Name: NordicTrack UK
Rating: 4.49

“On unpacking the bike, it was evident that there was a substantial amount of scuffs/scratches on the plastic casing below and in front of the saddle, which could not just be polished out. when. Put the bike together, using instructions which were much less than clear. On testing the bike and using the pulse monitors, these were no use at all as they gave completely erratic readings, both very much above or below the actual pulse rate which was taken at the wrist, by my wife, a medical doctor. As a couple in our seventies, we purchased the bike to use regularly to enhance our fitness, and a significant part of this is to be able to monitor our pulse rates to ensure that the achieve our maximum for age recommended levels. With the unreliability of the inbuilt pulse device it would be very easy to exceed the recommended maximum and do damage, possibly quite serious damage.”

Helpful Report

Posted 7 years ago

Hello Mr Murphy, Thank you for your honest review. I'm sorry to hear that you received your machine with slight cosmetic damage. Sadly, on rare occasions, they can happen which I can only apologise further. I believe this has now been resolved accordingly with our customer services. In relation to your mentioning of the hand grips on your machine, please see the manual for the details relating to this: "The pulse sensor is not a medical device. Various factors may affect the accuracy of heart rate readings. The pulse sensor is intended only as an exercise aid in determining heart rate trends in general".

Posted 7 years ago

“Whats Happened I ordered and paid for the cross trainer, delivery promised 7/10 days A courier (Northampton based) called and promised me a Monday deliver, I took a day off work as i live alone. Guess what It didn't turn up Nothing for three days so I called Nordic no one helped The courier called again and earliest deliver was another 7/10 days later so thats now 20 days after i began. No alternatives or apologies take it or leave it attitude I had my refund and am currently buying another cross trainer from your competitors Verdict Piss poor customer service and as a result 100% I would not recommend you to anyone”

Helpful Report

Posted 7 years ago

Hello Mr White, Thank you for your honest review. I do apologise that you had not received the level of service as intended by our carriers. Judging by their notes, they received the order a day after the order was processed (order placed 3/5/17, processed 4/5/17 and carriers received 5/5/17). Unfortunately with the delivery originally failing, the only dates they could offer you were the following days afterwards.

Posted 7 years ago

“The delivery guys were great arrived on time and put the giant box into my front room. Apart from putting it together which wasn't as easy as I thought it would be (doing it again I'd pay to have it built) it's great. I can now excercise my upperbody as well as my legs which my exercise bike didn't do. If I did have a negative criticism the inbuilt fan could be more powerful. I have a usb one that I can plug into the USB port to supplement the inbuilt fan and stay cool. The only thing I have to do now is get fitter.”

Helpful Report

Posted 7 years ago

Hello Mr Higgs, Thank you for your review and your order for a Elite 11.0. We are always pleased to hear that the customer is satisfied with both the quality of the product and the service received. I hope the machine is still serving you well.

Posted 7 years ago

“After the initial mis-spelling of our name and incorrect house number our Treadmill C700 was delivered to us. It was easy to assemble and everything works well on it. The problem I have with it is the noise which is created by the belt rubbing across the guiders. It is very loud and not the sort of thing that you could drown out with music. Even the neighbour said that it was very loud. We will be getting in touch with Customer Services to see if anything can be done about this. Roger Hlibkowycz”

Helpful Report

Posted 7 years ago

Hello Roger, Thank you for your honest review. I'm very sorry to hear that when my colleague put the details through it was done incorrectly which I believe was amended with the carriers. In relation to the noise issue generated by the belt, I'm glad this has now been resolved with customer services and I hope the machine is serving you well.

Posted 7 years ago

“Efficient delivery. Easy assembly. Compact use of space & great workouts on a sturdy stable platform. Very definitely gym quality equipment”

Helpful Report

Posted 7 years ago

Hello Carol, Thank you for your order and your honest review! Very happy to hear the service and the product is meeting your needs! I hope the machine is still serving you well.

Posted 7 years ago

“Extremely easy to assemble and the longer running surface is a dream means I can actually run without worrying I haven't got enough room for my longer stride.”

Helpful Report

Posted 7 years ago

Hello Mr Phillips, Thank you for your positive review! Very happy to hear the machine is meeting your needs and I hope it is still serving you well! If you require any assistance or have any questions feel free to drop a call to ourselves here in sales or contact our customer services.

Posted 7 years ago

“Very disappointed! I still have not received my C7.5 Elliptical. Ordered on 19th April, promised delivery within 5-7 working days, paid extra for Saturday delivery. Delivery was booked for 29th April, but was cancelled on the morning of 29th as the product had not arrived in the warehouse. Having rebooked delivery by email, I still got no confirmation of a new delivery date. Called to find out what was happening, was told they could not deliver on Saturdays! Finally managed to get a delivery date - told the earliest available Saturday was 13th May. Fuming and wishing I'd ordered elsewhere.”

