NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,486 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“Very good!”

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Posted 6 years ago

“I was surprised when it was delivered it needs two people to put it together and I'm a 68-year-old woman who lives on her own so I wish I'd gone for one a little smaller. It is quite big when it's assembled but very sturdy and very pleased overall.”

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Posted 6 years ago

“Slick movements”

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Posted 6 years ago

“Can't really comment as the running machine I purchased from NordicTrackUK on 17th December last year hasn't turned up yet! All I've received is an automatic email at the moment of purchase. Chased on phone to be told someone would be in touch but nothing yet. If/when it arrives I'll be happy to review.”

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Posted 6 years ago

“Great treadmill. I bought the c990 and am very pleased with it. Looks and performs like a professional treadmill.”

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Posted 6 years ago

“Excellent company great equipment”

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Posted 6 years ago

“Ordered cross trainer space saver SE7i mid morning Monday delivery arranged Wednesday, confirmed 2hr delivery slot between 10am and 12. Kept updated by delivery team and delivered 10:35. Excellent service and communication and good product.”

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Posted 6 years ago

“if it live module arrived on time. Not all features work on my T13.0 treadmill.”

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Posted 6 years ago

“The website is very clear. I also had two calls to the team before making my purchase. On both occasions the advice was very useful and helped me to make the decision.”

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Posted 6 years ago

“Got my new C700 today. It looks nice, but the belt makes a very cluckey noise it goes over the roller. the guys who fit it for me said that is due to the vulcanised rubber and nothing they could do about it. quite disappointed”

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Posted 6 years ago

Hello Mr Easaw, Thank you for your honest review, its Josh from NordicTrack. With the running belt there is a joining which does cause a clunking sound however when the machine is used this sound does subside so you have been informed correctly. Nevertheless I hope you are enjoying your new C700.

Posted 6 years ago

“Professional and helpful! Will buy again!”

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Posted 6 years ago

“Item ordered and paid for. Arranged deliver date via automated email and web service. Delivery date passed. Contacted the carrier and they had no record. 8 - 10 Calls later and the Panther group just hang up the phone. I got the treadmill Matt but no treadmill Still waiting. Approx 3 weeks now. Poor and not any response to my emails either.”

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Posted 6 years ago

“Quick delivery, excellent product”

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Posted 6 years ago

“no issues, the delivery was within 10 working days and the item was very well packaged”

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Posted 6 years ago

“Easy to put together and once set up very easy to use. Works just like the ones in the 5 star hotels I used.”

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Posted 6 years ago

“I recently bought a 2450 treadmill from NordicTrack and I am very happy with it. After spending time researching different brands and models I am pleased with my choice. It's a large sturdy treadmill with great features. I love that I can link to ifit to open up a variety of workouts around the world. It's great for HIIT training as you can instantly jump from slow to fast by the push of one button instead of having to speed up gradually. It also has phone charger and HDMI ports with a tablet holder and plenty of storage space for drinks etc. I got the black friday deal with the added extras free 2 year ifit subscription, mat, ifit smart band, heart rate monitor which also links to my polar smart watch for more accurate readings. It was all very good value for the price.”

