North Bikes Reviews

Name: North Bikes
Address: Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way, Bradford
Rating: 4.93

4.9 Rating 554 Reviews

99 %

of reviewers recommend North Bikes

4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North Bikes:

We are a small, independent company, based in the North of England, specializing in bicycles for all the family, with an emphasis on kids’ bikes.

Bikes have been a passion of ours since the late 1970s when it all began from a small shop in Idle, Bradford, West Yorkshire.

We believe in the bicycle - it’s a health tool, a transport solution, and a sport. A bike can unite friends and family for enjoyable days out, or extract your full potential in racing.

Over the course of 200 years, bicycles have undergone many changes and have transformed the way we travel, exercise and enjoy ourselves.

Against the backdrop that our society is continually facing concerning health and transportation challenges, we see bikes as part of the solution to the nation’s problems.

North Bikes is committed to encouraging people to get out on their bikes and enjoy the benefits of cycling!

We only work with reliable suppliers to deliver the best products at the most affordable prices and ship them to you regardless of where you live in the UK.

We always put the customer first and make every effort to ensure that your purchase is an enjoyable experience.

Visit Website

Phone:

+44 01274 442254

Email:

hello@northbikes.co.uk

Location:

Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way
Bradford
BD5 8FJ

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North Bikes 5 star review on 4th June 2024

Anonymous

Anonymous // 01/01/2019

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“Easy ordering and fast delivery. Excellent communication from North Bikes about delivery. Everything had been checked before sending so everything was perfect. Will buy from here again.”

Helpful Report

Hi Rebecca, It's great to hear you were impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience and it's nice to know it's appreciated. Kind regards, North Bikes

“North Bikes were so helpful and informative when buying a bike for my son, and went out of their way to make sure we were happy with the delivery slot. Would highly recommend!”

Helpful Report

Hi Nicola, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable and informed customer experience. I hope your son has lots of fun on his new Forme bike! Kind regards, North Bikes

“Brought lovely electric blue frog 73 for my daughter, very happy with North bikes service. Highly recommended”

Helpful Report

Hi Guy, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. I hope your daughter has lots of fun on her new Frog bike! Kind regards, North Bikes

“Amazing Service. We ordered a bike and had an apologetic phone call from the shop to inform us that the bike we ordered had minor marks on inspection, they quickly replaced and organised another to ship within a day, I felt this was in incredibly personal service. Top marks, and will use again”

Helpful Report

Hi Leigh, It's nice to know you're impressed with the personal service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

“Excellent Service. Well packed and prompt delivery. Also some great little additions. Highly recommended!”

Helpful Report

Hi Juan, It's great to hear you were impressed with the service, speedy delivery and free tools and pump. Warm regards, North Bikes

“The bike came promptly but needed a lot of assembly that was not clear in the item description”

Helpful Report

Hi Rakhi, I'm sorry to hear that you were a bit put off by the amount of final assembly required. If you encounter any problems, please do not hesitate to contact us and we will do our very best to help. Kind regards, North Bikes

“Excellent online retailer, I work in eCommerce and I can certainly say this is the best experience I had when ordering from North Bikes. From website experience, customer service follow up call to update me about the delivery being next day, to getting the bike in the post by a box manually checklist'ed the content of the box. Not to mention, the very well thought idea of adding tools that the customer needs to put it together (and not cheap tools!). Very well done on the business model, I challenge anyone to say that had a better expeirence elsewhere.”

Helpful Report

Hi Mohammad, What a lovely review! Thank you for your detailed comments regarding your personal experience of buying a bike from North Bikes. We always do our best to offer an enjoyable customer buying experience and it's nice to know it's appreciated. Kind regards, North Bikes

“Great selection of bikes and really good prices. Bike arrived quickly with all the tracking data. Bike arrived in pristine condition with lots of extras - pump and tools. All that you'd need to get setup, a great addition! Just superb.”

Helpful Report

Hi Tony, Thank you for your kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes

“Purchased 2 bikes for our twin girls birthday. David was extremely helpful in getting an overnight courier so they were here in time for said birthday. Highly recommended. Thanks David.”