Helpful Report

Posted 7 years ago

Hello Hazel, Thank you for your honest opinion. Unfortunately due to issues on our carriers side the item ordered could not be located in the depot which is quite a rare event but there is no excuse. When the item was finally located, due to the length of time (which we raised with senior management at Panther Logistics) the delivery date was pushed back. I see the item was finally delivered on the 13th so I hope the machine is serving you well.

Posted 7 years ago

“Very solid machine and good reputation”

Helpful Report

Posted 7 years ago

Hello Simon, Thank you very much for your order and honest opinion. I hope the machine you have ordered is serving you well.

Posted 7 years ago

“Excellent product, very good quality. Whilst assembly takes a long time instructions are very clear.”

Helpful Report

Posted 7 years ago

Hello Natasha, Thank you for ordering the NordicTrack C700 and your thank you as well for your honest review. I hope you managed to get through the instructions smoothly and that the machine is serving you well.

Posted 7 years ago

“Very happy, easy to put together. Just arrived today. Will start using it tomorrow. Thanks”

Helpful Report

Posted 7 years ago

Hello, its Josh from NordicTrack. Thank you for your review. Very pleased to hear that the assembly went went with your new machine and I hope you enjoy your machine!

Posted 7 years ago

“At last I can get fit within my own home meaning I can exercise in all weathers. The connection with IFit makes the experience even better being able to run the local terrain.”

Helpful Report

Posted 7 years ago

“I am so happy with my treadmill. It is by far the best purchase I've made. Highly recommend this to anyone looking to buy a treadmill.”

Helpful Report

Posted 7 years ago

Hello Nadia, its Josh from NordicTrack. Thank you for your review. Very pleased to hear you are enjoying your machine!

Posted 7 years ago

“I was contacted within the stated timeframe and kept well updated on my orders arrival.”

Helpful Report

Posted 7 years ago

Hello Kerry, its Josh from NordicTrack. Thank you for your review and your order. Very pleased to hear that the delivery process was smooth and I hope you enjoy your machine.

Posted 7 years ago

“I have made several purchases from NordicTrack now - I have found them helpful, reliable and prompt, customer service is excellent. Very happy with the products - x9i and iFit Vue and iFit HR monitor.”

Helpful Report

Posted 7 years ago

Hello Ann, its Josh from NordicTrack. Thank you for your review, your order and any previous orders you have placed. I'm glad to hear you are enjoying your items especially the iFit wearables!

Posted 7 years ago

“The NordicTrack treadmills perform well. However, the delivery and assembly aspects need to be improved. It needs 2 people to assemble the various parts, and it took us nearly 8 hours, allowing for a lunch and tea break; although we had a pretty good idea, since we had also done it previously about 5 years ago on another NordicTrack treadmill. It would be better, if NordicTrack provided a DVD showing how to assemble the various parts, and the typical errors to look out for; the paper instructions are not clear enough.”

Helpful Report

Posted 7 years ago

Hello Mr Singh, its Josh Brooks from NordicTrack. Our treadmills can be assembled by one person but I know during parts of the assembly it is beneficial to have an extra pair of hands especially when holding the uprights or attaching the console. We try make the instructions as user friendly as possible for the assembly of the item so I'm sorry to hear that these may have not met your satisacaction. However I'm hoping you are continuing to enjoy your Treadmill!

Posted 7 years ago

“There machines are easy to use and give you a great work out I've been using Nordic for the last 20 years there fantastic”

Helpful Report

Posted 7 years ago

“delivered on time. great piece of equipment. solid and sturdy. big 10 inch screen makes it easy to see progress as you go. very quiet. I would recommend C 1650 to both walkers and runners .I read some reviews where people complained that assembly was very difficult but I didn't see it. all steps of assembly are clearly explained in a booklet and very easy, well for me at least. It took me 3 hours to put it up but I did it alone”

Helpful Report

Posted 7 years ago

Hello Mr Morys, its Josh from NordicTrack. Thank you for your honest review! Its great to hear that you are enjoying your machine.

