NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,486 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“Good quality machine. Great exercise using the 3 systems. Good incline and resistance for a harder workout. The machine is quite big and bulky and you need room for use of the full stride.”

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Posted 6 years ago

“theequipment arrived quickly and at a time that I specified the guys were great and placed the box exactly where I wanted it. Fairly easy to put together though did take me around an hour and a half on my own. Does exactly what it say and is easy to use”

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Posted 6 years ago

“I am currently still awaiting delivery of my treadmill, the rower was delivered with no issue and is excellent. However after two days of arranging someone to be at my house to receive delivery and it hasn’t happened I am hoping third time lucky!”

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Posted 6 years ago

“Purchased the NordicTrack X7i Incline Trainer for home use. As always, NordicTrack lives up to its name. Feature-rich and of excellent quality, I found this treadmill very easy to use. Tucks in neatly into the corner of a small-ish living room with the television still within view. Reliable and seems durable (perhaps only time will tell). Overall happy with purchase and would gladly recommended NordicTrack any day.”

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Posted 6 years ago

“Norditrack chstomer services is terrible. I ordered a treadmill which was in my dads cart. I ordered it for 2499 from my email. The treamill was due for delivery 3 days late. By which time my dad received an email saying buy it now with 10% off. So i asked nordictrak for 10% discount. They refused. So i returned delivery and re purchased the iten with 10% off. Any company with half a brain would have just given me the 10% i asked for i stead of going through all the hassle and having an unhappy customer.”

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Posted 6 years ago

“Very well designed. The instructions are easy to follow. The display screen is easy read”

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Posted 6 years ago

“Love my new Nordic track treadmill!! Second time I’ve purchased one . Delivery was well organised with regular updates , and a phone call when 15 mins away . Treadmill is gym quality. Amazing incline and really like the fan . Really enjoy my runs already losing body fat and just feeling so much better!! Thanks for a great product again”

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Posted 6 years ago

“Didnt even receive the item!!”

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Posted 6 years ago

Hi Cherie, Its Josh here from NordicTrack. The reason no item was received was because your finance application was declined by Barclays resulting in the order being cancelled and no goods dispatched. Kind regards.

Posted 6 years ago

“Excellent equipment ,which gives a total body workouts Very smooth and easy to assemble,”

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Posted 6 years ago

“NordicTrack have been professional, supportive and extremely kind from the start of my enquiry. I am totally overwhelmed by their support. The product is exactly as described although it did take quite awhile to put together! A little tricky but well worth taking the time. Definitely recommend NordicTrack. Thank you so much.”

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Posted 6 years ago

“Built pretty good for home use to be honest, I was expecting something flimsy at first, but was suprised a lot during the assembly! I expect it to last very long(couple of years at minimum) under daily usage by one person. Definitely recommended !”

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Posted 6 years ago

“Great treadmill. Very smooth. Easy to set up and use”

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Posted 6 years ago

“Excellent service, product arrived on time. Very easy to assemble if you follow the instructions carefully. Been using it for a week now and I love the machine”

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Posted 6 years ago

Hello Nimesh, Its Josh from NordicTrack. Thank you for ordering the T10.0 Treadmill. I hope you are continuing to enjoy the machine and I would suggest using the built-in programmes if you wish to take it up a notch! Any questions or queries please feel free to get in touch.

Posted 6 years ago

“I have had the elliptical trainer for around a month. The machine is very high quality as was nordiktracks service. I use it for around 40 minutes a day along with healthy eating I have lost 13lbs already. Just get it and USE it, its a life changer.”

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Posted 6 years ago

Hello Mr Parry, Thank you for your honest review. Its Josh from NordicTrack. Happy to hear the brand new machine is helping you hit the goals you wanted to achieve! Keep up the good work.

Posted 6 years ago

“Product is of good build quality ,Fuctionality limited without subscribing to IFit, USB, HDMI and WiFi connections are of no real use other than for updates, Bluetooth connection a bit hit and miss. After reluctantly subscribing to IFit it turned out to be well worth the cost, shame it’s not given free with a £2500 product.”

