Name: NordicTrack UK
Rating: 4.49

“Very unhappy. Currently contacting Nordictrack. After recently assembling our product and trying to use it there is a loud creaking noise almost like plactic moving. Really want this resolved.”

Helpful Report

Posted 8 years ago

Hello Tracey, its Josh from NordicTrack. I'm sorry to hear you had issues with your recently purchased machine. Have you contacted our customer services in relation to this? They will be glad to help rectify this issue by going through a diagnostic with yourself to try see what is causing the creaking sound. You can contact them directly on 03301231045 or email them at CSUK@iconeurope.com.

Posted 7 years ago

“I have not received the goods as yet , order placed on the 25th February and webside indicated a 7-14 day period from order.I was expecting a mail from the warehouse when the goods were dispatched . I rang the customer service telephone no on the 8th March and was left holding for quite some time and they could not find my order and requested that I send in an email which I did and have yet to receive a response . I did received an email from Masterlink logistices on the 9th March requesting when I would like delivery, my obvious answer would be as soon as possible. It might be delivered on Monday next . Recommend better communication , at least give the customer an indication if the goods will not be delivered in the period stated and advise when they could expect them”

Helpful Report

Posted 9 years ago

Hello Mary, its Josh from NordicTrack. Thank you for your review. As mentioned through our terms and conditions our Ireland deliveries are extended to 7 - 14 working days as mentioned however we use third party to carriers to deliver this item so we cannot give an accurate delivery date until we know the item has been collected. I'm glad that Masterlink did get in touch in relation to your order and I believe this had been successfully delivered. I hope you are enjoying your machine!

Posted 7 years ago

“Delivery company damaged my house and we are still waiting to hear back from Customer Service...”

Helpful Report

Posted 9 years ago

Hello David, its Josh from NordicTrack. I'm sorry to hear that our delivery company, Panther Logistics, had potentially damaged your property. I believe this has now been resolved with Panther Logistics.

Posted 7 years ago

Hello David, its Josh from NordicTrack. Thank you for your review. I'm very disappointed to hear that our carriers when delivering the item had potentially damaged your property. I believe this has been resolved now with Panther Logistics.

Posted 7 years ago

“Having built the bike the monitor does not work. I have registered it with icon support but heard nothing, then raised it as a complaint but again heard nothing. As a result I've not been able to use the bike yet.”

Helpful Report

Posted 9 years ago

Hello Jonathan, its Josh from NordicTrack. Thank you for your review. I'm disappointed to hear that your newly built exercise built has a console fault. I believe our customer services did have some slight delay in response as they were looking into a replacement part for your console which was then supplied to an engineer. This has now been resolved. I hope you are enjoying your machine.

Posted 7 years ago

“No problem with buying but difficult to set treadmill/IFIT/mobile or tablet. I paid for the treadmill to be put together (thank God) but after the 1st workout, found 3 screws and washers on thefloor. Since Christmas had one answer from their team asking for more details, now early February and I have recently received, after me chasing them for a reply, an automated email to say they have received a lot of emails and therefore I needed to be patient... The heart monitor is not working either so overall not too happy.”

Helpful Report

Posted 9 years ago

Hello Pascale, its Josh from NordicTrack. Thank you for your review and I'm sorry to hear about the installation issue you have had with your machine. I believe this has now been rectified with the installers and I'm hoping you are enjoying your machine now.

Posted 7 years ago

“Within one week of receiving the machine, it stopped working. Rang the customer service who were very unhelpful asking me to check the motor etc, which is unreasonable as I am not an engineer! After being told I would have to wait two weeks for an engineer, I called the sales desk who sold me the item to tell them I wanted to return the machine, they then finally managed to get me an engineer who did fix the problem, it being a faulty motor, which is surprising for a NEW machine. One month later, the incline and speed are not working properly now. I have now called the customer services who again are asking me questions like 'are any of the wires pinching' or 'is the band on the machine still tight? Again questions I would not expect to have to answer on a NEW machine! I have been told that I have to recalibrate the machine before an engineer will come out. Such frustrating service, I will be spending my previous time tonight calibrating a NEW machine rather than actually using it! We are very close to returning the machine altogether.”