Helpful Report

Hi Matthew, I am the person you spoke to, so it's only appropriate that I reply on behalf of North Bikes. It's nice to know you're impressed with the way in which your order was fulfilled. I hope your daughters have lots of fun on their new bikes! Best regards, North Bikes

“Great sevice- kept me informed of order status when there was only a short delay. Definitely would recommend and use again.”

Helpful Report

Hi, It's great to hear you were impressed with the service you received from North Bikes. Warm regards, North Bikes

“Amazing service. Excellent price. Ordered two bikes (for my twins) as the price was brilliant. A phone call from the shop the next morning to confirm the order and arrange delivery. Can’t fault them. Thanks North Bikes”

Helpful Report

Hi, Thank you for your positive comments regarding our customer service and competitive pricing. We always do our best to offer an enjoyable buying experience. I hope your twins have lots of fun on their new bikes! Kind regards, North Bikes

“I bought a Frog 44 in red for my sons birthday. I found North Bikes to be more then competitive in terms of price & the customer care was excellent. I will definitely shop there again. Thank you.”

Helpful Report

Hi Jennifer, It's nice to know you're impressed with the service you received from North Bikes and hope we can be of help for your next purchase. I'm sure your son will get lots of enjoyment from his beautiful new Frog bike! Kind regards, North Bikes

“Really great communication in particular from David who really helped me out when there was an issue with my order (manufacturer’s fault).”

Helpful Report

Hi, I am the person you spoke to, so it's only appropriate that I reply on behalf of North Bikes. It's nice to know you're impressed with the way in which your order was fulfilled. I hope the lucky rider has lots of fun on their beautiful new Frog bike! Best regards, North Bikes

“Excellent service from North Bikes. The bike was delivered quickly and all necessary instructions and tools was included with the bike. I’d highly recommend North Bikes”

Helpful Report

Hi Graeme, Thank you for your positive comments regarding our service and speedy delivery. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

“Seamless service. Speedy delivery. Bike was really well packaged. Also came with additional instructions (courtesy of North Bikes), which was significantly better than Raleigh's own! Also provided a nice spanner and alan key set to complete the bike build Would buy from again, and certainly recommend.”

Helpful Report

Hi Rhys, That's a really informative review which I'm sure will be useful to potential customers who might have reservations about ordering a bike online. It's nice to know you're impressed with the way in which your order was fulfilled. Kind regards, North Bikes

“Brilliant service, rang North bikes randomly after a Google search, and the chap was incredibly helpful buying a bike for 6 year old.”

Helpful Report

Hi, I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes

“Excellent service with a quick delivery would definitely order again”

Helpful Report

Hi, It's great to hear you were impressed with the service you received and speedy delivery. Warm regards, North Bikes

“I'd not heard of North Bikes before and came across them via a Google search when looking for a Frog 47 bike. They were one of the few stockists to have a Frog 47. Service was first class, communication channels excellent and lots of info was provided to support self assembly of the bike. Delivery was excellent and the bike arrived swiftly without issue.”

Helpful Report

Hi Ruth, What a lovely review! It's nice to know you're impressed with the way in which your order was fulfilled. I'm sure your daughter will get lots of enjoyment from their beautiful new Frog bike! Kind regards, North Bikes

“Best price I could find for the bike, quick despatch with fast delivery and an email sent with the assembly instructions (saving me having to find them). Good experience, happy shopper.”

Helpful Report

Hi Robert, It's great to hear you had a good buying experience and that you were impressed with our competitive prices, prompt dispatch, speedy delivery and general communication. I'm sure the rider will get lots of enjoyment from their beautiful new Frog bike! Warm regards, North Bikes

“Excellent service, quick delivery and kept updated at all times- would absolutely use North Bikes again.”

Helpful Report

Hi Clementine, Thank you for your positive comments regarding our service, speedy delivery and communication. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

North Bikes is rated 4.9 based on 554 reviews