpful Report

“They decided they weren't interested in the booking I made. When the engineer didn't show, I gave them a call, hoping to rearrange. They said they'd sent a cancellation email at 9am, which they hadn't. I was trying to ask whether I could rebook, and the guy hung up on me. Then he sent the cancellation. I could have handled the wasting of my time, but the rudeness I think was entirely uncalled for.”

Helpful Report

Hi Darren Palmer, Many thanks for your multiple reviews, as stated on the email we sent upon booking and on the website, that all bookings are subject to confirmation by our Customer Services Team (usually within 1 business hour by phone, text message and/or email). Bookings made after 6pm Monday to Friday or after 3pm on Saturday or Sunday/Bank Holidays will be confirmed on the next working day. You made the booking on Saturday afternoon and we sent you the email today morning at 9:14 and spoke to you on the phone as well this morning. We didn't confirm your booking and decided to cancel it or not interested in it. Your booking wasn't confirmed and we informed you in advance. regards, North London Appliance Repairs

“This service, for a gas oven, was booked with full details - only for us to be told by the engineers who came that you did not do gas ovens. It would have been obvious to your call handler, because of the model number, that our appliance was gas. Then, to add insult to injury you charged £48 for the call out as a result of YOUR OWN MISTAKE. I expect an immediate refund.”

Helpful Report

Hi Rob, We just checked the phone records and you said that you have a dual fuel cooker which has an issue with the control. You did provide the model number and you said it's dual fuel (top gas/oven electrics) and our team checked for the control and provided you with the quote. If we knew that you have a problem with the gas part, we would have sent a gas safe engineer. The engineer explained that to your partner today. Also, the callout charge is clear both on the website and over the phone so no mistake on our part and no overcharge.

“I paid for a repair no communication just a casual verbal report to our tenants saying motherboard was not working. No repair no note to me the client please return my money.”

Helpful Report

Hi, Mx Cany Ash, How can we refund you when you haven't paid the callout charge yet? we would send you the full report with the part breakdown as soon as you pay the invoice! The invoice has been sent to this email and the payment link to your number. Email: cany@ashsak.com Please arrange the payment and we will provide the report and complete the repair. regards, North London Appliances

“Hung up on me! So rude! I called to see if they had availability within 24 hours- they did not. Then he hung up on me when I said I would call around- before I had a chance to say that I would call him back! So rude I will never use their services.”

Helpful Report

Hi, We just checked the phone record and no one hand up on you?! You were looking for a repair on Sunday which we explained to you we cannot provide as we are closed on Sunday and you told us that you will call around! regards, North London Appliances

“Have your wits about you with this company. Their aim is to sell you a new machine rather than repair your existing one. The technician ran “tests” with a voltmeter on parts of the machine which would not have an electrical current. When I challenged the technician on this he would not back down. Maintained that it was the compressor which had failed, when I asked him to check for a blockage this resolved the issue. Had I not challenged him on this, he would not have investigated. He was basically out to make a sale and prey on uninformed customers. After this, I called the office with feedback that this had happened. I was spoken to be a very aggressive person. When I said, “I feel like you’re being very aggressive”, he said, “yes I am, the problem was fixed, you cannot complain” and then terminated the call. I would not use this service unless you feel that you can confidently challenge the technician, in future I’ll use the manufacturers service which I’d only marginally more expensive.”

Helpful Report

Hi Mary, Our engineer spent 40 minutes at your property and fixed your dryer and we didn't understand why you are complaining?! You called and said that he was pretending that he is repairing it :) and we told you from the job report we can see that he repaired the appliance and tested it before charging you and leaving the property. Usually, people complain when their appliance is not fixed or they are paying for nothing! in your case the complaint doesn't make any sense. " The technician ran “tests” with a voltmeter on parts of the machine which would not have an electrical current." How do you know that? The engineer checked the door lock which is a switch and has an electrical connection to it? regards, North London Appliance Repairs

“Came to fix a leak from dishwasher agreed there was a leak but could not fix it. Spent money to tell me what I already knew but no fix offered. Waste of time and money”

Helpful Report

“Came to fix a leak from dishwasher agreed there was a leak but could not fix it. Spent money to tell me what I already knew but no fix offered. Waste of time and money”

Helpful Report

“Waste of time service light and alarm going off four days no engineer return like refund”

Helpful Report

Hi, Could you provide your job number? We dont have any records under your name or email address? North London Appliances

“Waste of time service light and alarm going off four days no engineer return like refund”

Helpful Report

“I am very disappointed with the customer service of this company as after cancelling an order i am still waiting for my refund after 30 days . I have not received any reply’s to my emails”

Helpful Report

“Phone agents are very rude and unhelpful”

Helpful Report

“Repair was not completed.”

Helpful Report

“i was charged but the engineer didnt even inspect my fridge. when i called to explain I was shouted back without given a chance to explain and threatened that the collections department would handle my case i m deeply disappointed by the service”

Helpful Report

Mr Chris Ari, You booked an appointment for today morning for your Smeg Integrated Fridge/Freezer and when the engineer arrived you didn't let him in even though we paid £11.50 for parking! The job was confirmed and confirmation and tracking were sent to your phone number and email. Also, you called us 3 times today asking for eta although you had the tracking! Our team spoke to you professionally and still waiting for the callout to be paid. Are you happy for us to share the phone recording? North London Appliance Repairs

North London Appliance Repairs is rated 4.1 based on 900 reviews