North Bikes Reviews

Name: North Bikes
Address: Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way, Bradford
Rating: 4.93

4.9 Rating 543 Reviews

99 %

of reviewers recommend North Bikes

4.9

Based on 543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North Bikes:

We are a small, independent company, based in the North of England, specializing in bicycles for all the family, with an emphasis on kids’ bikes.

Bikes have been a passion of ours since the late 1970s when it all began from a small shop in Idle, Bradford, West Yorkshire.

We believe in the bicycle - it’s a health tool, a transport solution, and a sport. A bike can unite friends and family for enjoyable days out, or extract your full potential in racing.

Over the course of 200 years, bicycles have undergone many changes and have transformed the way we travel, exercise and enjoy ourselves.

Against the backdrop that our society is continually facing concerning health and transportation challenges, we see bikes as part of the solution to the nation’s problems.

North Bikes is committed to encouraging people to get out on their bikes and enjoy the benefits of cycling!

We only work with reliable suppliers to deliver the best products at the most affordable prices and ship them to you regardless of where you live in the UK.

We always put the customer first and make every effort to ensure that your purchase is an enjoyable experience.

Visit Website

Phone:

+44 01274 442254

Email:

hello@northbikes.co.uk

Location:

Difiori Trading Limited T/A North Bikes, Unit 6 Newhall Nano Park, Newhall Way
Bradford
BD5 8FJ

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North Bikes 5 star review on 4th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Product exactly what we wanted. Sent with all the correct tools and instructions to build the bike. Fast delivery I would definitely use again and would recommend them as a fab company.”

Helpful Report

Hi Joanne, It's great to hear you're impressed with the service, quality of bike and speedy delivery. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

“Bike is awesome, my son loves it! Service was great too!”

Helpful Report

Hi Leanne, Thank you for your positive comments regarding our customer service and choice of quality bikes. We always do our best to offer an enjoyable buying experience. Kind regards, North Bikes

“Very good experience from start to finish. Good communication throughout and competitive pricing. Will try to use them again.”

Helpful Report

Hi Steve, Thank you for your kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes

“My Kinder mx 26 arrived very quickly and I'm very pleased with it. It's light and easy to cycle for my daughter. The gears weren't quite set up fully as they needed adjustment so I had to go on google for that once I'd adjusted the brakes. They still skip a little but my daughter is new to gears so that may be down to her. One problem is that the gear levers foul the brakes/handle on the right hand side so that you can't angle the brake lever down properlyso I would recommend different gears - the ones that are built into the handle bars. many thanks Becky”

Helpful Report

Hi Rebecca, It's great to hear you're impressed with the lightness of your Forme Kinder MX26 and speedy delivery service. I will give you a call to see if there's anything that can be done to remedy the problem with the angle of the gear shifter and brake lever. They are both independently angle-adjustable, so it should be easy enough to set them up to be comfortable for the rider. Kind regards, North Bikes

“Ordered a Frog kids bike online and it was delivered two days later. North Bikes also emailed over a manual and included a couple of tools in the box which were very useful in assembling the bike.”

Helpful Report

Hi Nick, It's nice to know you had an enjoyable buying experience with North Bikes. Kind regards, North Bikes

“Excellent in all aspects of customer service. Very impressed.”

Helpful Report

Hi Nigel, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

“Yet to put the bike together but excellent service from the team. They spotted issues with the bike they were going to send and let me know there would be a short delay to restock and make sure that what they sent was perfect. Thanks!”

Helpful Report

Hi Tim, It's nice to know you're impressed with the personal service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

“Bike arrived promptly and with all the tools needed to assemble. Very clear instructions from North Bikes also included. Very thoughtful. Highly recommend buying a bike from these guys.”

Helpful Report

Hi Andrew, Thank you for your informative review which I'm sure will be useful to potential customers who might have reservations about ordering a bike online. It's nice to know you're impressed with the way in which your order was fulfilled. Kind regards, North Bikes

“Great service from North Bikes , my daughter is very happy with her new bike ! Thanks .”