Helpful Report

Posted 9 years ago

Hello Aaron, its Josh from NordicTrack. Thank you for your review and I'm very sorry to hear of your bad experience with your newly purchased items. In order to diagnose what the issue was with your machine, our customer service requires the customer to go through certain steps during the diagnostic to try identify what could have been causing the issue which in this case was the motor. We understand that not all our customers are engineer experts. There are some parts we understand a customer cannot do which is why we have engineers to hand to assist. I believe this issue has now been rectified and I'm hoping you are enjoying your new machine. Any further issues feel free to get in contact with our customer services team.

Posted 7 years ago

“Having bought the if it consume and not being able to programme it to the nordic I went on the helpline asking for advice and as yet am still waiting for an answer from the help,chat line desk !!!! Very poor service”

Helpful Report

Posted 9 years ago

Hi, Please send details of your issue to salesuk@iconeurope.com so we can help you solve it! Thanks

Posted 9 years ago

“Purchased a E9.5 Elliptical Trainer. It was easier to put together than expected - I did it on my own in around an hour. If you can put flat pack furniture together then you can put this machine together with minimal effort. The built quality and feel of the elliptical trainer is as good as you would find in a gym. HOWEVER - it doesn't work. The console lights up as expected and will adjust incline, resistance and let you choose programmes, but they never start. It says "start striding" on to screen but it doesn't sense movement. Clearly an electronic fault. I phoned customer services who could not have cared less that I purchased a £600 machine that was DOA. They told me to send an email to which I got an automated 'we aim to reply in 48 hours' response. They haven't. If this isn't resolved in 7 days, I will be asking for this to be collected and a full refund.”

Helpful Report

Posted 9 years ago

Hi Matthew, What you have described sounds like a very easy problem to fix - there is a small sensor which registers when the wheel is spinning, it can sometimes slip out of position during transit. Hopefully customer service have now arranged a solution for you, if you have any more problems please let me know at salesuk@iconeurope.com Thanks

Posted 9 years ago

“Received my cross trainer ok and on time! Then I received an email link to the Nordic track web site to fill in and validate my two year warranty. After getting to the bottom of the page I realised it was no good to me as I live in England and this was only for people living in the States or Mexico. " Well done Nordic track" So I filled in the paper work that came with my unit and posted it off with the required proof of purchase. As yet I don't know if it was received ok to validate my two year warranty? I suppose I will find out if I ever need to make a claim! Not really impressed with your warranty procedure Nordic track or your goods! I had an audio strider 900 before I upgraded to the 1400 and it was far a better machine in my opinion.”

Helpful Report

Posted 9 years ago

Hello Mr Taylor, its Josh from NordicTrack. Thank you for your review. I cannot comment on the email link that you were sent as I have not come accross this quite yet as all our products have the warranty extension details in their european warranty card booklet. However I'm glad we managed to get the situation resolved and your warranty extension has been processed.

Posted 7 years ago

“Since having the Nordic Track,it's been very noisy.We had the engineer in, who fiddled with the machine, but to no avail. After 24hours, the noise persisted. We wrote to Customer Service, but, received no help. Potential purchasers should think twice before making a purchase.”

Helpful Report

Posted 9 years ago

Hello Mr Dodoo, its Josh from NordicTrack. I'm sorry to hear about the noise issues you are having with your machine. I believe our customer services had been in touch in relation to this and has been resolved at the soonest possibility. There may have been some slight delay in response due to our customer services looking into this case.

Posted 7 years ago

“First of all I do really like the NordicTrack R105, it is a great design, comfortable (I have a back problem) to ride and if it worked properly the built in iFit Live would be great. Now the problems, first of all iFit does not work properly with the R105 and they have been trying to fix this for the past 6 months. Workouts can still be recorded with the data manually and the Live programs do run but again they have to be manually entered online after completion of the workout. I first started using my R105 in March, at the beginning of July a terrible knocking sound started and I had to go through the scenario of recording the sound and sending it to the support services at ICON. The support services were very good but it took 2 weeks to resolve and eventually I received a replacement unit. After 2 weeks with the replacement unit another knocking sound was heard which I was able to identify this time as being play in the crank. Once again I duly reported the problem and sent a recording of the sound to ICON. This time they had the parts to repair the unit and an engineer called about 2 weeks after reporting the problem. Unfortunately he did not have the correct parts and another 12 day wait ensued until his next visit. He returned with a couple of bearings for the crank shaft and a new shaft but no new circlips. It turned out that the shaft sent was the wrong one and he eventually tried packing out the bearings with a special sealant. There was still play in the shaft and he twisted an existing circlip to give a spring washer effect to eliminate the play in the crank. This has cured the knocking sound but!!!! what happens if the circlip fails, back to square one. I think I should have asked for another replacement unit but I am happy for now as it is running good and only time will tell.”

