Norango 247 Reviews

Name: Norango 247
Address: 18 Soho Square, 18 Soho Square, London
Rating: 4.90

4.9 Rating 81 Reviews

100 %

of reviewers recommend Norango 247

Company Reviews

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4.9

Based on 81 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

02070999325

Location:

18 Soho Square,
18 Soho Square
London
W1D 3QS

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Anonymous

Anonymous // 01/01/2019

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“Ceterna is an expert, certified Salesforce CRM partner delivering agile and innovative cloud CRM solutions. Your business is built on relationships -- creating them, managing them, and delivering high-quality results. Ceterna knows it well – we bring the same commitment to serving our clients. In today’s fast-moving environment, you need a powerful solution to harness those relationships and drive your growth. We can show you the answer. Ceterna is a Salesforce CRM partner and certified implementation experts. We deliver agile and innovative Cloud CRM solutions. We found Norango when we were starting up the businesses and needed someone to provide us with a telephone system. We looked around and Norango had the best deal and could provide us with exactly what we were looking for. We were very pleasantly surprised to find that the answer service came along with the package. So rather than have a machine take our calls when we were unavailable, a live person would take a message for us. We have been happy clients for 4 years now and we have never had any problems. For this reason we would definitely recommend Norango’s services. Anyone who might be unsure or sitting on the fence I would encourage them to “Go for it”! Further reasons are that Norango provides a good quality service and they have nice friendly people working there.”

Helpful Report

(Ceterna) -

“"MDS was formed in 2002 and, over its 12 year history, has provided secure hosting, technical and fully managed services to a number of global enterprises (e.g. Vodafone, Capgemini, Capita, Ericsson, Hewlett Packard). MDS offers a multitude of services to meet our client´s specific business requirements and our Professional staff make it their business to listen to our clients and provide a bespoke service to our clients. We have been extremely happy clients of Norango for many years we have never had any complaints and would definitely recommend your services. Go on! Give it a go!"”

Helpful Report

(MDS) -

Thanks, Stephen; it´s really rewarding to continue to provide our call handling services and know that you recommend us!

“Symbox® are global providers of Business Process & Workflow Management software, solutions and managed services to the Communications, Broadcast & Media Industries. The Symbox® BPMS platform and portfolio of solutions, are available on premise/on demand or as a managed service and help automate, manage and optimize customer, financial, operational and IT based processes, in order to increase revenue, reduce churn, minimize cost and maximize productivity.? As a busy organisation we decided to find a partner to help manage our calls thus ensuring we did not miss any really important calls. In the early days we were concerned that this could lead to a loss of control and we were ultimately concerned about the quality of the service, however we soon found that we needn’t have had such concerns. What has been great about this project is that we don’t have to immediately take every call. Instead we can filter the calls, allowing us to focus on the most important calls first. Norango has provided the service we’d expect from a call answering service. Norango’s staff members are both professional and polite. We would recommend Norango to other businesses as “It does what it says on the tin” they provide a service which we need. If a company were to be sitting on the fence about whether to work with Norango or not I’d tell them that they have probably got more important things to be worried about and to just get on with it thereby giving themselves more time to focus on their more important business issues. - Gordon Perry, Chief Operating Officer”

Helpful Report

(Symbox) -

Gordon, that you so much for your valued feedback. Here at Norango we appreciate the concerns that businesses may have once a 3rd party is handling their calls, however we aim to provide a totally seamless customer experience, to improve both customer satisfaction and your bottom line.

“Offering a 24/7 call handling service, 365 days of the year, Norango certainly does what it says on the tin. No matter what time the call is taken, whether it’s the middle of the night, Norango’s staff remain professional and upbeat. They are reactive and open to any change we might require and we would certainly recommend them.”

Helpful Report

“'We have been happy customers of Norango for many years. We initially sought their services as we needed an out of hour’s telephone answering service. We have been extremely happy ever since. What pleases us the most is the promptness of getting the messages passed across, which means we can get things dealt with quickly and efficiently. We would definitely recommend their service as it is fool proof. If anyone were to be unsure whether to go ahead or not we would say “Go for it”!!'”

Helpful Report

Thank you Lynne; it´s great to know that we have been part of your business growth and development. We love the "go for it!" approach too!

“"We are independent intermediaries authorised and regulated by the Financial Conduct Authority for general insurance and for life assurance and associated products. We have been established for 50 years, and as such have a wide experience of the insurance products available and the Insurers which offer them. Following a tragic fire at our premises we were left with no phones or phone line. Our telephone provider at the time was completely useless. We were told that it would take between 6 to 9 weeks to have our phones back up and running. This of course would have been catastrophic to our business which relies heavily on our telephone network. They promised one transfer of the main number to a mobile phone only! What Norango were able to do was near on a miracle. They had us set up with a complete phone system within 24 hours. Luckily I knew the owner of Norango, Mike and so they were the first company I thought of when the disaster happened. Julian was fantastic at getting it set up in record time and has been hugely supportive ever since, should any issues arise Julian is always there when we need him. We would certainly recommend Norango to other businesses based on the success and amazing help they’ve been to our company. If anyone were unsure whether to go ahead we would certainly encourage them to “Give it a go”!"”