Helpful Report

Posted 6 years ago

Hello Mr Hughes, Its Josh from NordicTrack. Great to hear the machine is ticking the boxes and meeting your expectations. For the iFit membership to be free this had to be selected during checkout when making the purchase. However, I have added an extra year of membership onto your account to make up for this.

Posted 6 years ago

“Service was easy to use, quick delivery and you took away my old machine. Fantastic service.”

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Posted 6 years ago

“Easy to buy and with a discount. Arrived in advance of the original schedule. All good.”

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Posted 6 years ago

Hello Mr/Mrs Butler, Its Josh from NordicTrack. Thank you for the honest review. Hope the machine is meeting or exceeding your expectations. Please feel free to get in touch if you have any questions or queries.

Posted 6 years ago

“UPDATE: Within 10 minutes of writing the review. I had a call from Icon. It appears my order had unfortunately slipped through the net, so to speak. In less than 30 minutes the order has been confirmed and ETA agreed. Josh from Icon / NordicTrack had arranged everything and my order was ready to be delivered by their third party distribution team the next day. Have to say, great service, and faith is restored. Will be placing another order to purchase a cross trainer! -------------------------------------------------------------------------------------------------------- I can't write a review as I'm still waiting for my order to arrive! Icon Europe / Icon Health & Fitness who appear to fulfill Nordic Track orders in the UK were quick enough to debit my card, but it's been over a week and I'm still waiting for confirmation on delivery ETA. Two calls to Icon and apparently the Courier will be in touch. Slightly disappointed with the lack of communication and customer service! Icon you need to do better!”

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Posted 6 years ago

Hello Darren, Its Josh here. I believe it was myself that got in touch after reading your review and feedback. I am very sorry that the first experience with ourselves was negative especially with the delivery service. I'm glad we managed to get this resolved however and that you enjoy the machine you have ordered. As per my last chat with the installers I am happy to say that the machine will be now assembled ready for yourself to start cracking on with the iFit workouts. If you have any advice or have any questions about our cross-trainers you know where I am Mr Briggs. Feel free to get in touch anytime.

Posted 6 years ago

“I know. I know. I got caught up in the capabilities of this machine, and it has great potential. Unfortunately (although I ignored the numerous reviews warning me of same) the build quality is not of the heighest standard and my incline broke (ie detached at the 40% incline) leaving the machine unusable. Despite 3 months of trying to contact Nordic trac (web chat, email and phone) I have not recieved any response (just the “we will be in contact soon”). When people review and say there is no customer service or effectual warrant read “once you buy this machine you are on your own. If it develops a fault - tough, you should have gone for a more reliable and appreciate manufacturer” My original review Got the x22i for the incline (+40 to -6) and the motor rating. Wasn't pushed about the 22" screen or iFit coaching. But man, that iFit coaching has really impressed me. Machine is solid, good (proper weighted cushioning). I run mostly trails in the real world. (Machine is for winter training). But the iFit takes you on trails the world over. Effectively eliminates boredom and keeps you interested and motivated. Fans, as always, hardly worth it, as in any of the types of machines. Use a floor mounted. Delivery to Ireland was quick and on-time. I would definitely recommend. Big range of routes/exercise types. Speedwork (with hills that I love), strength (with hills that I love) and endurance (with hills that I love....you get the picture). Good range of recovery routes the world over swell.”

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Posted 6 years ago

Hello Charlie, Its Josh from NordicTrack. I'm glad you were as impressed as we were here when this machine arrived. The X22i is definitely a huge step forward for iFit and the iFit experience so we are glad you were one of the first to experience this. i hope are continuing to be immersed in the iFit experience and still breaking a sweat with the huge amount of incline the X22i has to offer! I believe iFit are still continuing to generate more routes in the library so keep an eye out for any that may contain the hills (that you love!). Any queries or questions as well please do not hesitate to get in touch with the NordicTrack team.

Posted 6 years ago

“Really pleased with my new treadmill! Service was quick and easy with everything arriving on time and working well.”

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Posted 6 years ago

NordicTrack UK is rated 4.5 based on 3,486 reviews