North London Appliance Repairs Reviews

Name: North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.07

4.1 Rating 893 Reviews

77 %

of reviewers recommend North London Appliance Repairs

4.1

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is extremely rude. They think they’re doing you a favour by coming out and getting paid but then don’t answer your calls and make you wait for a new part. Wouldn’t advise to use”

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“The company never responded to my booking, and it turns out they don’t do oven installation if you haven’t bought the oven from the company - despite suggesting they do. The guy on the customer service number had a poor manner and hang up - he’d obviously been dealing with too many complaints.”

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“Not good experience with washing machine repair service and even worse experience with customer service. We had a fault where the RCB fuse blew each time we plugged our machine is. The man turned up in the morning and without looking at the machine asked if we had already got the heating element to fix it. We advised he was here to diagnose the issue so asked him why did he assume it was the heating element (looking online it could be caused by a few different issues). He then pulled out and opened the machine and checked with his multimeter and said yes it's the heating element which would cost around £35 to replace (he didn't take the heating element out to inspect it which we thought was a bit strange). He then advised at 5yrs old it would be more cost effective to buy a new one. (Our machine would cost between £600 to £800 to replace so we were perplexed why it would be more cost effective. Looking online good washing machines should have a life of 10 to 15 years so fixing it should have been more cost effective to pay £35 plus labour). When we explained that to him he suddenly out of the blue added that our circuit board also needed replacing as well but couldn't explain clearly what was wrong with it other than pointing to his meter and saying he didn't get any reading from it (we thought it a bit strange 2 things would go wrong at the same time but perhaps sometimes it happens) and further he couldn't give any rough idea of the cost of the board (an experience service person should have had some idea). Nonetheless we requested that he provide a quote to fix the 2 items and he advised he would provide a report by that evening and customer services would get back to us asap. We paid the callout fee of £84 feeling somewhat uneasy. However no report or quote was provided that evening or next morning. The next day I rang and a very abrupt and rude customer service man called Sam answered and advised they were working on getting a quote but didn't give a time they would provide it by. I brought up some of our concerns about the visit we had but it was obvious he didn't want to listen and he cut me off mid sentence. When I rang back he again didn't want to listen and just spoke over me then cut me off. Third time I tried calling there was no answer from anyone. Looking at many reviews this appears a common experience from a lot of people. I just wish I had read the reviews before booking with this dreadful company. They appear to just want to make it difficult to repair your machine with the aim to try and get you to buy a new one. The customer service manners are shocking. Would not recommend this company at all.”

Helpful Report

Hi John Fletcher, We sent an engineer yesterday to check your Siemens washer and after checking the product the engineer reported that we need to order a heating element. The part wasn't available and he couldn't give you price yesterday. Today you called and we informed you that we are looking for the part and will call and confirm the price before we order it. For your info this is the link to Siemens website and you can see yourself that the element is NOT available to order. https://www.siemens-home.bsh-group.com/uk/supportdetail/product/WM14W590GB/12#/Tabs=section-spareparts/Togglebox=tb0501/ In your called first you claimed that the engineer didn't open the machine and told you to buy a new one! (which was a lie) after I told you that we have a photo of the machine that shows the engineer open it and also confirmation from the engineer that he checked the machine, you CHANGED your story and claimed that he just check it with multimeters! and we explained to you that's how they check the element! We always tell the customers that parts takes 2-4 working days to find and order and you didn't even allowed 24hours for a part that's not in stock with the manufacturer and we need to look around to find one. We appreciate customer taking times to write us a review either positive or negative but it has to be correct and not fake. regards, North London Appliances

“If I could give zero stars I would, we booked online and to be fair missed the email to confirm the booking, we called Friday and rebooked, asked for a text confirmation, never received called a further 3 times, was told verbally booked, called again today, the rudest customer service person who advised the system down and no booking. This company do not know the importance of courtesy or customer service - do not use!!”

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“Quick, efficient repair.”

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“Hibib Was very nice and helpful would recommend to anyone”

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“Efficient service, sadly my washing machine was pronounced dead, but arrangements for replacement were made quickly through the engineer. V professional service overall.”

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“Told me exactly what the problem was, arranged new appliance to be delivered all done within 10 minutes.”

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“Terrible experience, I would advise not to use this company. This company charged me for a call-out and said the repair would be included in he fee. At their visit they said they needed to source a replacement part and would come back to fix it. After several months not hearing anything, I asked them for the description of the part so I could source it myself. They ignored my emails and when I did call, hung up and blocked my number. I have since used the Appliance Centre who came and fixed it on a first visit and said the parts and job was nothing unusual. North London Appliance Repairs seems to be a complete farce and I wouldn’t waste my time with them.”

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“Tumble dryer part installed - one hour after engineer departed - tumble dryer not working again. Also, on booking I had said the oven needed a new door seal but the engineer knew nothing about it and did not have one. 4 days have passed and still awaiting a call from engineer on the ordering of new part for the tumble dryer.”

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“Top notch service overall”

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“Did a good job identifying the issue and fixing it! Appreciated the advice also given.”

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“Top notch service overall”

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“Really easy to deal with and washing machine was fixed very quickly. Very happy with this”

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“The engineer turned up towards the very end of the appointment window and at the wrong address. He called me to find the right door and turned up 10 minutes after that. When he arrived he went onto his phone/tablet for about 5 minutes and then said my drum was broken and the machine can't be repaired. He didn't look at the machine at all or take off any panels. He didn't look at the machines manual or attempt any repairs at all. When I booked the appointment inwas quoted £62 but when he charged me it was £75 because of VAT. That was NEVER stated to me as being separate. Having separate VAT is not how we do things in Britain. This was abysmal service and I'm fuming over wasting £75 on being told to just buy a new machine. Which the engineer conveniently said can be bought from his website. That seems like what the plan was from the start. Charge me just to tell me to buy a new machine from your website.”

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“I was told an engineer wasn't available for my make of washing machine so appointment was cancelled.”

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“Excellent service ! Thank you so much”

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“The engine explained everything to me about my washing machine. And I understand everything he said. Very please with the results. Thank you”

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“Came to repair dishwasher & really helpful..honest advice that it would be costly to repair & given age better to purchase new one. Pleased with service & will use again!”

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“Original appointment no show. Turned up hours late on next date. Did not provide a report or a quote for replacement parts as promised. Just charged for call out and no follow up. Would not use again.”

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North London Appliance Repairs is rated 4.1 based on 893 reviews