Name: Nöa and Nani
Rating: 4.25

“I've received an email to write a review about a product I do not have. We purchased this bed for our sons birthday, paid for a specific date for the bed to be delivered, only to receive 3 out of the 4 boxes. The company have refunded the delivery charge, but we are yet to find out what's going on regarding the parcel. This is now day 3. Our son is sleeping on his mattress on the floor and I'm concerned how long this is going to go on for. If you have the missing parcel just send it, if you don't a refund would be much appreciated. I won't bother uploading a picture as requested, think 3 boxes are pretty disappointing to look at.”

Helpful Report

Posted 10 months ago

“It has been two weeks and I have still not received my order. I have e mailed to find out what is happening with my order but have not heard back. There is no contact number so no other way of contacting them. Really disappointed with the service received”

Helpful Report

Posted 10 months ago

“Received an email to say the trundle is out of stock and they can issue me a partial refund and have sent the remaining parts. If I only wanted ea single bed I would have ordered one. Very very silly poor choice. Full refunded requested and I will not be paying postage to return.”

Helpful Report

Posted 10 months ago

“If I had the product I could write a review! Been chasing for a delivery date . I would not order from this company again.”

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Posted 10 months ago

“We now have 2 of these after giving one to our eldest daughter 2 years ago and have just given our youngest daughter one for Xmas as part of a new bedroom makeover. Things didn't get off to a great start when i started to build the bed and suddenly realised they had delivered 2 identical boxes (box's 2 of 2) rather than 2 different box's (box 1 of 2 & 2 of 2) which set me into panic mode with only 5 days to Xmas & it looking like my daughter would have a new bedroom without a bed for Xmas (having nightmares of daugther having a meltdown on Xmas day!). However i raised the issue with customer service and despite the item being out of stock they managed to locate the missing box on their warehouse & urgently couriered me a replacement box so i was able to build in time for Xmas & arranged a separate courier to collect the duplicate box that was shipped. Amazing customer service from Mollie!”

Helpful Report

Posted 10 months ago

“It's 1st time we deal with this website, it's a little bit confusing, at the beginning, I wanted a full bed (Dorset&Trundle), and the exact correct size for the mattresses, I ordered by mistake 2 spacesaver Trundle, without Dorset, thinking they were mattresses, and 1 trundle for astrid, thinking it was the Dorset, anyways, the delivery was very quick, they say it's gonna be delivered between 7-15days, it comes next day, so we were very happy and excited for the new bed, as my kids were sleeping in mattresses, in the floor, when we mounted the items, we found out that, both items were trundles, without Dorset, (just to let you know the slats are 15, not 12, and you will need 2-4 extra screws), and 1 of the items (the trundle for astrid), was missing, we never received it, we only recieved the slats, it's been lost with driver on the way, and on top of that, the item was out of stock, they couldn't send another one, however, it's very hard to talk with them, as they only have email, and no other ways to contact with them, like phone or chat, and on top of that, they answer you in 2 days, anyways, after this huge understanding and mistake, and long days and time waiting, we finally could fix this problem, we order the correct items (Dorset and 2 correct mattresses sizes 1 for Dorset, and 1 for trundle), also delivery was so quick, they come at next day, and they arrange a courier for us, to take the items we order by mistake, and they return as the money quickly, between 5-10 days, we leave the trundles at the floor, with old mattresses and duvets, so kids doesn't sleep on the floor, till the correct items we order arrived, then we dismount 1 of the trundles, put it back on original boxes, and the courier take them, the trundle was very easy to mount, it didn't take long, but the Dorset was a little bit harder, it takes longer, but at the end, after all this problem and misunderstanding, were very glad we could fix it, and they're really been very nicely and very helpful, and we're very happy with the items, and mattresses they're really very comfy, we really recommend this website, and for sure we're gonna used it back on the future.”

Nöa and Nani 5 star review on 22nd December 2023

Helpful Report

Posted 11 months ago

“It's 1st time we deal with this website, it's a little bit confusing, at the beginning, I wanted a full bed (Dorset&Trundle), and the exact correct size for the mattresses, I ordered by mistake 2 spacesaver Trundle, without Dorset, thinking they were mattresses, and 1 trundle for astrid, thinking it was the Dorset, anyways, the delivery was very quick, they say it's gonna be delivered between 7-15days, it comes next day, so we were very happy and excited for the new bed, as my kids were sleeping in mattresses, in the floor, when we mounted the items, we found out that, both items were trundles, without Dorset, (just to let you know the slats are 15, not 12, and you will need 2-4 extra screws), and 1 of the items (the trundle for astrid), was missing, we never received it, we only recieved the slats, it's been lost with driver on the way, and on top of that, the item was out of stock, they couldn't send another one, however, it's very hard to talk with them, as they only have email, and no other ways to contact with them, like phone or chat, and on top of that, they answer you in 2 days, anyways, after this huge understanding and mistake, and long days and time waiting, we finally could fix this problem, we order the correct items (Dorset and 2 correct mattresses sizes 1 for Dorset, and 1 for trundle), also delivery was so quick, they come at next day, and they arrange a courier for us, to take the items we order by mistake, and they return as the money quickly, between 5-10 days, we leave the trundles at the floor, with old mattresses and duvets, so kids doesn't sleep on the floor, till the correct items we order arrived, then we dismount 1 of the trundles, put it back on original boxes, and the courier take them, the trundle was very easy to mount, it didn't take long, but the Dorset was a little bit harder, it takes longer, but at the end, after all this problem and misunderstanding, were very glad we could fix it, and they're really been very nicely and very helpful, and we're very happy with the items, and mattresses they're really very comfy, we really recommend this website, and for sure we're gonna used it back on the future.”

