NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,486 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“Product arrived, as described and promptly. Customer services very helpful when I had a query about product before purchase of the exercise bike. Delighted with it after just a couple of days - solid feel, quiet - also suitable for range of heights(I'm only 5ft1" so can be a problem)”

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Posted 4 years ago

“With Treadmills being in high demand at the moment ( presumably down to this lockdown) getting one was a little frustrating, with the first one dropping out of my basket and the second one never arrived but Josh from Customer Services was outstanding, there was one remaining and an upgrade to for my unfortunate circumstances. Delivery of my T9.5S was swift and to the room of my choice. Now assembled I love using my Treadmill and with The iFit it makes it so much more fun. It did have an annoying squeak to begin with but has lessened with use, but I did ring the icon support and they also were Very helpful. I would recommend Nordictrack, Great Machine, bonus with the iFit and a Great Guarantee. Not forgetting Customer Services (Josh) and Support, no problems here, Excellent 👍🏻”

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Posted 4 years ago

“Purchased S22i bike - great piece of kit. Had slight issue however contacted Customer services and a woman Called Andrea sorted everything out to my satisfaction - she was really polite helpful and considerate. I have been using the bike for a few weeks now and its worth the premium price and the videos through the big screen help you work out. My experience of Nordictrack aftercare has been excellent. I also have a X22i incline trainer and CST which are also great pieces ok kit. Highly recommended.”

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Posted 4 years ago

“I just want to compliment Nordictrack for their excellent customer care. There was a small problem with the delivery of my new gym equipment and their shipping team went above and beyond to sort it out within 24 hours. Problems happen, these guys were fantastic at dealing with it. I'm very glad I chose to buy their system.”

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Posted 4 years ago

“They were prompt and extremely efficient, the delivery was great and the men were polite and professional. Several emails kept me informed at the progress of my order and the item has a good guarantee. A1”

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Posted 4 years ago

“The service was friendly. The ordering was efficient and the delivery quick. What more can I say. Well done.”

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Posted 4 years ago

“Purchased a treadmill and its such a massive upgrade from my previous treadmill. Also customer support, especially from Josh has been impeccable keeping me updated throughout the ordering, financing & delivery process. Treadmill was delivered in two days into the room of my choice (furthest back in house), and self assembled in 2 hours with my son. Using iFIT now has taken training to a new level in terms of enjoyment, and I find it really motivational and takes away the monotony of using a treadmill (I project from phone to bigger TV screen). I Hope to buy another fitness machine from them in a few months to compliment the treadmill.”

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Posted 4 years ago

“Ah, the short version was the product. The Company did what they said - delivered in the promised time slot at the best price I could find on he internet.”

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Posted 4 years ago

“Bought treadmill on-line, free delivery, arrived a few days after, goods delivered intact, assembled and in use within 2 hours. No complaints!”

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Posted 4 years ago

“With social distancing and lockdown, both my Wife and I have been told by the NHS to avoid going out. Keeping fit has been a big part of our lives so NordicTrack was an obvious solution. I cancelled my first order as I could not get questions answered Re delivery/install. However I kept a dialogue going with Icon UK and their very helpful staff member Josh. This gave me confidence to conclude a purchase and the flat pack installation has proved straight forward....delivery was very prompt and exactly on time via a courteous logistics team. Given the constraints on Icon’s operations in a time of considerable dislocation - I’m very happy with my purchase. Thank you Josh.”

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Posted 4 years ago

“Very easy to assemble and of similar quality as what I would use as in the gym”

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Posted 4 years ago

“I am very satisfied with my purchase on the Nordictrack.co.uk site regarding my Treadmill purchase. The delivery was very quick, the assembly instructions are very clear and the product is of high quality. Thankyou!”

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Posted 4 years ago

“I recently purchased the 2450 commercial treadmill, having owned a cheaper treadmill by another manufacturer for some years and finding it did the job I was not sure whether to pay so much for a new one. Well i did, and now wish I had done it years ago! Not only is the treadmill superb but along with the free ifit subscription it has made training more fun and enjoyable than I thought possible. In fact its that good that I'm seriously thinking of stretching my finances to buy CST fusion! NordicTrack and ifit foreverL Gary”

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Posted 5 years ago

“Products are great, really well made and great fun. The order and delivery process went perfectly”

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Posted 5 years ago

“The product ie the Weights are grand the only downside was I had no notifications when they were coming and it was pure luck my wife was in to receive them.”

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Posted 5 years ago

“Have only used about 5 times so far, but the treadmill feels so smooth and soft and was easily put together. I am using it with zwift and haven't explored ifit yet but cannot wait to get back on for my next session. Would recommend it to anyone.”

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Posted 5 years ago

“Let down by installation team making a real mess of brand new rubber flooring, Made rubber flooring dirty and scuffed.”

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Posted 5 years ago

“Order process easy. Delivery process terrible - was advised a 11.45 to 13.45 slot, arrived at 16.30! A few issues with machine (T14.0 treadmill) which I need to contact NT about.”

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Posted 5 years ago

“After lots of communication about delivery for my running machine, I was disappointed to find I couldn't have it assembled on the first floor... you only assemble on the ground floor. Why would your guys be willing to deliver to the first floor but not assemble it there? Things got worse when after being assured that your couriers would deliver to my first floor, they arrived and just laughed and said they never deliver running machines to first floors. I had paid for this service on checkout. Secondly, I had to order a shorter machine because of the size of my room (c700). I assumed all of your machines would be of a similar quality but on looking at reviews, it seems this one is made of cheaper components. It's cheap bling and is nowhere near as well made as my 15 yr old Tunturi. You don't seem to sell good quality smaller machines? The on/off button and the safety clasp are cheap and plastic, etc etc. I'm very disappointed with it.”

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Posted 5 years ago

“I am writing this revue on customer service, (Icon) not the excellent Nordic Track commercial S22i that I purchased. I had an issue setting up my console with ifit. As you cannot speak to ifit from the UK., I telephoned the UK customer service number from the user manual. Neither agent I spoke to spoke clear English nor where they based in the UK. There knowledge of the S22i was poor and misleading to the point of me considering returning the item. Luckily, after many hours of extreme stress, I sorted the problem myself. The Nordic track S22i is absolutely brilliant, it just needs actual UK customer service.”

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Posted 5 years ago

NordicTrack UK is rated 4.5 based on 3,486 reviews