Helpful Report

Hi, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. I hope your daughter has lots of fun on her new Frog bike! Kind regards, North Bikes

“Easy ordering and fast delivery. Excellent communication from North Bikes about delivery. Everything had been checked before sending so everything was perfect. Will buy from here again.”

Helpful Report

Hi Rebecca, It's great to hear you were impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience and it's nice to know it's appreciated. Kind regards, North Bikes

“North Bikes were so helpful and informative when buying a bike for my son, and went out of their way to make sure we were happy with the delivery slot. Would highly recommend!”

Helpful Report

Hi Nicola, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable and informed customer experience. I hope your son has lots of fun on his new Forme bike! Kind regards, North Bikes

“Brought lovely electric blue frog 73 for my daughter, very happy with North bikes service. Highly recommended”

Helpful Report

Hi Guy, It's great to hear you're impressed with the service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. I hope your daughter has lots of fun on her new Frog bike! Kind regards, North Bikes

“Amazing Service. We ordered a bike and had an apologetic phone call from the shop to inform us that the bike we ordered had minor marks on inspection, they quickly replaced and organised another to ship within a day, I felt this was in incredibly personal service. Top marks, and will use again”

Helpful Report

Hi Leigh, It's nice to know you're impressed with the personal service you received from North Bikes. We always do our best to offer an enjoyable customer buying experience. Kind regards, North Bikes

“Excellent Service. Well packed and prompt delivery. Also some great little additions. Highly recommended!”

Helpful Report

Hi Juan, It's great to hear you were impressed with the service, speedy delivery and free tools and pump. Warm regards, North Bikes

“The bike came promptly but needed a lot of assembly that was not clear in the item description”

Helpful Report

Hi Rakhi, I'm sorry to hear that you were a bit put off by the amount of final assembly required. If you encounter any problems, please do not hesitate to contact us and we will do our very best to help. Kind regards, North Bikes

“Excellent online retailer, I work in eCommerce and I can certainly say this is the best experience I had when ordering from North Bikes. From website experience, customer service follow up call to update me about the delivery being next day, to getting the bike in the post by a box manually checklist'ed the content of the box. Not to mention, the very well thought idea of adding tools that the customer needs to put it together (and not cheap tools!). Very well done on the business model, I challenge anyone to say that had a better expeirence elsewhere.”

Helpful Report

Hi Mohammad, What a lovely review! Thank you for your detailed comments regarding your personal experience of buying a bike from North Bikes. We always do our best to offer an enjoyable customer buying experience and it's nice to know it's appreciated. Kind regards, North Bikes

“Great selection of bikes and really good prices. Bike arrived quickly with all the tracking data. Bike arrived in pristine condition with lots of extras - pump and tools. All that you'd need to get setup, a great addition! Just superb.”

Helpful Report

Hi Tony, Thank you for your kind words. I'm so pleased you chose to shop with North Bikes and really value you sharing your buying experience for others to see. Warm regards, North Bikes

“Purchased 2 bikes for our twin girls birthday. David was extremely helpful in getting an overnight courier so they were here in time for said birthday. Highly recommended. Thanks David.”

Helpful Report

Hi Matthew, I am the person you spoke to, so it's only appropriate that I reply on behalf of North Bikes. It's nice to know you're impressed with the way in which your order was fulfilled. I hope your daughters have lots of fun on their new bikes! Best regards, North Bikes

“Great sevice- kept me informed of order status when there was only a short delay. Definitely would recommend and use again.”

Helpful Report

Hi, It's great to hear you were impressed with the service you received from North Bikes. Warm regards, North Bikes

“Amazing service. Excellent price. Ordered two bikes (for my twins) as the price was brilliant. A phone call from the shop the next morning to confirm the order and arrange delivery. Can’t fault them. Thanks North Bikes”

Helpful Report

Hi, Thank you for your positive comments regarding our customer service and competitive pricing. We always do our best to offer an enjoyable buying experience. I hope your twins have lots of fun on their new bikes! Kind regards, North Bikes

North Bikes is rated 4.9 based on 543 reviews