Posted 7 years ago

“For the price that i paid for the running machine (Commercial 2450) i did expect a higher quality item. the fit and finish isnt brilliant and in some parts it doesnt line up correctly. Putting the machine together is a bit of a chore. However, after checking all of the reviews before buying, i knew this was going to be the case so was ready for it. Anyway, im not bothered by the difficulties in putting it together. Its a two-man job and very heavy. Heres the crux of the matter, in regards to the negative comments I have on it. The belt is not aligned and was slipping when i started. I fixed this by turning the bolts as per the instructions. This has fixed the slipping but the belt is slightly off to the right now and cant be brought back without the slipping occurring again. Attention to detail isnt great, again. Once you start running on it, i must say that it is very stable and will, hopefully last me years. The running experience is somewhat hampered by the constant creaks, knocks and squeaks that come out of this thing. "Whisper quet" it aint. The racket that this thing makes is incredible. However, i would say, worth it. I would say this as i have spent all the money and its a hassle to pay to send in back and disassemble it etc and also because at its core is a very good running machine. With regards tot he IFit system. That is brilliant. Excellently implemented. There are a few bugs with the software but thats not Nordictrack's fault. This bring me onto the Android tablet with access to the web. LOL LOL LOL LOL. No chance. I think it must be running Android 1.0 as its soooo slow and accessing any website is pointless as it doesnt display it properly. Not even the ifit site. If youre going to include it as a USP then i think it has to be a LOT better implemented than it is. Also, the "suspension" that is part of the machine is an interesting thing. There is nothing in the instructions about it but i can safely tell you that, it doesnt work. Makes no difference if its on or off. Exactly the same. Weird, but not a deal breaker for me. In summary, a great running machine. Let down by the quality of the fit and finish and also by the tech that isnt much cop. Definitely wouldnt pay the full price for it.”

Helpful Report

Posted 7 years ago

“Having spent £1800 on a treadmill, I was very disappointed that having spent 4 hours building it, that it did not work. When I telephoned customer services, I was told no one was available to assist me until the next day but they would order a new console as this one was faulty. That was with out asking any questions so I can only assume this is a regular fault. I was then told it would take 3 weeks for a replacement part and then a visit of an engineer would be required. I asked if their would be any compensation for this and was told to write in and ask as no one would speak to me as managers don't speak to unhappy customers. I then asked for it to be taken away as I would use a different company only to be told I would have to pay for it to be removed as it had been built. 24 hours later I phoned and spoke to a sales agent and explained my anger at the level of service! He called me back and had arranged an upgraded console at no charge. The engineer is coming tomorrow so we shall see if we can finally get it working.”

Helpful Report

Posted 7 years ago

Hello Clive, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear of your disappointment of having an item arrived faulty. Sadly, on rare occasions, this can happen however our customer services were glad to help you get this resolved as quick as they can. I can assure you this is not a regular fault. I cannot comment about our customer service representative mentioning that no one was able to assist you but this will be investigated. We do hold parts for many of our numerous products for a number of years however if the parts happen to fall out of stock there is a length of time that is required to wait before they are re-stocked. On this occasion that seems to be the case. Our policy for any complaints is to write in to our UK office in order for our customer care manager to go through the customer service logs in order to give yourself a thorough response in due time. I'm glad this had been resolved by the upgraded console which would be fixed by our engineers. I hope you are enjoying your machine!

Posted 7 years ago

“NordicTrack FreeStride FS7i broke down within 1st week after delivery. My video on this issue: https://www.youtube.com/watch?v=eznFiRBQgsY Right side pivot joint locked on the frame. Incline engine barely worked, also when using the trainer it vibrated abnormal and sounded weird with bumping sounds on every step. Incline engine started getting very hot. Called in trainer's specialist, he diagnosed manufacturing fault on the right side pivot joint part sitting on the frame and increased it's inner hole diameter (part number 75) to let it move freely. Also the iFit chest heart rate monitor belt was not working (DOA), which they asked to send in and promised to send a new replacement. Took 2 hours to inspect and another 5 hours for specialists to take the trainer apart, repair the manufacturing fault and put everything back up again. What they did: took almost all parts completely apart, took part number 75 (pivot joint seen in the pictures) off the frame with a special press tool, removed metal shavings (most of the fault is on them and the poor quality control of NordicTrack who lets them be close to the joint so they can easily get int between frame and pivot joint), cleaned the frame place where pivot joint sits, then grinded the pivot joint's inner hole to increase it's diameter as they indicated it was wrong size according to the frame piece where it is sitting on in the 1st place, it was dead locked in the position. Then they mounted all the parts together and voila, no more hot incline engine, no more bumping sound when pedaling and no more vibrations, just a smooth ride just like NordicTrack ad states - 'like floating'. They indicated if this would not be repaired now, the incline engine would have burn out within couple next days if I continued to use the FreeStrider (just like for the people seen in this video: https://www.youtube.com/watch?v=o2kQ9AIrDFU ) and let me touch it after couple of tests, it was burning hot, my laser thermometer showed over 80 degrees of Celsius just after going from 0 incline to 10 and back to 0. While after repairs have been completed it was room temperature after 6 times going up and down all the way. 350 euro loss on 1 week old FreeStride FS7i trainer repairs and NordicTrack declined monetary compensation even thought it was 1 week after delivery and the specialists who repaired my FreeStride trainer indicated it was manufacturing fault. All in all it is very hard to rate the trainer itself, when there are manufacturing and quality assurance issues straight out of box and you even don't get a proper fast response from customer support and when you ask to compensate all you get is a decline.”

Helpful Report

Posted 7 years ago

Hello Giedrius, its Josh from NordicTrack. We have received your dispute through the online dispute resolution platform and we will work through this process with you. Thank you.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

NordicTrack UK Reviews