Helpful Report

Posted 9 years ago

Hello Frank, its Josh from Icon Health and Fitness. I'm sorry to hear about the issues you have with the iFit live and the noise coming from your machine. I believe this has now been resolved with our customer services and I hope you are enjoying your recumbent bike. Any further issues please do not hestitate to contact our customer services.

Posted 7 years ago

“I'm being asked to write a review, when the machines I ordered have not actually been delivered. I placed my order on the site understanding that they "would be delivered in 5-7 days after placing your order". They also state that I "would be contacted within 2 working days of placing your order by our delivery team." The day after I placed my order my iFit account was activated, I got the welcome email to say it had been activated and a copy of the account number. (One of the machines has integrated iFit), but it took the rest of that week and part of the following week before anyone contacted me after placing the order to arrange delivery. I was told that the only delivery slot available wasn't for a further 7 days, The operator who contacted me didn't have the right address details on file. They had the postcode but not the house number or street and even though I could give all the details of the order (dates, times, the individual items purchased, amounts and they argued that they could not deliver the machines. The 'My Orders' on the web site clearly shows my full address and order number but the delivery company said that they did not have those details and as I couldn't give them the first line of my address I couldn't answer the "Data Protection question". They had a tracking number but since the order web site does not show this, and only shows Just the order number (which apparently is not the same thing) I could not offer them this number as proof that the order was mine. It took over 30 minutes of being placed "On Hold" before I could get them to accept that I had ordered all the good and that delivering it to my street and house number rather than somewhere in the general area around where I live was acceptable. They say they added a note to the record to include the street and house number. But initially they also said that they could not edit the record on their system. My total delivery time is going to be 13 days and I write this I still have 4 more days to wait, Of course the iFit account subscription is elapsing but as I don't have the machines to use I'm not getting any benefit from that at all. As to whether I actually get a smooth delivery or not, right now I fully expect that I get a "Wasn't in to receive the delivery" status update on the site at some point next week, after the driver has driver round a few of the streets around here looking for the wrong address details, we will wait and see”

Helpful Report

Posted 9 years ago

Hello Steve, its Josh from NordicTrack. Thank you for your review. I do apologise for the issues with the delivery of your item. I'm glad that we were able to successfully get the item delivered but I do have to apologise further that the delivery times were slightly extended due to an error with your address transferring to our delivery company's system. I hope you are enjoying your machine and the iFit experience.

Posted 7 years ago

“I purchased IFIT module for a Nordic Track C200 treadmill. Overall I am currently disappointed as the advertising gives the impression that most of the output can be seen on the treadmill screen whereas for my experience so far is the opposite and most of the information is contained within my laptop which is a bit difficult to hold when you are running ! Also I find the instructions very limited and they assume a very good understanding of the way the system works. Maybe my IT skills are lacking but after a week I am still struggling to correctly schedule events and really understand how to get the best out of the system. I did use the FAQ's section but again found this confusing and would have preferred to have access to a full manual that I could read and understand at my own pace. Overall, it should have been a 5 star item but so far I'm a long way off seeing this benefit.”

Helpful Report

Posted 9 years ago

Hello Peter, its Josh from NordicTrack. Thank you for your review. Sadly the information relating to iFit may not have been communicated effectively to yourself however it does state via the website a module and an external device would be required for the iFit experience for the C200. I do apologise that this may not have been so clear at the point of time. If you require any further assistance or guidance do not hesitate to contact us here at NordicTrack. Nevertheless I hope you are enjoying using your machine.

Posted 7 years ago

“Too complicated and fiddly! Binned it, waste of money”

Helpful Report

Posted 9 years ago

Hello John, its Josh from NordicTrack. I'm sorry that you were displeased with your product and we appreciate your feedback. Our customer services would of been able to help you with any issue's that you've had with your fitness tracker.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

NordicTrack UK Reviews