North Bikes Reviews

Name: North Bikes
Address: Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way, Bradford
Rating: 4.93

4.9 Rating 554 Reviews

99 %

of reviewers recommend North Bikes

4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North Bikes:

We are a small, independent company, based in the North of England, specializing in bicycles for all the family, with an emphasis on kids’ bikes.

Bikes have been a passion of ours since the late 1970s when it all began from a small shop in Idle, Bradford, West Yorkshire.

We believe in the bicycle - it’s a health tool, a transport solution, and a sport. A bike can unite friends and family for enjoyable days out, or extract your full potential in racing.

Over the course of 200 years, bicycles have undergone many changes and have transformed the way we travel, exercise and enjoy ourselves.

Against the backdrop that our society is continually facing concerning health and transportation challenges, we see bikes as part of the solution to the nation’s problems.

North Bikes is committed to encouraging people to get out on their bikes and enjoy the benefits of cycling!

We only work with reliable suppliers to deliver the best products at the most affordable prices and ship them to you regardless of where you live in the UK.

We always put the customer first and make every effort to ensure that your purchase is an enjoyable experience.

Visit Website

Phone:

+44 01274 442254

Email:

hello@northbikes.co.uk

Location:

Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way
Bradford
BD5 8FJ

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North Bikes 5 star review on 4th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and exceptionally quick with delivery.”

Helpful Report

It's great to hear you were impressed with the ordering process and speed of delivery. Warm regards, North Bikes

“Wow what can I say one word FANTASTIC. I had gotten into a bit of a pickle with looking for a bike for my son and was finding it hard to get one delivered before his birthday. I called the number on the website got straight through, spoke to a really helpful gentleman, who even assured me that they had bikes in stock. Great so I go online order it it comes with a free hand held pump and a bike lock, bloody brilliant. From ordering the bike the same gentleman called me back to tell me I had just managed to order the last one and to inform me that they do Saturday delivery’s with no extra cost. Great service throughout the process o ordered the bike Friday afternoon it was at my address the next day Saturday before midday. Following that my partner ordered his daughter one the following day and exactly same thing happened. Very very impressed and the quality of the bikes are second to non. Thank you very much. I hope this gets passed on to the person I spoke too, he did an amazing job that day.”

Helpful Report

Hi Rachel, What a splendid review! I am that person you spoke to, so it's only appropriate that I reply on behalf of North Bikes. It's nice to know you're impressed with the way in which your order was fulfilled, and that you also appreciated the freebies (pump and lock) that came with it. We always do our best to put the customer's interests first so that they feel happy about the buying process from start to finish. Kind regards, North Bikes

“My daughter’s new bike was delivered within 48 hours. Brilliant service and would definitely recommend to others.”

Helpful Report

Hi Andrew, Thank you for your positive comments regarding speedy delivery and excellent service. I hope your daughter has lots of fun on her new bike! Kind regards, North Bikes

“Excellent service from north bikes. Absolutely horrific service from the courier delivering!”

Helpful Report

Hi Liz, Thank you for your 5-star review, even though you had a bad experience with the delivery company. I'm very concerned to hear about your courier experience and would like to ring you to gather more details if that's okay with you? We always strive for an excellent buying experience from start to finish for our customers and, although we personally don't deliver the items, we feel responsible for the courier company we use. This is the first instance that one of our customers has complained about receiving poor delivery service, but that's one too many in my book! Poor courier service aside, I hope the rider likes their new bike. Kind regards, North Bikes

“Fantastic service! Beautiful bike, great instructions tools provided free teddy and pump would definatley use again”

Helpful Report

Hi Miss Birchall, We're so pleased you chose to shop with us and really value you sharing your buying experience for others to see. I hope the young cyclist has lots of fun on their new bike! Kind regards, North Bikes

“Order placed and confirmed with delivery details. Order received earlier than expected, packaged sensibly and in perfect condition.”

Helpful Report

Hi Gillian, Thank you for your positive review. I hope the rider has lots of fun on their new bike! Kind regards, North Bikes

“Brill and customer service great prices and super fast delivery”

Helpful Report

Hi Chris, It's great to hear you're impressed with the speed of delivery, service and the prices we offer. I hope the rider has lots of fun on their new bike! Kind regards, North Bikes

“happy with my purchase. Quick delivery and the item is what i expected.”