Helpful Report

(Service Insurance Bureau) -

Hi Mark and thank you for such amazing support. We love having the ability to get our clients up and running rightaway, especially in a make or break situation such as you sadly experienced. It´s our pleasure to continue to work with you.

“We have been using Norango for over 4 years and the company has always adapted to our changes and helped us when we needed additional support on the phone. The messages taken are always clear and full of the relevant information. Thanks for all your help and look forward to continue to your use service in the future”

Helpful Report

(Bathstore) -

Thanks, Maria for your great feedback. We are always happy to adapt to your needs as they change, and our in-house e-learning platform ensures that our team are always fully aware of updates and revisions to your requirements.

“Really happy with the service, very efficient has made a difference to us.”

Helpful Report

(Prestige Fire Door Services Ltd.) -

HI Jeremy, and thank you. We are delighted to be able to provide our call handling service for you.

“We are a family run business rapidly growing and quickly began missing too many calls. There are times when we are both unavailable and felt we needed someone to answer these calls from potential/existing clients. We were slightly worried about the Norango receptionists not knowing enough about our business and that this may have become obvious while speaking to our customers. They have proved us wrong on this and gather all relevant information quickly and efficiently from the callers so we can then deal with the calls accordingly. We would definitely recommend (and have done) Norango’s services to smaller organisations running on a larger scale. It saves the cost of hiring someone to be there all day with not much else to do and lets us not worry about missing any communication with our clients.”

Helpful Report

(Academic Sciences) -

Hi Amelia, and thank you so much for your recommendation(s)! No matter what the size of the business, Norango is here to help and make your business vision a reality.

“"We have been using Norangos services for many years now. We are a part time charity that needed our calls answering full time. Norango have enabled us to still continue with our part time schedule but know that calls will always be answered whatever time of the day. We were slightly unsure on how callers and customers would react to this outsourced function, but the Norango team have been very efficient and professional in answering the calls as if they were one of us. Callers are completely unaware they are even speaking to Norango. The receptionists are extremely professional and courteous and relay all messages accurately. They are especially good at making sure all urgent enquiries are rooted to us ASAP. We would definitely recommend their services to businesses that have a lot of URGENT calls. Calls that they cannot afford to miss. Norango can give them the satisfaction of knowing they will always be answered and dealt with accordingly."”

Helpful Report

(Bicycle Helmet Initiative Trust) -

Thanks Angela - it´s our absolute pleasure to be involved in the initiative, and to help whenever you need us. Patching urgent calls is just one of the ways we ensure that our clients´ customers always feel like VIPs!

“We have been using the services of Norango for over 10 years. In the early days, when we had very few staff, it was imperative to have someone taking calls for us when we were out on visits. We find using Norango to be the perfect backup service, for when we are not directly available and as an out of hours service. which is a huge advantage to us here at Eploy. There was one particular time when I had been trying to reach one of our clients for a while but she was never available. Eventually when she did get back to me no one was available on site, to take her call and I was out of the office. A Norango staff member took that call and immediately sent the message through to me. It was such a relief to realise I hadn’t been ignored. If we hadn’t had Norango in place I might never had managed to speak to that client and future business may well have been lost.”

Helpful Report

(Eploy) -

Thanks Sharon: we´re so glad that we were able to help secure that business for you, and continue to provide the essential, quality call handling that you need. Thank you for choosing Norango!

“We have been using Norango and their services for over 10 years now. When our business initially started I was a one man band and wanted to appear to potential clients I was bigger than I was, at that time. Norango have helped me do this and also help manage and control our daily call flow. I was originally concerned that callers would be looking to speak to me directly or have a technical query that Norango could not answer, but their expertise have allowed me to be anywhere in the UK or Europe and calls are routed to myself and other staff members on certain days and at certain times, as instructed by myself. I would definitely recommend their services to other smaller businesses looking to appear slightly larger than they are for business potential purposes. Also any businesses who are not able to answer all of their incoming calls, for whatever reason, Norango provide a cost worthy solution to this”

Helpful Report

(CGA Integration) -

Thank you Chris; it´s so good to be a part of a growing business and share your success! We love success, especially when we can maintain practically no carbon footprint to make it happen!

“It is imperative to us to be available 24/7 for our support system to our clients. Norango enables us to be just that! We find Norango staff to have quick response to any tweaks which need to take place; Asa and Julian are always there for us if anything needs refining. The Norango team pick up the information and have it routed in accordance with our instruction effectively and efficiently. I would certainly recommend Norango’s services as I have found our experience with them to be nothing but positive.”

