North London Appliance Repairs Reviews

Name: North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.07

4.1 Rating 894 Reviews

77 %

of reviewers recommend North London Appliance Repairs

4.1

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not have a good experience with North London Appliance Repairs. The engineer was physically unable to move the washing machine out from under the sink. I had to do it for him. Throughout the job he kept complaining about how Hotpoint washing machines were terrible. When he installed the new pump, he forgot to connect the pump to the power and started trying to test it while it was still disconnected. I tried to help him: whenever I ventured an opinion he told me I was wrong, but in each case he ended up having to follow my advice later. For example, I told him it would be easier to move the washing machine if we detached the cupboard door (which is attached to the washing machine). He told me there was no need to do this, and told me I was silly to keep suggesting it ... then later, when it became obvious that taking off the door would be helpful, he took it off himself. Unfortunately, he ignored me when I told him which hinges to unscrew. As a result, the door is now permanently damaged and is no longer aligned with the adjacent cupboard door. He also completely mangled one of the feet on which the machine stands when he put the machine back into its original position. This makes it almost impossible to pull the machine back out again. All in all, I found this engineer to be rude and inept.”

Helpful Report

“One of the team on the phone was very aggressive and hang up yet even when I was talking. We are letting agent and if the service is good, we wanted to ask again but we had a bad experience at the first job.”

Helpful Report

Ms Minako Nonaka, Your booking was between 10-12 today, We confirmed it by phone and sent you a tracking to your email and as sms. The engineer was at the property at 10:46 and no one open the door or answer the phone! You called us at 12 saying no one visited and when we told you about the earlier visit you asked us if we can send the engineer back! We explained that the engineer went to the next job and once he finish there he will call you and return and since that we received 5 calls every 5-10 min asking for an update! Select item 020 8371 **** 05/09/2024 12:40 020 8371 **** 05/09/2024 12:21 020 8371 **** 05/09/2024 12:17 020 8371 **** 05/09/2024 12:16 020 8371 **** 05/09/2024 11:56 When you book an appointment and confirm the time make sure someone is there to open the door instead of complaining or writing negative review.

“missing delivery timeslot for my fridge/freezer already 3 times.... Customer service think that they can resolve the problem hanging the phone on me, formal complaint has been created and ready to take to trading standards, avoid dealing with them at all costs!!!!”

Helpful Report

“Problem: Miele washing machine error code F10: It started all well the engineer (Ali) arrived on time and diagnosed that the machine needs a new control module & inlet valve. I paid the £96 incl VAT and off he went. Then it took some days until I heard back. They then said that they cant get hold of the spare parts, so nothing they can do about it! My Miele is only 3 years old :( I then tried to get a receipt and a detailed report - after emailing them several times and calling (Sam hung up on me about 2 x times) still nothing! I would not recommend using Appliancentre. I called Miele directly and they will do the repair including spare parts for £279 incl VAT - a lot of money, but they can get the parts and know what they are doing! Nikki - N1 London”

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“The engineer did a very good job and he was very polite and professional”

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“Excellent service. Prompt efficient and enormously helpful. I thoroughly recommend this firm”

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“I booked because they seemed cheapest and had next-day availability but I wish I'd read the negative reviews first. Despite my booking going through, I never received an email. When I called to check on the status they told me it had not been confirmed - but I don't know how I was expected to know this when I never got an email. Then the operative hung up on me. When I called back to politely ask why, I was hung up on again. Useless and rude.”

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“Sad outcome in that our oven too old to be worth repairing, but professional and courteous service.”

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“The engineer was late, and I am still awaiting the report. I didn’t think it was very professional.”

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“Within an half an hour the dish washer had again stopped without completing the cycle I was told that the machine might need a new part but not informed what that would cost The rather unhelpful advice was to buy a new machine”

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“Helped us identify an old John Lewis washing machine with a non-serviceable rubber seal. Happy with the knowledgeable technician.”

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“Booked appointment for Saturday for cooker door to be repaired which I was told wasn’t a problem. No one turned up or called to say they were not coming. l made 7 phone calls to the company but no answer, I left message for return call but this did not happen either. Phoned them on Monday to find out when I can expect them to carry out the work the gentleman said he will check and put the phone down. When I called back to ask the reason he became very loud and aggressive. I told him he didn’t have to shout as I just wanted to know when they could do the work, he angrily told me to get the work done elsewhere and put the phone down. I tried several times to speak to Customers Services to make a complaint but each times the phone was hung up on me. I would not recommend using this company to customers and do not recommend companies having rude and unhelpful staff working for them.”

Helpful Report

“Everything was done efficiently & on time”

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Thank you so much for your amazing 5-star rating of North London Appliance Repairs! We truly appreciate your kind feedback and we're thrilled to hear that everything was done efficiently and on time. It's our top priority to ensure that our customers receive top-notch service, and we're glad we could meet your expectations. If you ever need any further assistance, please don't hesitate to reach out. Thank you once again for choosing North London Appliance Repairs!

“The engineer was good but we do not know how long it will take until the parts are delivered and our oven fixed!”

Helpful Report

Thank you for taking the time to rate North London Appliance Repairs with 4 stars! We are glad to hear that our engineer provided you with a satisfactory service. We understand your concern regarding the delivery time of the parts and the overall duration of the oven repair. Rest assured, our team is working diligently to ensure the fastest delivery possible. We appreciate your patience and understanding during this process. If you have any further questions or require any assistance, please don't hesitate to reach out to us. We value your feedback and look forward to resolving the issue with your oven soon!

“Called up this company to obtain a price to repair my oven, first call was dropped thinking it was a signal issue called them back again spoke to the same fellow asked a few questions and he put down the phone on me, he is so RUDE disgusting keep away from them like a barge poll”

Helpful Report

“Awful customer service - avoid like the plague. Booked a repair and nobody showed up, and no contact from the company. Then received a text a week later confirming a visit with an hour. Called to reschedule: they cancelled the booking and then hung up on me. What a joke.”

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“Very prompt response, timely arrival and clear explanation of the options.”

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Thank you so much for your fantastic 5-star rating of North London Appliance Repairs! We sincerely appreciate your kind words and are delighted to hear that you were satisfied with our service. We pride ourselves on providing a very prompt response, timely arrival, and clear explanation of the options available. Your positive feedback is truly encouraging and will motivate us to continue delivering excellent service to all our valued customers. Once again, we extend our heartfelt gratitude for your support and for taking the time to share your experience.

“Excellent service, on time arrival, and issue sorted within the price quoted. About to call them again for another assignment.”

Helpful Report

Dear RIAZ,Thank you so much for your fantastic 5-star rating of North London Appliance Repairs! We truly appreciate your support and are delighted to hear that you were satisfied with our service. We are thrilled to learn that you found our service excellent, with on-time arrival and the issue resolved within the quoted price. It's customers like you who make our job so rewarding, and we are grateful for your kind words. We would be more than happy to assist you with another assignment. Please don't hesitate to give us a call whenever you need our help again. We'll be ready to provide you with the same level of outstanding service. Thank you again for choosing North London Appliance Repairs. We look forward to serving you in the future! Best regards, [Your Name]

“Excellent, thanks 😊”

Helpful Report

Dear Rose,Thank you so much for your wonderful 5-star rating of North London Appliance Repairs! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our services. Excellent, thanks 😊 If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your satisfaction as our top priority. Once again, thank you for your support and kind words! Best regards, North London Appliance Repairs

“Very prompt response, timely arrival and clear explanation of the options.”

Helpful Report

North London Appliance Repairs is rated 4.1 based on 894 reviews