Helpful Report

Hi Ronald, Thank you for your positive comments regarding the bike and delivery. Kind regards, North Bikes

“ordered my sons early Christmas present from North Bikes thinking there would be delays with delivery, but no, we had the bike 2 days after! and a nice man offered to build the bike to 99% complete before shipping! North Bikes offer proper and professional service and we wish them all the best for the future. Chris (happy customer)”

Helpful Report

Hi Chris, Thank you for your kind words. It's great to hear you're impressed with our service and speedy delivery. I hope your son has lots of fun on his new bike! Warm regards, North Bikes

“North Bikes we’re very efficient and friendly when dealing with our order. Unfortunately the item we had chosen was no longer available however they were quick to support us in finding an alternative. The customer service was exceptional and I couldn’t fault it. The delivery was also very speedy. Thank you so much, would definitely buy from you again.”

Helpful Report

Hi Helen, What a lovely review! It's nice to know you are impressed with the way in which your order was fulfilled by North Bikes. We always do our best to put the customer's interests first so that it makes for a pleasurable buying process from start to finish. Warm regards, North Bikes

“So impressed with the service received. Bike arrived quickly following a lovely call as to whether I wanted it built up or not. Looking forward to giving the bike to my son on his birthday.”

Helpful Report

We're so pleased you chose to shop with us and really value you sharing your buying experience for others to see. I hope your son likes his new mountain bike and has lots of fun on it! Kind regards, North Bikes

“Super quick delivery and bike was priced very competitively, would definitely recommend North Bikes and wouldn’t hesitate to use again!”

Helpful Report

Hi Emma, Thank you for your positive comments regarding speedy delivery and competitive pricing. I hope the recipient has lots of fun on their new bike! Kind regards, North Bikes

“Great customer service, ordered my bike on a Tuesday it came the next day. They called to chat through how it would come to ensure I was happy to finish the build from shipping. Would highly recommend this company”

Helpful Report

Hi Nick, It's nice to know that you are impressed with our customer service, speedy delivery and would recommend our company to others. I hope you get lots of enjoyment from your new bike! Kind regards, North Bikes

“Bike is of good quality however it needed significant assembly including knowing how to temporarily disengage the brakes which isn’t ideal when I’m not a bike expert and I brought it for my four year old son.”

Helpful Report

Hi Nicola, Thank you for your feedback. It's good to hear you like your Ridgeback MX16 and I hope you managed to do the final part of the bike assembly without too many problems? However, if there's anything you're not sure about, just contact us and we will do our best to help. Kind regards, North Bikes

“Excellent service.”

Helpful Report

Hi Helen, Thank you for your positive review. Kind regards, North Bikes

“Great prices, rapid service & reliable delivery! Very pleased with our daughters new bike!”

Helpful Report

Hi Elizabeth, It's great to hear you're impressed with the speed of delivery, service and the prices we offer. Kind regards, North Bikes

“Great service, great bike, good price and quick delivery. I've had awful experiences with other retailers before but would definitely use North Bikes again.”

Helpful Report

Hi Tim, We're so pleased you chose to shop with us and really value you sharing your buying experience for others to see. We always aim to provide the best customer service and speedy delivery. I hope you get lots of enjoyment from your Ridgeback Terrain mountain bike! Kind regards, North Bikes

“Excellent customer service and very fast delivery.”

Helpful Report

Thank you for your positive comments regarding customer service and delivery. Kind regards, North Bikes

“Excellent service. Free next day delivery. Bike was well packaged with good instructions. Super bike and free lock and pump were much appreciated.”

Helpful Report

I'm so pleased to hear you are happy with your bike and the freebies that came with it. We always aim to provide the best customer service and free, speedy delivery. Kind regards, North Bikes

“Great service, couldn't fault them. Easy to order the bike we wanted on the website, free pump, brand new tools included to fit the bike together. Packaged very carefully and included a checklist of all items inside with instructions. Next day delivery. We have a very happy 5 year old in love with his new bike and tools! Thank you!”

Helpful Report

Hi Claire, What a lovely review! It's nice to know you are impressed with the way in which your order was processed and packaged, and that you also appreciated the freebies (pump and tools) that came with it. More importantly, though, I'm pleased to hear your son likes his new bike! Kind regards, North Bikes

North Bikes is rated 4.9 based on 554 reviews