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Posted 6 years ago

“Like with everything I buy, I research it in depth; I found lots of negative reviews on ‘TrustPilot’ https://uk.trustpilot.com/review/nordictrack.co.uk for Nordictrack, and replies to the reviews by ‘Josh’ at the Wakefield office. I rang and spoke to Josh (20s/30s), and I felt confident by his really helpful manner (every interaction with Josh was really good, and professional), so I placed an order for an Elliptical SE7i X-Trainer on Tue 20 Nov 18 at 12:05pm. The equipment arrived whilst I was at work at 11:18am Fri 23 Nov 18, my wife took delivery, and it was placed in the front room (gym). I arrived home at 4:00pm and commenced opening the large coffin shaped box at around 4:45pm. At 5:20pm. After carefully sliding the equipment out of the box, I found that the equipment had arrived broken; the screen/console was completely shattered. It appeared that during transit from China, it clearly had been bounced and the subsequent impact had caused the machine to resonate within the box, off the rear fly-wheel, as there was a scuff where the screen had impacted at that point. This could have happened at any point from the manufacturing factory in China, to the point of delivery at my front room, just very unlucky. Aware that it was late on a Fri afternoon, I rang the customer telephone number at 5:25pm, and the Romanian customer services helpline suggested I had a new monitor sent out, which may take a week? The really helpful Romanian guy (Krisztian) suggested that I took apart the machine with the broken console, and retro-fitted the new one when it arrived. I had my reservations as to whether any subsequent problems with machine, and particularly the console, would be covered under the warranty, or would it void the warranty as per their terms & conditions? On Mon 26 Nov 18 at 09:18am I rang the Nordictrack office in Wakefield and spoke to Marion (40s/50s); initially she was a bit unhelpful, but after 5-10mins she conceded and understood my concerns, and I found her a pleasure to speak to. Marion said that there were no other machines available, but if sourced, could take 2-3 weeks for delivery (?), but in order to re-fit a new console it would mean that a technician/engineer would be required, which could take 10-14 business days, or longer, before one would visit. I expressed that I hadn’t bought the £750 piece of equipment as an ornament, so she said they would collect it and issue a full refund when it returned to the main warehouse. It was collected 2 days later on Wed 28 Nov 18 at 11:16am, and I observed (via the tracking mechanism provided by Panther) that ‘Panther Logistics’ receipted the item back into the main warehouse in Normanton (10 miles away from Nordictrack’s office in Wakefield) the next day at 06:58am Thu 29 Nov 18 (it was most probably returned late on the Wed evening, but was most likely only receipted in the next morning when the stock-taker came back in on his shift at 06:30am?). Panther Logistics’ main warehouse is 15km SE of Leeds, where the delivery drivers’ said that they (Nordictrack) “Keep a hell of a lot of Nordictrack stock in the warehouse”. The Panther delivery guys were really great, couldn’t fault them. I rang Nordictrack at 11:20am Thu 29 Nov 18, and spoke to Josh; he said that once the equipment was in their warehouse, then I’d be refunded. I said it was back in the warehouse, he said he’d check, and he sent me an email to that effect. I rang NordicTrack on the afternoon of Fri 30 Nov 18 at 3:30pm and spoke to John (40s/50s); he was a bit obstructive, especially when I asked why I haven’t been refunded even though Nordictrack had the equipment back, even though he argued they hadn’t? I had to tell him how to check and I directed him to the notifications that I'd had from the tracking information which showed they had. They then turned around and said that they (John) could see that they had received it, and they sent me an email to say it would now take 30 days for me to receive a refund...! I don't understand how or why I had it to bring it to their attention that they had received the faulty goods back, and I would have to wait a month for a refund? I found that Nordictrack also sells and distributes the same kit/equipment under the labelling and website ‘Pro-form’ (there may be others?), based out the same offices in Wakefield, a bit odd…? The Nordictrack company’s bank is based just 10km west of Paris (France), and the offices are registered there also (some kind of tax dodge?). I received my money back after MasterCard got in touch with them on Mon 04 Dec 18.”

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Posted 6 years ago

“First of all this thing requires ifit account and a fairly good internet connection. Ifit is buggy, expensive and destroys the whole experience of mechanically sound treadmill. E.q. You can't create your programs without ifit. You have to have multiple ifit accounts if you want more than one person to use it. If your internet connection drops this thing freezes. The software crashes. It is not possible to setup the simplest run without ifit. E.g. setting up distance or time run, not to mention something like interval training. Ifit wants to know every single details about you, your family and your dog and agree to whatever nonsense t&c they come up with. Actually I made unfair comment about t&c cause i haven't managed to read all these nonsense - I would have to spend more time on reading than running. Verdict well build treadmill with absolutely rubbish software.”

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Posted 6 years ago

“I purchased an FS7i a few weeks ago. Delivery was excellent (~3 days). Installation was carried out by myself and a friend. Instructions were very clear and assembly took about an hour. Connection to WiFi was no problem and we have had no problems with use. Now if only it could be designed so that I wasn't so tired after use?”

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Posted 6 years ago

“Just had this delivered and assembled by first class team; so only getting started but am finding it every bit as good as hoped for. Very comfortable with more programes than I shall use. Very pleasedwith my purchase.”

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Posted 6 years ago

NordicTrack UK is rated 4.5 based on 3,486 reviews