North Bikes Reviews

Name: North Bikes
Address: Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way, Bradford
Rating: 4.93

4.9 Rating 554 Reviews

99 %

of reviewers recommend North Bikes

4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North Bikes:

We are a small, independent company, based in the North of England, specializing in bicycles for all the family, with an emphasis on kids’ bikes.

Bikes have been a passion of ours since the late 1970s when it all began from a small shop in Idle, Bradford, West Yorkshire.

We believe in the bicycle - it’s a health tool, a transport solution, and a sport. A bike can unite friends and family for enjoyable days out, or extract your full potential in racing.

Over the course of 200 years, bicycles have undergone many changes and have transformed the way we travel, exercise and enjoy ourselves.

Against the backdrop that our society is continually facing concerning health and transportation challenges, we see bikes as part of the solution to the nation’s problems.

North Bikes is committed to encouraging people to get out on their bikes and enjoy the benefits of cycling!

We only work with reliable suppliers to deliver the best products at the most affordable prices and ship them to you regardless of where you live in the UK.

We always put the customer first and make every effort to ensure that your purchase is an enjoyable experience.

Visit Website

Phone:

+44 01274 442254

Email:

hello@northbikes.co.uk

Location:

Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way
Bradford
BD5 8FJ

Write Your review

Tell us how North Bikes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

North Bikes 5 star review on 4th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good experience shopping at North Bikes. Great communication and fast delivery. Price was favourable when compared to other resellers.”

Helpful Report

Hi Paul, I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes

“First class support and very efficient delivery at a great price.”

Helpful Report

Hi John, It's great to hear you were impressed with the service you received and speedy delivery. Warm regards, North Bikes

“The customer service I received from David was first class.. Although the company doesn’t ship to Northern Ireland he worked with me and gave me help and advice for me to arrange to have the last spotty frog in the country collected and brought to me.. Thank you so much for everything I really appreciate it..”

Helpful Report

Hi Lesley Ann, What a splendid review! I am the person you spoke to, so it's only appropriate that I reply on behalf of North Bikes. It's nice to know you're impressed with the way in which your order was fulfilled. I'm sure the rider will get lots of enjoyment from this beautiful little Frog bike! Best regards, North Bikes

“Very helpful staff, were kind enough to help with videos on how to assemble - would recommend”

Helpful Report

Thank you for your kind comments regarding our customer service. We always do our best to put the customer first. Warm regards, North Bikes

“Bike was carefully wrapped and protected, instructions to assemble were clear and simple and all the tools needed were included. Brilliant service and will definitely use north bikes again.”

Helpful Report

Hi Stewart, It's great to hear you were impressed with the bike you purchased and the service North Bikes gave you. I'm sure the rider will get lots of enjoyment from their new bike! Warm regards, North Bikes

“I contacted North Bikes on the off chance they could help with replacing or repairing two of my pram wheels. David was professional & helpful from the start. Not the usual request for North Bikes, but he went out of his way to assist me. Brilliant customer service.”

Helpful Report

Hi Jennifer, I really appreciate the positive review you've left for me. Regards, David North Bikes

“We bought a bike for my daughter for christmas, Niorth Bikes offered a discount and good reviews which is why we chose them. Bike came within 2 days of ordering. We had an issue with the handle bars not being able to tighten fully once assembly was completed. David took my call, diagnosed the problem over the phone and sent out the tool needed in the post the same day which i receved the next day. This was amazing customer service, thank you to all at North Bikes. I would reccomend to all wanting to buy quality bikes.”

Helpful Report

Hi Andrew, Thank you for your positive comments regarding our customer service. We always do our best to put the customer first. I hope your daughter has lots of fun on her new bike! Kind regards, North Bikes

“I've ordered Squish 24'' bike for my 8yo daughter right after Christmas day and the bike arrived before New Year. I was very surprised by such a swift turnaround. Bike arrived in a good condition with checklist from North Bikes enclosed. It even came with 2 complementary bike lights. The bike itself is great. Very light. It it is lighter than my daughters previous Frog 18. She is happy, I am happy. Thanks North Bikes”

Helpful Report

Hi Grigoriy, It's great to hear you were impressed with the service you received, the speedy delivery and the quality of the bike. I hope your daughter has lots of fun on her new bike! Warm regards, North Bikes

“Really fast service!”