Helpful Report

Posted 11 months ago

“It's 1st time we deal with this website, it's a little bit confusing, at the beginning, I wanted a full bed (Dorset&Trundle), and the exact correct size for the mattresses, I ordered by mistake 2 spacesaver Trundle, without Dorset, thinking they were mattresses, and 1 trundle for astrid, thinking it was the Dorset, anyways, the delivery was very quick, they say it's gonna be delivered between 7-15days, it comes next day, so we were very happy and excited for the new bed, as my kids were sleeping in mattresses, in the floor, when we mounted the items, we found out that, both items were trundles, without Dorset, (just to let you know the slats are 15, not 12, and you will need 2-4 extra screws), and 1 of the items (the trundle for astrid), was missing, we never received it, we only recieved the slats, it's been lost with driver on the way, and on top of that, the item was out of stock, they couldn't send another one, however, it's very hard to talk with them, as they only have email, and no other ways to contact with them, like phone or chat, and on top of that, they answer you in 2 days, anyways, after this huge understanding and mistake, and long days and time waiting, we finally could fix this problem, we order the correct items (Dorset and 2 correct mattresses sizes 1 for Dorset, and 1 for trundle), also delivery was so quick, they come at next day, and they arrange a courier for us, to take the items we order by mistake, and they return as the money quickly, between 5-10 days, we leave the trundles at the floor, with old mattresses and duvets, so kids doesn't sleep on the floor, till the correct items we order arrived, then we dismount 1 of the trundles, put it back on original boxes, and the courier take them, the trundle was very easy to mount, it didn't take long, but the Dorset was a little bit harder, it takes longer, but at the end, after all this problem and misunderstanding, were very glad we could fix it, and they're really been very nicely and very helpful, and we're very happy with the items, and mattresses they're really very comfy, we really recommend this website, and for sure we're gonna used it back on the future.”

Helpful Report

Posted 11 months ago

“It's 1st time we deal with this website, it's a little bit confusing, at the beginning, I wanted a full bed (Dorset&Trundle), and the exact correct size for the mattresses, I ordered by mistake 2 spacesaver Trundle, without Dorset, thinking they were mattresses, and 1 trundle for astrid, thinking it was the Dorset, anyways, the delivery was very quick, they say it's gonna be delivered between 7-15days, it comes next day, so we were very happy and excited for the new bed, as my kids were sleeping in mattresses, in the floor, when we mounted the items, we found out that, both items were trundles, without Dorset, (just to let you know the slats are 15, not 12, and you will need 2-4 extra screws), and 1 of the items (the trundle for astrid), was missing, we never received it, we only recieved the slats, it's been lost with driver on the way, and on top of that, the item was out of stock, they couldn't send another one, however, it's very hard to talk with them, as they only have email, and no other ways to contact with them, like phone or chat, and on top of that, they answer you in 2 days, anyways, after this huge understanding and mistake, and long days and time waiting, we finally could fix this problem, we order the correct items (Dorset and 2 correct mattresses sizes 1 for Dorset, and 1 for trundle), also delivery was so quick, they come at next day, and they arrange a courier for us, to take the items we order by mistake, and they return as the money quickly, between 5-10 days, we leave the trundles at the floor, with old mattresses and duvets, so kids doesn't sleep on the floor, till the correct items we order arrived, then we dismount 1 of the trundles, put it back on original boxes, and the courier take them, the trundle was very easy to mount, it didn't take long, but the Dorset was a little bit harder, it takes longer, but at the end, after all this problem and misunderstanding, were very glad we could fix it, and they're really been very nicely and very helpful, and we're very happy with the items, and mattresses they're really very comfy, we really recommend this website, and for sure we're gonna used it back on the future.”

Helpful Report

Posted 11 months ago

“Very very sturdy made except the cardboard at the back was a bit thin. Ours actually had a crack, sent to CS but no response . Should have saved 5% , been waiting for the discount code for long……”

Helpful Report

Posted 11 months ago

“I have not received this item and can not get on touch with anyone”

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Posted 11 months ago

“Hello is no come my order only the sticks y buy one trundle bed please If you can tell me what happened with my order thank you!”

Helpful Report

Posted 11 months ago

“Unfortunately no fixings for slats and still trying to resolve this issue a week later !”

Helpful Report

Posted 11 months ago

“Haven't received my order despite having emailed six times over a nine day period. Shockingly bad (infact nonexistent) customer service”

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Posted 11 months ago

“This is a Christmas present and is currently still in the box, all aspects of the sale including delivery was first class”

Helpful Report

Posted 1 year ago

“Great tree bed for my kids”

Helpful Report

Posted 1 year ago

“Sent the bed with wrong parts. Unable to speak to anyone over the phone because they ‘don’t have access to a phone’. Still one week after the replacement was sent and still not arrived. Takes a day for them to respond via email. They say they have sent another part but no tracking information available or has been given yet. Very poor customer service. My son is currently having to sleep on the floor.”

Helpful Report

Posted 1 year ago

“The mattress is great, but at 14cm I’ve been unable to find a fitted sheet to fit, so they all crease up as a standard sheet is 30cm depth. The company had no recommendations where to source a sheet that could fit ….”

Helpful Report

Posted 1 year ago

“Good delivery.. Nice solid bed and units, very happy with my purchase”

Helpful Report

Posted 1 year ago

“Shocking customer service, I wouldn’t recommend ordering from here because if you need to return it’s over £50 to return your item which they don’t state on the website. States “shorty” mattress but doesn’t fit “shorty” beds and you can’t get fitted sheets for it anywhere as it’s such an odd size 🥴🥴🥴- avoid.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Nöa and Nani Reviews