NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,504 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

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4.5

Based on 3,504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't recognise posts code after 10 different attempts”

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Posted 3 years ago

“I have no idea what this Review is supposed to be about; it doesn't say, so, of course it's poor”

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Posted 3 years ago

“Not great customer services very difficult”

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Posted 3 years ago

“Free ifit annual membership i was emailed about not honoured.”

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Posted 3 years ago

“Terms and conditions link did not work.”

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Posted 3 years ago

“No American Express, delivery without assembly, not ideal”

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Posted 3 years ago

“When adding installation I lost the discount code for 5% which I had applied.”

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Posted 3 years ago

“Hopefully I shall be happy with the product but I wasn't very happy when they sent me a code for free delivery then a code for 5% off but then said I couldn't use both it was a con .”

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Posted 3 years ago

“There is no explanation of what an extended warranty is.”

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Posted 3 years ago

“payment issues”

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Posted 3 years ago

“Not sure how i can give a review. ill let you know when it arrives”

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Posted 4 years ago

“Advert shows free delivery , yet you add £50 delivery charges?”

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Posted 4 years ago

“I cannot reach customer services and you drop the price by almost 1/3 overnight.”

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Posted 4 years ago

“Shocking how much you've increased the price! But really looking forward to receiving the machine.”

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Posted 4 years ago

“After lots of communication about delivery for my running machine, I was disappointed to find I couldn't have it assembled on the first floor... you only assemble on the ground floor. Why would your guys be willing to deliver to the first floor but not assemble it there? Things got worse when after being assured that your couriers would deliver to my first floor, they arrived and just laughed and said they never deliver running machines to first floors. I had paid for this service on checkout. Secondly, I had to order a shorter machine because of the size of my room (c700). I assumed all of your machines would be of a similar quality but on looking at reviews, it seems this one is made of cheaper components. It's cheap bling and is nowhere near as well made as my 15 yr old Tunturi. You don't seem to sell good quality smaller machines? The on/off button and the safety clasp are cheap and plastic, etc etc. I'm very disappointed with it.”

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Posted 5 years ago

“I am writing this revue on customer service, (Icon) not the excellent Nordic Track commercial S22i that I purchased. I had an issue setting up my console with ifit. As you cannot speak to ifit from the UK., I telephoned the UK customer service number from the user manual. Neither agent I spoke to spoke clear English nor where they based in the UK. There knowledge of the S22i was poor and misleading to the point of me considering returning the item. Luckily, after many hours of extreme stress, I sorted the problem myself. The Nordic track S22i is absolutely brilliant, it just needs actual UK customer service.”

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Posted 5 years ago

“you have not confirm that my purchase has been resisted and my product guarantee, especially the 10 year motor guarantee, is active Not Happy”

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Posted 6 years ago

Hello Patrick, Its Josh from NordicTrack. I am sorry that you did not receive notification that the warranty extension was confirmed. I can confirm this was registered and validated on the 14/03/19.

Posted 5 years ago

“I recently purchased FS7i machine. For positives I really do like the whole free stride concept and the rotary mechanics of the machine but unfortunately that is where the buck stop as far as this machine goes. As far as electronics are concerned this machine is very poorly designed. There is no way to switch off the touch screen unless you use the master red restart button on the floor panel at the bottom of the machine and switch off the elliptical completely. Hence, issue number one is that there is no basic on and off button. Hence the touch screen is always on. I hope NordicTrack reads this review and introduce a remote software update and introduce atleast a digital stand-by mode using the touch screen as a solution to get around this problem. Also when the screen is switched on, the speakers are also continuously switched on and hence continuous "hissing" sound from speakers can be heard even where no music or any audio output from the speakers. You can log into facebook and youtube using the browser on touch screen but the browser does not have the capability to remember the passwords. Hence, minute you swap out of the youtube screen or facebook screen they both completely shut offs and you have to re-log in again and again if you are to ever re-use the either facebook or youtube. That is terrible programming. Also no multi-tasking available either. You have to stop youtube or facebook if you are to access exercise software. Surely multi tasking should be feasible in this day and time especially on an equipment which costs of Euro 1500! Also even if multi-tasking is not available, atleast the machine should have the capability to remember passwords. Also although there is some blue tooth capability on the machine same does not connect your phone to the machine. Blue tooth only connects to ifit based equipment. So all in all many flaws when it comes to electronics side of this machine and hence practicality is very poor. Given the steep price of this machine I think unless they figure out a way to atleast fix some of these issues I would not recommend anyone to buy this machine and I hope Nordic Track customer service folks read this review so that atleast they will relay these comments to the product development team. Overall very disappointing product.”

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Posted 6 years ago

“Can't really comment as the running machine I purchased from NordicTrackUK on 17th December last year hasn't turned up yet! All I've received is an automatic email at the moment of purchase. Chased on phone to be told someone would be in touch but nothing yet. If/when it arrives I'll be happy to review.”

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Posted 6 years ago

“Got my new C700 today. It looks nice, but the belt makes a very cluckey noise it goes over the roller. the guys who fit it for me said that is due to the vulcanised rubber and nothing they could do about it. quite disappointed”

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Posted 6 years ago

Hello Mr Easaw, Thank you for your honest review, its Josh from NordicTrack. With the running belt there is a joining which does cause a clunking sound however when the machine is used this sound does subside so you have been informed correctly. Nevertheless I hope you are enjoying your new C700.

Posted 6 years ago

NordicTrack UK is rated 4.5 based on 3,504 reviews