Helpful Report

Hi Neil, It's great to hear you were impressed with the speedy delivery. We always aim to dispatch our bikes within 24 hours of receiving an order. Warm regards, North Bikes

“I've just put together our son's first proper bike and want to give a big thank you to North Bikes. Not only was it reasonably priced compared to most other shops but it's come with everything we could have needed. The order came with clear instructions and they even threw in the correct spanner, allen keys and pump. Thanks!”

Helpful Report

Hi Peter, I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. I hope your son has lots of fun on his new bike! Warm regards, North Bikes

“Excellent service. Bike arrived the next day and was easy to speak to company to check it was in stock.”

Helpful Report

Thank you for your positive comments regarding customer service and speedy delivery. We always do our best to put the customer first. Kind regards, North Bikes

“Phoned to enquire about a bike for my little girl. The person that took the phone call was so helpful discussing which size of bike they would recommend ect. I purchased a 14” molli bike and helmet. Order was dispatched the day after ordering and delivery was quick. I couldn’t believe it so close to Christmas. Can’t wait to see my daughters face on Christmas Day. Thanks again”

Helpful Report

It's great to hear you were impressed with the service you received and the speedy delivery. I'm sure your daughter will love her new Raleigh Molli bike when she sees it on Christmas Day! Warm regards, North Bikes

“The price was really good. The delivery was very fast (the next day, I believe). The lights were not in the original boxes, just in envelopes, which looked suspicious at first, but the retailer explained to me that the limited edition lights (of different colours than black) were not packed in separate set boxes to allow for the choice of colour. Which is fair enough. The lights are genuine ones.”

Helpful Report

Hi Hanna, It's great to hear you were impressed with the speedy delivery. The reason the lights are not in their original boxes is that they are from a limited edition dealer multi-pack. Normally, when buying a Moon Mizar/Alcor light set, they would be presented in individual retail packaging. However, the only colour option would be the standard black colour. These limited edition colours (red, blue, white and yellow) aren't available in individual retail boxes and the only way to get them is via the dealer multi-pack option. The limited-edition colours are presented loose in a 12-pack display box. To clear things up I have now amended the website listing to be more transparent. Please note: Only the Mizar (front light) comes in the 4 different colour options; the Alcor (rear light) is always black. Warm regards, North Bikes

“what excellent service. bought a raleigh bike for our grandson. it was delivered within a couple of days. build instructions were very clear and the toolkit was very useful. thank you north bikes.”

Helpful Report

Hi Dave, It's great to hear you were impressed with the service you received and the speedy delivery. I'm sure your grandson will get lots of enjoyment from his new Raleigh Pop bike! Warm regards, North Bikes

“Cant fault the service. After being messed around by two other companies over a particular bike we wanted for our daughter, I called North Bikes and was promised they DID have it in stock. I ordered online and the bike arrived the very next day. All with a free lock and the basic tools for assembly included. Top marks. :-)”

Helpful Report

Hi Liam, I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. I hope your daughter has lots of fun on her new bike! Warm regards, North Bikes

“Fast, efficient and a delight to do business with. I wouldn't hesitate to buy from North Bikes again!”

Helpful Report

Hi Jennifer, Thank you for your positive review. I'm pleased to hear you had a good buying experience with North Bikes. I hope the rider has lots of fun on their new balance bike! Warm regards, North Bikes Warm regards, North Bikes

“Excellent service by phone and website. Thanks for help. Quick delivery. Our 2 year old very happy with his shiny Raleigh balance bike!”

Helpful Report

It's great to hear you were impressed with the service you received and the speedy delivery. I'm sure your little boy will get lots of enjoyment from his Raleigh balance bike! Warm regards, North Bikes

“Excellent customer service and communication. Cant fault them.”

Helpful Report

Hi Martin, Thank you for your positive comments regarding customer service. We always do our best to put the customer first. Kind regards, North Bikes

“Kids bike arrived very quickly. Fair price for bike and shipping. Bike well packed and fully checked by North Bikes before dispatch. Pleased with the bike and good service.”

Helpful Report

Hi Philip, Thank you for your positive review. I'm pleased to hear you like the bike and the service that North Bikes gave you. I hope the rider has lots of fun on their new bike! Kind regards, North Bikes

“I recently bought a Ridgeback bike for one of my Grand daughters from Northbikes. I found David to be knowledgeable; extremely helpful and friendly and when I need another bike for my other Grand daughter Northbikes will be my first port of call. First class.”

Helpful Report

Hi Stephen, I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. I hope your granddaughter has lots of fun on their new bike! Kind regards, North Bikes

North Bikes is rated 4.9 based on 554 reviews