Helpful Report

Hi Chet and thank you for a great review. Our client liaison is always happy to respond to your requests, and ensure that your call handling is as streamlined as possible so that your customers are always satisfied.

“We are a B2b business and a lot of our business procedures are outsourced. Norango completed that package by becoming our 24 hour answering service. We know that calls will be answered whenever we are physically unable to. We were slightly concerned that the receptionists would not know enough about our business and procedures when talking to our customers and that this would be apparent. The team at Norango ensure that they are fully knowledgeable of the businesses they are dealing with resulting in a very professional service. Customers are unaware they are speaking to Norango and believe they are in direct contact with us. We would recommend their services to other B2b companies and any others businesses looking to outsource part of their day to day business. Businesses with high volumes of calls, with a lower staff base will also benefit with a cost efficient service.”

Helpful Report

(Eager Drinks) -

Thank you Ed and Melinda much appreciated. You gave us clear guidelines so that we are able to establish which calls should be transferred to you at the Eager Drinks office and which ones are transferred to your other branches.

“What can I say? We were customers of another answering service who purport to being the market leader but were constantly frustrated by their lack of flexibility. We made the move to supporting our customers 24 hours a day and had to move away in any case, well boy, we had no idea what we had been missing. Our calls are answered 24 hours a day and Norango always properly qualify the incident and only put calls through to our engineers with a full detail of the problem, their ladies are always friendly and eager to help, on one occasion they tried to call us several times to report an urgent issue before they got through and we avoided the prospect of losing a valuable customer because of their persistence. I would recommend (and indeed have done) to any service organization that values it's customers.”

Helpful Report

(Clearflow) -

Thank you Kenneth. We are very proud of our call handling services and hearing such positive feedback makes it all worthwhile.

“Since we are Europe's leading travel management company dedicated to serving the travel requirements of the not-for-profit, academic and faith sectors it is extremely important that we are available 24/7 to our clients. Often when they call in they need assistance immediately. We find that the Norango staff are not only efficient but also extremely personable and approachable in dealing with these matters. There have been countless scenarios where without Norango connecting the call quickly and professionally to our on call personnel our clients would have been stuck in seriously difficult travel situations.”

Helpful Report

Thank you so much. It is always great to hear that our 24/7 service makes a real difference to our clients and their customers.

“What first triggered us to look for such a service was that we were totally unsure of whether we were losing calls in “out of hours” or not. We looked at various companies and we found that your package beat the rest on price. We have had absolutely no problems or concerns at all. Quite simply, “it works”! We have already recommended you to other companies and we will continue to do so, which just goes to show how happy we are with the service you provide us! Peter Centa, Howe Green Ltd”

Helpful Report

(Howe Green Ltd.) -

Thank you Peter, we are proud to say that we get a lot of new clients via referral / recommendation - what better testimonial is there for our company and services!

“Norango deal with messages promptly and efficiently and we find the staff to have an extremely friendly and professional manner.”

Helpful Report

(Square 1 Consulting) -

Thank you Becky, we have always enjoyed working with Square 1 Consulting and look forward to doing so for many years to come.

“We sought Norango’s services at a time when we needed one central telephone number answered by an external answering service, to direct our calls to the correct individual/ department. Before selecting Norango for this project our only real concerns were the cost and whether they were reliable. Norango beat all its competitors on price and we were quick to learn that they were certainly reliable. What has pleased us the most about Norango is the staff. They are always nice and friendly and very responsive. Any small issues have been resolved quickly and efficiently. We would recommend Norango to other companies as we’ve been with them now for three years and it works very well. We have had no problems or reasons not to encourage others not to try it. It’s always worked for us and the service is exactly what we expect it to be.”

Helpful Report

(Teclo Networks) -

Thank you Kai, we have always enjoyed working with you and Teclo Networks. We understand how important it is for your customers that contact to be made with your support staff day or night and are proud to provide this service for you.

“We are a leading designer, manufacturer and marketer of products and systems for use in respiratory care, acute care, and the treatment of obstructive sleep apnea. Our products and systems are sold in over 120 countries worldwide. We need to be available at all hours for on call staff in hospitals and other medical institutions, who may need our products urgently. Our calls need to be dealt with and handled the same way we would handle them ourselves. Having been a happy client of Norango’s for several years we have found that we can fully trust them to do just that. Urgent enquiries are always dealt with efficiently and correctly. We would certainly recommend Norango’s services as they are extremely reliable. Whatever your expectations and specific needs are, Norango will be sure to meet them.”

Helpful Report

(Fisher & Paykel Healthcare) -

Thank you so much Barbara, we are proud to work alongside Fisher & Paykel and understand the importance of providing 24 hour support to your customers and end users of your respiratory systems. We look forward to working with you for many years to come.

Norango 247 is rated 4.9 based on 81 reviews