NordicTrack UK Reviews

Name: NordicTrack UK
Rating: 4.49

4.5 Rating 3,486 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

Metrics

Info

4.5

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01924 964150

Email:

sales@nordictrack.co.uk

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“The machine is good, but the built-in exercise programs leave a lot to be desired.”

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Posted 6 years ago

“where are the goods?”

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Posted 6 years ago

Hello Mr Pas, Its Josh from NordicTrack. Thank you for your review. As per our delivery information on our website lead times are slightly extended with our installation service. I do apologise this was not made aware at the beginning of the purchase. I hope you are enjoying your machine. Kind regards.

Posted 6 years ago

“The purchase was simple using the website . the product arrived and I was informed through out on th products progress. It arrived in good condition and the item was easy to put together following the instructions. very happy with the product.”

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Posted 6 years ago

“Still not delivered items and service to date has been unacceptable.”

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Posted 6 years ago

Hello Mr Grimstead, Thank you for your review. I can only apologise profusely that there was a delay in delivery. Due to problems with the contact information provided the carriers struggled to book you in. I'm glad to hear that this is finally been delivered and I hope you are enjoying your machine. Any issues or enquiries please feel free to get in touch with ourselves here at NordicTrack.

Posted 6 years ago

“I'm pleased with the build quality of the treadmill. Unfortunately the iFit app spoils the overall effect - it is absolutely dreadful and I believe completely mis-sold.”

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Posted 6 years ago

“Good communication for delivery time, and accurate turn up. My Treadmill was packaged very well and was in perfect condition with all parts required. Instruction were clear and it took about 3 hours to assemble in a methodical manner. Set up and first use was trouble free connecting ti the internet and having our first go. The item is very heavy but i removed everything from the box leaving just the heavy main part and we managed to get it upstairs with still a lot of effort. Good solid piece of kit with lots of variety and easy to use iFit if you subscribe where you can duplicate your real walks or runs by road.”

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Posted 6 years ago

“The exercise bike arrived without any nuts and bolts to screw it together, this was almost two weeks ago and apparently they won’t be here for another week. Hugely disappointing.”

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Posted 6 years ago

“Delivery was fast and the driver's where very helpful. The product was extremely well packaged and very secure. The instructions where very clear and it took me about 90 minutes (easy going and with a glass of wine). I did assemble it on my own, but another pair of hands would have been helpful. The Treadmill once constructed is very solid and professional looking. Using it is a complete joy and very satisfying. The belt runs very smoothly and quiet. The surface is very comfortable to run on and the added cushioning means I do not suffer with my back. Just starting with the Couch to 5k and think that this machine will keep me going for a long time. Another great product by NordicTrack.”

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Posted 6 years ago

“Product seems to be fit for purpose and has good functionality.”

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Posted 6 years ago

“Fantastic equipment. Brilliantly service”

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Posted 6 years ago

“Great bit of kit. I'm getting physio after badly smashing my ankle and it's going to be great bit of kit to get me back to full strength.”

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Posted 6 years ago

“Prompt service and delivery and a quality product,well made components which fitted together very well. Overall very pleased but no more than I expected from a company with Nordic Track fitness credentials.”

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Posted 6 years ago

“Machine arrived, and after assembly it failed to work, the electronics didnt register pedal turns. Logged a fault was told that i would be contacted by an engineer within 2 days, no contact for 5 days told they couldn't arrive for another week. This was not satisfactory so contacted by phone to arrange faulty product return and refund. customer service agent then hung up the phone on me. So 2 weeks later I still am down £500 and have a broken machine.”

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Posted 6 years ago

“The treadmill I received a week ago is damaged. As it stands now I am still having to liaise with your customer service team regarding a replacement or compensation and am left with a damaged treadmill which I paid £700 for. I was offered an extended 3 month warranty which is quite frankly ridiculous given the fact that as it's damaged the warranty is already breached and your clear breach of your obligations under the Part 1 Chapter 2 of Consumer Act 2015. I am incredibly disappointed and frustrated at the level of customer service I have received to date.”

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Posted 6 years ago

“Absolute brilliant bit of equipment, quiet, sturdy, and loads of programs, haven't got round to the ifit yet but will do shortly”

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Posted 6 years ago

“We never purchased a Nordic as we put off by the many negative comments about After Sales Service and Customer Service. All reviews comment this as the main negative aspect. Having said that when I mistakenly ordered one (!) they were quick to cancel the order at my request.....”

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Posted 6 years ago

“easy to assemble and straight quick set up to start training. only downside is that the instructions do not tell you fit post bushes at the beginning - no mention of these item in assembly at all”

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Posted 6 years ago

“Easy assembly; machine operation quiet; short delivery timescale.”

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Posted 6 years ago

“Really happy with the elliptical trainer only had it a couple of weeks so not really seen how it will last overtime, but the build quality feels and looks good.”

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Posted 6 years ago

“Very well made and straight forward to assemble in a couple of hours, though rather difficult to manoeuvre due to its weight. It is easy to use and has now become a fixed part of our exercise regime. Having used treadmills in gyms many times we really love having our own ready to use at anytime it suits. Nordic Track have been easy to deal with and the price paid was excellent for such a quality product. I would strongly recommend both the company and the product.”

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Posted 6 years ago

NordicTrack UK is rated 4.5 based on 3,486 reviews