Norfolk Stairlifts Reviews

Name: Norfolk Stairlifts
Address: Unit 2 Ironside Way, Hingham, Norfolk
Rating: 4.94

4.9 Rating 311 Reviews

99 %

of reviewers recommend Norfolk Stairlifts

Company Reviews

Metrics

4.9

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Norfolk Stairlifts 5 star review on 24th December 2024

Sam Williamson Re Mrs Wood

Norfolk Stairlifts 5 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

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“Norfolk Stairlifts are wonderful, the salesman’s informative knowledge and wit were excellent and there was never a hint of hard sales just polite service from Richard . All communication with the company through the coordinator was professional and prompt,everything was clear and explained. The fitter on site has done a remarkable job in a fairly confined space with no damage or distress to any decoration or carpets and he left the job spotless . What a pleasure to have a job like this done and not have to pay for it up front . Well done to all involved with Norfolk Stairlifts.”

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Posted 1 year ago

“I cannot rate Norfolk Stairlifts highly enough, from survey to fitting, every member of their firm was friendly, helpful and efficient.”

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Posted 1 year ago

“Great service from website enquiry and call back site survey and fitting all within days all the staff professional and caring would highly recommend”

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Posted 2 years ago

“I contacted Norfolk Stairlifts and their surveyor came out the same morning. By lunch time everything was sorted out and our order placed for installation a week later. The installation was very smooth and done quickly and efficiently. Very friendly and professional to deal with and would definitely recommend to anyone for a stairlift and installation. Thank you for your excellent service.”

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Posted 2 years ago

“Many thanks to Richard Minns,Carol Becker,Barry Fox for a speedy installation and really helpful at keeping the cost affordable.”

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Posted 2 years ago

“Superb service and staff”

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Posted 2 years ago

“Excellent stairlift installed in a difficult position very efficiently. First class experience, installers very good. Many thanks to everyone.”

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Posted 2 years ago

“Very efficient from ordering through to installation”

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Posted 2 years ago

“Working ok worried about chafing noise when coming down, cover on the seat above track does not appear to be completely in place”

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Posted 2 years ago

Thank you for bringing this to our attention. Having sent out an engineer on the same day, I’m pleased we were able to confirm all is well with your stairlift and we have stopped the slight noise by applying a little lubrication to the charging contact. Don’t forget you’re covered by our comprehensive guarantee for 2 years. Just call if you need us! The Norfolk Stairlifts Team.

Posted 2 years ago

“Richard was very easy to discuss our requirements with and gave excellent advice without being pushy. Very fair price agreed and prompt installation as requested. Kieron installed the stairlift with expertise and left everything clean and tidy. Very clear operating instructions given. Financial business completed on the phone in a friendly and efficient manner. We would recommend this company highly.”

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Posted 2 years ago

“My parents are delighted with their new Autolift Module Air stairlift and my dad is now able to go upstairs and sleep in his own bed. Nick and Richard and in fact the whole team were very helpful and professional from my initial call to the completed installation. My parent's stairs are curved with a double turn in them but with careful measuring and some tweeks in the chair setup enabled the stairlift to work perfectly and still with room for my mum to still use the stairs as normal when she feels able to.”

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Posted 2 years ago

“Everyone in the company we had contact with were very professional and caring. The service was very quick and the stairlift they installed is of a very high quality.”

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Posted 2 years ago

“I have MND with both legs largely out of use. Our house is on a number of levels so we have had 2 stairlifts fitter (Otto Air 3000’s). These have transformed my ability to get round the house: otherwise l would have been marooned in one part of the house. Norfolk Stairlifts service has been very good and supportive. Thank you.”

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Posted 2 years ago

“As an existing and very satisfied customer of Norfolk Stairlifts, I had no hesitation approaching them again when I needed a replacement for my 14-year-old re-conditioned model. The service provided by the company - from the first point of contact to the installation of my new (reconditioned) model - has been excellent. The team went out of their way to ensure that they could provide something suitable to my needs. Perfectly professional, friendly, and courteous in their dealings with me, their aftersales care and attention have been - and continue to be - first class. I am more than happy with my new stairlift and Norfolk Stairlifts.”

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Posted 2 years ago

“We had otolift two fitted .very good but seat could be a bit bigger as i am a large man and seat belt holder digs into me.”

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Posted 2 years ago

“I contacted Norfolk Stairlifts and requested a temporary Stairlift for am elderly relative .....a week before Christmas!..... Everyone I dealt with was helpful, honest and a pleasure to do business with. They made the whole process very easy and I had a Stairlift fitted 3 days before Christmas! A* company.”

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Posted 2 years ago

“We had the most helpful, speedy, positive service I think we’ve ever received from a company. The staff at Norfolk stairlifts were kind and understanding, taking into consideration our particular family situation and hurrying through a very affordable and quick installation. Can’t thank them enough…it’s made such a difference to my parents.”

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Posted 2 years ago

“A professional company, who do a brilliant job. The installation went well and there was no evidence of work had been undertaken. Training was very helpful. The stair lift works wonders.”

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Posted 2 years ago

“Quick and efficient delivery and installation of a quality product”

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Posted 2 years ago

“Wonderful service from the sales consultant to the final fitting crew.”

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Posted 2 years ago

Norfolk Stairlifts is rated 4.9 based on 311 reviews